A bad experience at Epps

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The only reason they are in business, and such a success is that they really have no competition.

Nobody has such an inventory on hand, and their prices are usually pretty good.

Like most gun stores though they play the trump card far too often, and treat the customer like they are doing you a favour taking your money.

I have said it before, and I will say it again. There is way too many gun experts, and know it alls behind the counters of gun stores, and not enough actual sales people who's focus is on customer service!
 
I could rant on a few experiences I've had there and it seems the negative are really out weighing the positive. There are good people there though and you know who you are (kent and a few others) but it does seem like poop does flow down hill and management needs to take the mom and pops nestagic business into the 21st century.

For gods sake clean out the crap that is collecting dust through a sale and make items clearly visable. Ie scopes and what not. I know people enjoy stopping there on the hunting trail as well all te supporters of the store from the gun club behind but in all seriousness things are falling apart. There is no room on that lot to expand but there is a property just before the store that is a big new built industrial building that is up for sale.

I'm not saying I have all the answers but seriously it appears Wes the owner does not either and if you can't make things better hire someone who will. Some people are just not cut out for business. And don't get me wrong I know a lot of people shop there and will continue to do so but over 11 thousand people have read this tread and that's not good. It's almost like those bar rescue shows. I'm sure the staff would work better and be happier if they had the space to do so.
 
I waited Four Months on a Stevens shotgun (512)that was in stock at eastern arms there supplier I heard every excuse even from the owner
I found out later that they sold me the gun under there cost and hoped that I was going to back out of the deal!
When I did get it. It was used and ops and take your gun
last time there 30year Customer gone!
 
Paul_1982 said:
I love how your post started out as if the customer was sitting there with his hands in his pockets to suddenly showing up with an attitude. Retail can be stressful, but there are no excuses for rudeness. I bet you would complain all over this site if you called a police station and the officer was rude to you because he was "busy", yet it's ok for an employee of a retail store? If he's too busy to talk on the phone, then put the person on hold. I would rather be told it's too busy then have a rude employee on the phone.

A retail store who treats it's customers poorly will slowly become LESS busy, then we can really judge their customer service, as they are begging for customers back.

And as for the Walmart comment, there are plenty of other full service firearms stores out there, so don't think people will NOT find another store.
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Hands in pockets, or pi$$-poor attitude, I've seen both in the retail world and they both beget unwarranted complaints against the retailer. Now if you had actually read my post, instead of reading what you wanted into it, you would notice that I said a harried employee may seem rude on the phone, not that they actually are rude. Being intentionally rude on the phone or in person would of course be inexcusable. The Walmart comment I made was admittedly an intentional trip into the ridiculous to point out how ridiculous it is to whine about that store being messy.
 
glad to hear that these policies at Epps' are being aired.

1. they won't deal with warranty? ok, i'm out.

2. they charge a restocking fee on regular stocked items and/or when the screw up is their fault? ok, i'm out.

Very good info to know. Epps won't see a penny from me.
 
What I have learned reading this thread ensures I will not even consider buying anything from Epps. Such inexcusably poor customer service backed by a dumb policy is more than enough ... Good Luck!
 
2strklvr said:
out how ridiculous it is to whine about that store being messy.
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I said I didn't want to get into detail but Recently I was in the store and asked about an item. First person said no don't have it. But I decided to ask another employee and was told no don't have it again without looking. So I had the nerve to ask a third employee who actually looked and sure as sh*t they had it. So ya needless to say it does come down to if a store is messy or not. End of story
 
Curious... Has EPPs responded to all this yet or are they going to let the lynching continue without even offering an explanation... I'm sure if the MODs allowed it, this thing would probably go on forever...
 
notsorichguy said:
One of the first retailers on CGN I dealt with was Epps.

I placed an order for several hundred dollars. There was a bunch of stuff, but the stuff that matters was 2mags for a buckmark pistol and a set of grey laminated palmswell grips for a buckmark.

I received 2mags but they were for a browning high power (one 9mm and 1 40 S&W) and the grips were for a high standard.

Their response when I called; geez that's terrible, send them back and we'll refund your money, less a re-stocking fee.

Not only was I to pay for shipping them back, but they were only going to refund 65% of the $$ I paid......

Needless to say they have been on my "don't order from" list since winter of 2009......

Sorry to hear about your experience with Epps Claven, but I'm not terribly surprised.....
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Wow that's pretty bad. I guess, as long as you run your business like a crook you're sure to do well :rolleyes:. Its really a shame that this sort of bs customer service works out for them, guess thats the result of our relatively small firearms market.
 
You are not alone my boy, I was a regular customer of Epps & literally gave them tens of thousands dollars of business. I put a deposit on a CZ gun which was promised in 4 months time. After waiting for the period I contacted them they ask me to wait for another 4-5 months as I was in no rush for the gun I agreed to wait. Another 6 months & no gun or any responce from Epps, called them quite a few times asked for the manager & he was NEVER available on phone. Like this another 3-4 months gone and I was told that the it could take another 6 months for the gun to arrive. It took me another 2-3 months and several phone calls/emails to got my deposit back and not even once did anybody from Epps contacted me.
I would say not to feel bad but be careful in future who you deal with.
 
Its quite clearly stated that all new firearms must be sent to manufacturers if they are defective.
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Too bad their policy doesn't trump consumer protection laws. What they are doing is illegal. Full stop.

Now I know to avoid Epps. There's a certain retailer here in Edmonton that has a 30 day over the counter exchange on all defective firearms so they'll get my money.

Don't stand for their illegal B.S. Take them to small claims court. It's worth it. Also, file complaints with the appropriate provincial body governing consumer protection enforcement.
 
Well I have dealt with Epps for years, they always treated me right, never any problems with service. Once I had bought a used shot gun from them. I took it hunting and found the lower firing pin was broken. They took it back sent it out, fixed no charge at all. I will continue to shop there, to be honest I was bit surprised when I read these posts. The staff at Epps have always treated my friends and I with honesty and integrity...
 
First. I know the feeling.

I have never been to EPPS yet. But I was planning on going to check them out, I was also about to order a firearm from there website. Now I will defiantly not. I will also be more careful in general when I make firearm purchases online. I think asking for a few pictures of the firearms and having the seller inspect it and make sure its not damaged.

When I went to buy my first firearm a Remington 870 I wen tot lebarron, The guy brought out one new in the box. I didn't think to even open the box and check it out. My buddy told me I should so we asked the guy to open up and let us inspect the firearm. When He took it out there were deep scratches on the barrel and receiver, and the trigger guard was all messed up. I told the salesman and he was trying to pass it off as ok. He said it will come off when I clean the gun, So I asked him to clean it and get them off before I paid for it. Then after he tried and was not able to get the deep scratches off he tried to tell me that it didn't matter and I would just scratch up the firearm anyways. I told him I wouldn't take it and he went back and brought out another one. The second one was fine and I took it.

My point is, I know what its like to have someone try and pass a substandard item off on you, and I'm surprised some of these things make it out of the factory.

EPPS defiantly lost my business over this. I will be waiting till P&D has the firearm I wanted to order in.
 
This isn't a warranty issue. This is a retail sales act issue. Their policy, even if stated, doesn't trump contract law. In this case, the OP contracted for goods. He paid his money and did not receive the goods he paid for. Under contract law, he must have an opportunity to view the goods, a representative sample of the goods or be afforded the opportunity to inspect the goods to make sure they are to specification. This rifle is clearly not to specification and the transaction isn't completed until he accepts the rifle, which he clearly does not.
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This is the law exactly in Ontario.

Just how the hell does a dealer get away with breaking the law as a matter of policy?

How can an employee be faced with the law and respond "too bad, that's our policy"?

Since Ellwood Epps is an immoral law breaking retailer, they should not be allowed to advertise here until their policies are made morally and legally correct.
 
wow.. this thred with 11908 views and hundred of reply....
if i were EPPS i would just say sorry and resolve this issue no matter what it is to stop this ASAP......
Please be smart about it as a business owner and sometimes it is better to resolve things before this thing goes out of hand and gets too big.
i have been in entertainment business for 7 years now owning a hotel in small city..... its hard to please customers and easy to get them turn their back on you even if they never ever talked or shopped at your place..
I never ordered anything with EPPS and trying not to get a bad review get in my head.. with over 11000 views and many others following the negative thoughts with very few positive.. i am begning to change my mind.. and i am sure i am not the only one.
not saying the Store is bad, its just internet and reviews are so important in the world we live in, it is very easy to tarnish one business with few typing on keyboard followed by many others.

Hope this thing gets resolved fast and maybe get this thread to an end!

Cheers!!
 
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