A little concern

B

Bg2xbq

Regular
EE Expired
Rating - 100%
79   0   0
Location
GTA
I purchased 3pcs of Steyr M9A1 mag at Ellwood at beginning of Feb. The price on website is $40/pc and also confirmed order by phone is same price. When I got the package, saw the invoice that charged $50/pc, shipping and tax extra.

Called Ellwood, told I have to wait for somebody in Charger, called again after 5 days, he was still not there. Called 3rd time, he was not there but somebody in billing dept has be noted and will take care of that. Called them after 20 days, said they will refund $30 at that day. That's beginning of Mar.

But I just checked account, seems nothing happened there, $30 is not a big deal but this just make me feel not right. Isn't it?
 
if everything you have said is true, you are being neglected. i cant imagine someone calling our business that many times without the problem being solved. the amount does not matter. it is your money, and was taken as a mistake. however the mistake should have been corrected as soon as someone was notified. if it was the company's money, rest assured they would be hounding you for the 30 dollars.
 
I think every one has mistake, that's OK. But after called so many times, I just don't want to do it again.

I have a invoice no. here 0250196 dated on 09/Feb. You can check and you will know what I am saying.


frenchyguy said:
if everything you have said is true, you are being neglected. i cant imagine someone calling our business that many times without the problem being solved. the amount does not matter. it is your money, and was taken as a mistake. however the mistake should have been corrected as soon as someone was notified. if it was the company's money, rest assured they would be hounding you for the 30 dollars.
Click to expand...
 
How about sending Kevin an e-mail explaining situation.I have always been very happy with them and I'm sure they are good for the money it is just getting through to the right person.
 
just call your CC and tell them you got ripped off 30 bucks and the vendor wont make good. We pay 3% for a reason.
 
you should phone Epps again, apparently they are trying to contact you to correct this but your number is out of service.
 
ithacaguy said:
you should phone Epps again, apparently they are trying to contact you to correct this but your number is out of service.
Click to expand...

That's very interesting that you would know that. What with all the shilling nonsense going on here? If you are not a shill, then how is it that you are privy to this information? Unless you are an employee of Epps there is no way that you should know their business of trying to contact him. And if you are NOT and employee of Epps then there is no way you should know his number is out of service. Interesting indeed.
 
I think it should be common courtesy to at least put epps in brackets next to your tag at the very minimum if epps doesn't want to use their official account to respond to this gentleman. 4 posts before responding to this thread makes me feel that this account was created by epps only for the reason of responding to this thread. Please do it directly, and officially. That way we know if the company has any integrity.
 
"J" man said:
I think it should be common courtesy to at least put epps in brackets next to your tag at the very minimum if epps doesn't want to use their official account to respond to this gentleman. 4 posts before responding to this thread makes me feel that this account was created by epps only for the reason of responding to this thread. Please do it directly, and officially. That way we know if the company has any integrity.
Click to expand...

The join date is in 2004. Still strange though...
 
Last time I checked it wasnt against forum rules to work for a company and have a personal account. O no the janitor for wolverine has an account...OFF WITH HIS HEAD!
 
lil_juiced_coupe said:
Last time I checked it wasnt against forum rules to work for a company and have a personal account. O no the janitor for wolverine has an account...OFF WITH HIS HEAD!
Click to expand...

Yes you are correct, a JANITOR for Epps could have an account. A machinist at Wolverine could have an account. BUT, either of these people should not be commenting on the business of the company (trying to call the guy) as it is not in those positions purview. Nor should they be revealing personal information about the guy (that his phone is disconnected). Also, not the purview of a janitor or a machinist, but of office/store staff that should be kept in line with such.
 
Oh my... The post was helpful to the situation. Who cares...

This shilling thing is a big deal, but lets not go crazy. That post (even if it was from Epps) was the farthest thing from shilling. He did not promote the business in any way shape or form.

Lets not go crazy.
 
Harbourone said:
Oh my... The post was helpful to the situation. Who cares...

This shilling thing is a big deal, but lets not go crazy. That post (even if it was from Epps) was the farthest thing from shilling. He did not promote the business in any way shape or form.

Lets not go crazy.
Click to expand...

I disagree. If he was a shill, just simply saying that the company have been trying to get a hold of him, but his phone is disconnected, acts as damage control. Some reading this may not be as adept at detecting falsities. Then that statement would project a positive light on the company.

There are other posts from the suspected "shill" were he seems quite privy to, and passionate about the business in question. More so than an average person would be.
 
Bg2xbq said:
Just double checked my invoice, they have my phone no. wrong.
Click to expand...

I'm not a shill for Epps - I've never been there. Contact them via PM on this system and give them your correct phone number AND the invoice information..

How did they get the wrong phone number I wonder?
Regards.
 
You must log in or register to reply here.
Back
Top Bottom