Acceptable wait time for warranty work? Ruger RF

RobertMcC

RobertMcC

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If you send a Ruger Rimfire for warranty work and its considered a replacement. What would you consider a acceptable wait or turn around time? 4 weeks ( months ) 2 months?
 
Gatehouse said:
With SnapShots Ruger warranty centre, 2-3 years
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Are you serious?

I don't think they can handle warranty. They haven't responded to any of my emails ( asking for updates ) Last I got was the 22nd July the day after I asked if they received my firearm I sent, I sent 3 others couple weeks to month apart. If you call you gotta wait in between them firing to be able to hear. They don't give you much info.

All I got was oh hes getting a replacement, no timeline nothing. Took month and half to find that out.
 
I'm only half joking. I sent a rifle in to get a safety lever replaced. It's s job I could have find myself in less than an hour but they wouldn't send the parts. Sent it to them, they had to order parts, forgot about it, lost the gun etc etc. Finally I called once and they said " oh we misplaced that and it should be done soon" Got the bill next week (expensive) and they sent it to me. It was over 6 months at least. Maybe closer to s year IIRC.
 
Gatehouse said:
I'm only half joking. I sent a rifle in to get a safety lever replaced. It's s job I could have find myself in less than an hour but they wouldn't send the parts. Sent it to them, they had to order parts, forgot about it, lost the gun etc etc. Finally I called once and they said " oh we misplaced that and it should be done soon" Got the bill next week (expensive) and they sent it to me. It was over 6 months at least. Maybe closer to s year IIRC.
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Pretty un acceptable. I'm already disliking them for the lack of communication it was great at first and they just fell off the cliff. Refuse to contact me. I contacted Ruger about this.
 
Jabotinsky said:
Snap Shots do not answer emails. I enquired about some parts and emailed three times and have never received a reply.
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They were great till the point they received my gun and they dropped off the cliff.

Go on their website and they prefer you email with the part #. I don't think they're capable of being a warranty center.
 
I don't recall ever, ever hearing about a positive experience with Location Snapshots.

Western Gun Parts or Brownell's for parts and a gunsmith (or YouTube for something simple) is likely to yield a better result.
 
Silverado said:
I don't recall ever, ever hearing about a positive experience with Location Snapshots.

Western Gun Parts or Brownell's for parts and a gunsmith (or YouTube for something simple) is likely to yield a better result.
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Unfortunately I cannot fix miss drilled holes in the receiver without making more holes. Only reason why I sent it in for warranty.
 
johnl said:
The beauty with Ruger is they are cheap and parts are a dime a dozen.
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I bought a bunch of parts to replace a lot of the ruger parts.

Silverado said:
Yep, that's definitely a defect. Hope you have a decent experience with them.
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I had a MKII 22/45 and I never should have sold it, but it wasn't drilled and tapped for a base. Currently buying something else while I wait for this to come back.
 
Ruger needs a depot out west.
I wonder how many complaints they've received about Snapperhead's service and communication issues.
 
RobertMcC said:
I dunno but I made one yesterday.
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And the pile gets bigger.....

At some point Ruger has to share the blame for poor service in Canada. It's not like they don't know how to treat their American customers and as far as the red tape at the border goes, if they can export the guns they should be able to escort parts.


Snapperhead likes to shift the blame towards Ruger as far as wait times for parts they should stock but the poor communication and general organizational Chaos is on them.
 
Can-down said:
And the pile gets bigger.....

At some point Ruger has to share the blame for poor service in Canada. It's not like they don't know how to treat their American customers and as far as the red tape at the border goes, if they can export the guns they should be able to escort parts.


Snapperhead likes to shift the blame towards Ruger as far as wait times for parts they should stock but the poor communication and general organizational Chaos is on them.
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Yes can't blame ruger for not answering emails or dealing with a customer and while at the range.
 
SnapShots is a terrible outfit. They don't carry much on hand and order most things in which takes longer then it should. I had damaged screws on a Ruger SR-22 and requested 5 replacement screws (4 + a spare). Cost me $5 a screw which is retarded and it took 3 emails over 2 weeks to get them to confirm my order. Then nothing in 2 weeks so I emailed, a week later they responded that I should have recieved it so they will send out a new package. I asked for the tracking and they didn't provide - yet i paid enough to cover a parcel/registered mail and the second package did have a tracker on it so clearly they forgot about my order the first time around.

Overall it was like 3 months until I could fix the gun. Avoid them if you can get the part for cheap online and do it yourself.
 
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