Acceptable wait time for warranty work? Ruger RF
- Thread starter RobertMcC
- Start date
- Location
- The Nation ON
Agree they dont know what customer service is. If that is the case they should relinquish being Ruger's warranty and parts centre.
When I complained back in 2013 to Ruger they told me they have been getting other complaints about our warranty center. After about 8 months I was sent a new rifle, which wasn`t bad because it shot just a little bit better than the one I sent to have warranty work done. I will think twice before I buy another Ruger.
I'm 45, I have no problems calling people. I've called and talked with Carole more then once. In french and english though mostly english as my french is a bit rusty....
Communication is one problem but not ordering parts or ordering the wrong parts or loosing credit card numbers is hardly a communication problem.
- Location
- The Nation ON
Feel for people who own those firearms should they need service or parts.
Yeah more bull####. You know they don't have much work when they know right away oh 2245 MKIII yeah we never got another in yet..Trying to tell me the distributor doesn't have any in stock to replace... Your telling me theres ZERO Ruger MKIII 2245 Target in CANADA? Thats BS And that no idea when they will come in. Its been a month since a replacement was suppose to be ordered.
MIRAMICHIER
CGN frequent flyer
- Location
- Miramichi,Nb
This true I ordered a Ruger SR bolt spring from Snapshot with my Visa card 5 years ago,still waiting.Whats my chances ????
Grech sucks, they are depot for savage, Remington, and others, took 3 months just to open the carton my gun was in and figure out what was wrong, then ordered a barrel that never came, a bunch of us with the same problem started bugging Savage Canada and got replacements! Sending your firearm to Grech is like a black friggin hole! Another depot that may or may not be better is in St. John's N.L.
Basically I think most U.S. Firearms companies do not service Canadian sold firearms very well at all!
Heck I avoided them when I needed parts for my S&W, Went to a place in BC. Same day the parts were shipped. I dont think I'm going to get an email back from HEY I told them twice to inspect it and if anything is crooked it will come back.
I had sent in a revolver for a safety conversion to Snap Shots, took a year. 3 small parts and 15 mins of work. I had to call a Ruger rep in the states and had her call them, only then did they see the need to do it in a timely fasion. I would never send anything to Snap Shots again and I will never recommend them. Their customer service is the worst I have ever seen.
Yeah I'm waiting to hear from Karla about this one. The belt sanding wasn't as noticeable on my last, and front sight wasn't crooked on the last. When my wife that never really handled firearms noticed, what tells you about the repair people?
No they paid the return for my last. But to get the front sight moved a mm or two to the right to be straight. I know not a big deal but shouldn't be shipping guns out with crooked sights. Esp when they claim to be target model.
I got any email. They knew about the sight being crooked and tried to fix it with a more straight front sight. Then they shouldnt have transferred and shipped that one to me.
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It took me 5 months to get a replacement gun. July 21st is when they received it. I received the gun back Nov 23 rd. They blamed it on Ruger and the distributor not having the model. But really its Location Snap Shot.
Who knows how long it will take, some said weeks to get parts, some said years. Avg people said is 6 months. You really need to hound them. I found out location snap shot doesn't even have the ability to get parts. If they need a replacement part they need to call the distributor and get it from there and if they don't got it, Need to get it from Ruger. to the distributor, to warranty center.
