Sometimes the only way to deal with people is to have a little fun with it. Years ago, I used to work in the rent-all industry. This customer walks in and it went like this:
Customer: What's the largest core drill you have?
Me: 4 inch
Customer: You don't have a 6", eh?
Me: No, 4" is the largest we carry.
Customer: I really need a 6"
At this point I decided this conversation wasn't going anywhere, so time to have some fun. I looked the guy in the eye and said, "Hold on a minute, I'll go see what we have downstairs." Of course, there was no downstairs. I started walking parallel to the counter and with each step I squatted down a little further, so it looked like I was decending a flight of stairs. The guy really had to be a moron, because he'd have to think that we had a flight of stairs right behind the counter. But, he stood there patiently waiting for about 10 minutes before the other staff's inability to stop laughing tipped him off. Fortunately he had a good sense of humour and thought it was pretty funny when he leaned over the counter and saw me lying there on the floor.
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Customer: What's the largest core drill you have?
Me: 4 inch
Customer: You don't have a 6", eh?
Me: No, 4" is the largest we carry.
Customer: I really need a 6"
At this point I decided this conversation wasn't going anywhere, so time to have some fun. I looked the guy in the eye and said, "Hold on a minute, I'll go see what we have downstairs." Of course, there was no downstairs. I started walking parallel to the counter and with each step I squatted down a little further, so it looked like I was decending a flight of stairs. The guy really had to be a moron, because he'd have to think that we had a flight of stairs right behind the counter. But, he stood there patiently waiting for about 10 minutes before the other staff's inability to stop laughing tipped him off. Fortunately he had a good sense of humour and thought it was pretty funny when he leaned over the counter and saw me lying there on the floor.
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