Anyone have advice for recent $5000 purchase. Buyer beware SFRC style.

[Tcost]

Just thought id post my experience here with SFRC. I HAVE spoken to them AND emailed and it is getting no where. Anyone have advice?

1) I purchased a scoped rifle package from SFRC for over $5000 during their used gun sale.
2) The gun arrived with a broken scope mount. I notified them same day of delivery. I had to call 2 days later because no one got back to me. Later that afternoon they emailed me back.
3) They say I now need to wait for them to get new part in. They said will ship it to me to fix myself or i can wait for them to fix it if i ship scope back.
4)The setup was listed as in NRA good working order.
5) I asked for a refund or compensation as the rifle package is not in the condition described.
6) The rifle/package is not in good working order as they described in the ad and they are refusing to offer me a refund.
7) they are now claiming I could have damaged it or shipping damaged it. as the photo they had on their site is of poor quality and does not show the correct angle to view the damage.

For a $5000 purchase i hope all CGNers expect better than this.
Is there any legal recourse I have? or is this just buyer beware SFRC style?

Tcost

 

[yomomma]

They offered to fix it...quit whining

 

[benwilliam]

Your bullet point #4/6 is likely the main cause of action and concern.

The scope mount is broken, they will fix it, so all's well and chalk it up to possibly shipping or other misfortune.

But that point #4/6 you made, that the rifle is not in good working order, vs the advertised statement of being in good working order, that would be a valid item of contention.

Now it is TBD to understand, what is not "in working order."?

 

[chronicdose]

Im sorry to hear of your situation, but whether a 5000 or 500$ firearm, it seems like sfrc is doing what is necessary by working with you; providing options. I recently purchased a used firearm through them and knowing this is their response actually is comforting.

 

[yomomma]

Sounds more like buyers remorse and looking for a way to get out of the deal

 

[trebor2880]

I wouldn't buy anything in the 5 grand range, without personally inspecting it before buying.

 

[Tcost]

Yes they will fix it... The ad was not for a workable product in several weeks. I was supposed to be purchasing a scoped rifle not a SFRC gunsmith experience.

 

[fridgie]

Their policy clearly states firearms sales are FINAL. They are going to fix somthing thats a simple fix anyways. Quite being a ######

 

[platnumbob]

If you take the new scope mount all good no?

 

[yomomma]

Hmmm

 

[Tcost]

I wouldn't buy anything in the 5 grand range, without personally inspecting it before buying.

Not always an option when your town has no gun store other than CT. I have had decent experience with SFRC before but unlikely it will happen again.

 

[franktank]

They offered to fix it...quit whining

This^ And next time go there in person.

 

[Rooster504]

I wouldn't buy anything in the 5 grand range, without personally inspecting it before buying.

This.....especially used

 

[Tcost]

Hmmm

I see how we can get to 7000+ posts now. very constructive.

 

[Wal-Mart Greeter]

Their policy clearly states firearms sales are FINAL. They are going to fix somthing thats a simple fix anyways. Quite being a ######

I thought I was browsing Reddit for a moment, my mouse cursor went looking for the up vote button.

 

[josh1976]

All I know for sure is the folks at SFRC are stand-up people. Your situation sucks, but they did offer to fix it. And they're right, it could have broken anywhere, beyond their control. That's just life. Sucks for them and for you. I cant imagine they would have shipped it knowing it was broken. That's just not inline with how SFRC does business. Maybe you should have asked for better pictures. You said yourself you weren't happy with the website picture. They would have obliged. BTW, from a business/ legal perspective, when you sling the phrase "legal action" at a company, conversation is over. Have your lawyer contact theirs if your serious because once these words are uttered, you've committed yourself. But I recommend you just work it out with them.

 

[pygmalion2020]

Sounds more like buyers remorse and looking for a way to get out of the deal

I would have to agree with the above assessment.

That being said I have dealt with them dozens if not hundreds of times and anytime there has ever been an issue they always make it right.

 

[90vette]

Pics of the rifle? Or it never happened.

 

[Chemist]

We've already dealt with this. You have the option of being sent a replacement ring plus one extra free one or will we have the scope/mount sent here at our cost and install the new ring here. Either way you will get an extra free ring in case you ever have an issue in the future.

You failed to mention that you want us to give you $480 for your" unnecessary time, energy, intellectual
preoccupation, phone calls, and emails" with us. We gave you 20% off when you purchased it as well.

The firearm did not have a broken ring when it left here but I did say anything is possible so we are gladly replacing one. It could have broken during shipping, unboxing, falling over or any one of 100 things but that didn't matter to us so we said we would replace the ring.

Ryan

 

[stuckon308]

So you really want this gun.

You buy said gun.

Said gun had a defect.

They say they will fix the defect.

You will have the amazing gun you wanted in the shape you wanted it in.

Sounds like you regretted your purchase. Suck it up and sell it if you need to or enjoy the amazing firearm.