I sent an email to Arken Canada regarding the warranty process in Canada. I received an immediate response confirming any potential warranty issues will be dealt with within Canada.
Here is the email I received
Hello,
Thank you for considering Arken products for your needs, and for expressing concerns about our warranty process. Here are the detailed steps for our warranty process in Canada:
Send an Email: When you identify items that need warranty service, please contact us immediately via email at
service@arkenca.com.
Send Damaged Goods: Simultaneously, please send the damaged items back to us. Make sure to include a tracking number when mailing so that you can monitor the status of the shipment. Please note that shipping costs are your responsibility.
Confirmation and Damage Verification: Once we receive and confirm the damaged goods, we will arrange to ship new items to you within one month. At this point, we will cover the shipping costs for the replacement items.
Please ensure that you include the following information in your email:
Photos of the damaged goods to ensure accurate assessment.
Your contact information for timely communication.
Please note that this warranty process is designed to be simple and efficient, ensuring a quick resolution when you encounter any issues. If you have any further questions or need assistance, feel free to contact us at any time.
Thank you for choosing Arken, we are looking forward to providing you with excellent service.
Best regards,
Thank you for choosing Arken Products!
Carol
Oak Trading Ltd,.
Email:
carol@arkenca.com
