Be cautious of Durham Outdoors

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Broadsideofbarn

Broadsideofbarn

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CentralAlberta Canada
I've recently purchased a rifle from Durham outdoors. The item sent was not as advertised. When I contacted Mike (The owner of the web-outlet), he was unpleasant, and was lacking knowledge of firearms in general. He refused to resolve this issue, and his site has a 20% restocking fee, if I were to return it (he has informed me shipping would be my expense.)
I recommend you talk to this guy before you consider a purchase. That will tell you a lot about his approach to customer service.
 
I've bought so many guns and optics from mike, always willing to deal and always great service

not sure what went wrong, what is the issue and how was the advertisement different, must have been a used gun??
 
I also had top notch service from Durham. The fellow I dealt with on the phone was very personable, understanding of what I was looking for/explaining and I had super fast shipping.
 
I've only dealt with them once but it was a fantastic experience.

If you share the details of the issues, it won't stink so badly of buyers remorse in here.
 
Any complaints should be backed up with details and pictures. If you would like us to take your word for it, then I would like you to also take my word when I sell you some over priced swamp land, sight unseen.
 
If there is a real issue that the retailer refuses to address, hope you used a credit card and contact them to launch a claim.

Guaranteed the owner responds to his CC payment provider.
 
dacron said:
If there is a real issue that the retailer refuses to address, hope you used a credit card and contact them to launch a claim.

Guaranteed the owner responds to his CC payment provider.
Click to expand...

This. CC companies don't f#$& around and can pull a merchant anytime.
 
Problem does not exist without pictures and an explanation.

otherwise it's just a witch hunt

No disrespect to the OP, but we know nothing about you
 
Broadsideofbarn said:
The item sent was not as advertised.
Click to expand...

Garaldtao said:
Any complaints should be backed up with details and pictures.
Click to expand...

Please be advised, Broadsideofbarn (Original Poster or OP), that many of us use CGN as a main page for outdoors and firearm related shopping: why bookmark every sponsor when they are in the header of CGN? Thus, when an issue arises and the OP is smart enough to ensure the sponsor had the opportunity to address it (coming to CGN first before the sponsor is very bad etiquette), then comes to CGN to let us know the members here would like a more complete explanation.

I recently had a purchase from a sponsor and was not 100% happy: I told the sponsor first by email and then came here to make the report on it with as full an explanation as required (anyone could PM for further details). We only ask you do the same.

There can be many factors to a "bad purchase" and we want to ensure the report of this is valid so that not only can we believe you, but if it is true the members here can help you hold the sponsor accountable: it works both ways.

Yes, unfortunately, if you consider this a "bad purchase" because a new rifle was slightly dirty from a factory test fire (I had that: it had bore cleaner all over the bolt from a sloppy wipe after firing) or something similar you will likely get some "slag" for that. However, I hope that other CGN members won't be too hard if this is the type of scenario.
 
I once purchased from a sponsor and clearly the item was not as advertised. Contacted the sponsor in attempt to resolve issue, I was ghosted by sponsor. Thankfully the distributor took care of things without batting an eye, which suggests to me either the distributor has come across thie issue with that retailer before or was genuinely concerned.

PM me for the name of that distributor.
 
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