Be cautious of Durham Outdoors

[kapanak]

Both the photographs and the original version of the product page said folding stock, including product title.
You copy-pasted it from the manufacturer's description without bothering to adjust it for the product that you are actually carrying.
You have since changed the description on the site as well as the product title, but the photograph still remains.
This is textbook false advertising.
The customer purchased it believing product page to be accurate, and has now has complained that the product is not as described.
You want the customer to pay return shipping (likely as much as 10% of the product price for shipping).
Your store's 20% restocking fee is standard for all refunds that are not DOA.
The customer, while he did not originally describe his case well, is in the right here.
You've lost my business for the time being.

EDIT: I know of at least one person with the folding stock version of Anschutz MSR RX22 in BC.

 

[Turkinator]

I have also ordered multiple items from Durham Outdoors. It is unfortunate that the OP had an issue with his purchase but I like many others have had a pleasant experience with Mike. He has even agreed to meet face to face for one restricted purchase so I don’t believe he is shady in anyway and I will continue to do business with him. Hopefully the OP and Durham Outdoors can come to an amicable agreement.

 

[Cdnhunter117]

Give him his money back and pay his shipping, if you screwed up. Why let me and others never shop with you again over this?

 

[gunaddict99]

So in short, you made a mistake and expect the customer to pay for it. That you copied something does not resolve you of the responsibility for correctly advertising a product. The OP should not have to pay for shipping.

 

[rjf1963]

Really? You advertise a gun and picture of said gun I order it, I receive it and it is not the gun you advertised. WTF that is so wrong! Are you telling him you don't care if he got the wrong gun and its not your fault!!!! Give your head a shake man! Make it right

 

[Aniest]

There can be many factors to a "bad purchase" and we want to ensure the report of this is valid so that not only can we believe you, but if it is true the members here can help you hold the sponsor accountable: it works both ways.

P.S. the original description mentioned "folding stock", it was copied from factory website but that is not model in Canada, never be.
https://durhamoutdoors.ca/products/the-anschutz-msr-rx22

Now that there is clarity of the situation the CGN members have some information to work from.

Therefor, it is my opinion that the OP is justified in saying to be careful of Durham Outdoors: they admitted to copying information and not editing it for the Canadian market, thus all of their website requires careful scrutiny and second checking.

 

[.30/06 FTW]

I have had pleasant dealings with Durham Outdoors, but my most recent experience soured me a little. I ordered an item from them an waited patiently for a shipping notification. Like, two weeks patiently. Finally I emailed to inquire and they told me the item was out of stock. I asked why it took two weeks and an email from me to let me know that. Their response was inadequate and read like broken english. I'm not saying they lost my business, but it was disheartening.

I can see what you mean now.

Long story short, OP purchased Anschutz MSR RX22 and need stock folding. But this model never be folding stock in Canada.
But he said that talked with distributor and there is one, so that is my fault to send him a wrong one. But I have never seen one before.
So I offer him to return to get refund, but he said he doesn't trust me so will go with Credit card company, I have no problem with that.
Finally he said he is big guy on CGN and I don't have problem with that either.

P.S. the original description mentioned "folding stock", it was copied from factory website but that is not model in Canada, never be.

I never said will charge him 20% but I will not pay for the return shipping for this one.


https://durhamoutdoors.ca/products/the-anschutz-msr-rx22

So in other words you were too lazy to post an accurate photo or description of the product. And are still too lazy to fix it on your website now that the issue has been brought up. Blatant false advertising. You are entirely in the wrong here.

 

[FoxAlpha]

While a more clear description from the OP woildve made this thread a lot easier, absolutely the fault of Durham in my opinion.

 

[SIG FAN]

Give the man a refund, including return shipping to you.

 

[njlondon]

Give the man a refund, including return shipping to you.

^^^^This!

You are way out of line demanding the customer pays return shipping for your error, and you are losing potential customers.

 

[Durhamoutdoors]

The Anschutz MSR RX22's description and pictures have been updated with current version.

The payment has been refunded. If you have any questions about other products please ask us directly.

 

[TK-Hryciuk]

My dealings with DO have been pleasant. The only real issue I had, which wasn’t really an issue just kind of an “Oh, Ok” moment was when I ordered an HK P8, which the website listed and showed the older model, and I received an HK P8A1. I was happy either way as I saved almost $300 retail compared to other vendors, I just assumed I was getting an older model for a steep discount. Like I said, not an issue to me but I could see it being one of someone was specifically looking for an older standard P8.

 

[Durhamoutdoors]

My dealings with DO have been pleasant. The only real issue I had, which wasn’t really an issue just kind of an “Oh, Ok” moment was when I ordered an HK P8, which the website listed and showed the older model, and I received an HK P8A1. I was happy either way as I saved almost $300 retail compared to other vendors, I just assumed I was getting an older model for a steep discount. Like I said, not an issue to me but I could see it being one of someone was specifically looking for an older standard P8.

Yes you're right, we should take new picture for P8 when they are back in stock and put new model no. on.

 

[8x68]

Long story short, OP purchased Anschutz MSR RX22 and need stock folding. But this model never be folding stock in Canada.
But he said that talked with distributor and there is one, so that is my fault to send him a wrong one. But I have never seen one before.
So I offer him to return to get refund, but he said he doesn't trust me so will go with Credit card company, I have no problem with that.
Finally he said he is big guy on CGN and I don't have problem with that either.

P.S. the original description mentioned "folding stock", it was copied from factory website but that is not model in Canada, never be.

I never said will charge him 20% but I will not pay for the return shipping for this one.


https://durhamoutdoors.ca/products/the-anschutz-msr-rx22

Unfortunate situation but maybe refusing to cover the return shipping as the item bought was incorrect, and advertised incorrectly wasn't the best choice. Agreed mistakes happen, but an happy customer is going to bad mouth the business, and as you can see in some of the responses previous customers and possible future customers may shop elsewhere.

 

[fluidmax]

he shouldn't have to pay shipping either IMO

Dealer posted the wrong info and customer bought it thinking he will get folding stock....not ownning up the mistake and offer to pay return shipping is low.

 

[redshooter]

Dealer posted the wrong info and customer bought it thinking he will get folding stock....not ownning up the mistake and offer to pay return shipping is low.

The Vendors original reply was pretty clear, mistake owned up to. As for not paying return shipping, it looks like the guy was being difficult (read the original vendor post #31), we don't even have the OP's account just some vague statement.

Three pages of happy customers, and one with an unknown problem. The vendor admits mistake, and advises it's been corrected, then the lynch mob comes out...read and understand all the posts gents before you start spouting off!

 

[tripoli99]

Yeah, there are always at least 3 versions of the truth. All I can add is that I have had 4 dealings with Durham and all have been satisfactory and I would not hesitate to buy more from them in the future.

 

[4quickdub]

The Anschutz MSR RX22's description and pictures have been updated with current version.

The payment has been refunded. If you have any questions about other products please ask us directly.

But did you cover the return shipping cost? And going forward, will you waive the 20% restocking fee as well as pay for return shipping when the mistake is on your end?

 

[Meroh]

I bought a rife from DO over a year ago; fast service, great price and great rifle. Recommended same rifle and DO to a colleague, again fast service, great price and great rifle; he loves his too. I will continue to buy from DO when they have what I want, and have no issue recommending them to others.

Business dealings are bilateral; you can not reason with the unreasonable, nor can you count on a logical response from the illogical.

 

[cpbird91]

I bought a rife from DO over a year ago; fast service, great price and great rifle. Recommended same rifle and DO to a colleague, again fast service, great price and great rifle; he loves his too. I will continue to buy from DO when they have what I want, and have no issue recommending them to others.

Business dealings are bilateral; you can not reason with the unreasonable, nor can you count on a logical response from the illogical.

this was straight up false advertising