beware of buying firearms from cabellas

I disagree with somehere. You bought the gun from Cabela's, they profit from everything they sell and should back the product they sell. They also have a better relationship with their vendors. In the end you bought a faulty product from Cabela's not TC. In most other businesses when you buy something that is faulty they don't expect the customer to take care of the issues. I'm in construction, if I install something that doesn't work I have to get it sorted out, I can't tell the customer tough luck your problem now.
 
Your problem is with TC, not Cabela's............maybe.
Did you clean the gun when you first got it new? Perhaps there's a chunk of rag stuck in there yet. Have a look with a flashlight. Also, as others have said, maybe your front base mounting screw(s) is too long and protrudes keeping the lugs from rotating.

If it is the rifle, Cabela's has offered to take the gun back and credit your money toward another, I see nothing wrong with that. Why would you want another TC Venture after the lack of quality control on this one?
 
I'd be interested in some of the CGN dealers piping in on this, and letting us know how they would deal with it. I know my local shop would refund my money and then deal with her rep to have the rifle replaced or refunded ,this way she has to wait on a refund or replacement not the customer, and the customer is happy and will most certainly come back to spend more money.
 
Interesting views

I have read through this, and found some interesting points of view. First of all, the OP has a problem, and would like it solved. It would appear that Cabelas, once they had sold an item, now wants nothing to do with it as far as customer service and satisfaction is involved. Cabelas could have at least had a gunsmith check the gun and possibly fix the problem for a minor cost. As it is, Cabelas is now being blackened because of their attitude.

While a return for credit is commendable, it is not the best policy in many cases. And Cabelas can not be blamed for a possible problem with the rifle.

And I notice the OP has not responded to advice on some simple possible problems. I would give him the advice that many of people have. First of all, take the scope off the rifle, then take the scope bases off the receiver. On some rifles, two different lengths of screws are provided, and by putting a longer screw in the forward base on the receiver ring can cause a problem of a bolt not closing. So, OP, try this. If there is still a problem, then loosen the front action screw, and try to close the bolt again. If it closes, the action screw is too long, and must be shortened, a few minutes work with a file.

However, the OP may not have a lot of experience with firearms. In this case, the best thing is to take the rifle to a gunsmith, and/or someone who has a lot more experience with firearms and repairs.

Also, (and I have seen it happen,), is the correct ammunition being used. Factory or reloads? A correct Factory cartridge should load properly. A reload may not.

Now, to whomp someone because of their education, spelling, or punctuation is not really right. Some people have more education than others, and there are places in Canada, even today, where more formal education is scarce and neglected. And, posts like that really have nothing to do with the problem!

However, I will say this. If I buy a new pick-up truck, am I expected to return it to Detroit to have it repaired or looked at? Or, do I expect the local dealer to look at it first, and attempt to make things right?
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Gunslinger said:
So does Home Depot, Crappy Tire, Best Buy, you name it there's 1000's of them. This is pure passing the buck by Cabela's.
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Lots of retailers don't handle warranty, it has to be returned to the manufacturer or authorized repair center. Why is no one pissed when they have to send a scope in for repair? I know of no retailer who would take a scope in and exchange it, be it Leupold,Zeiss,etc, they have to be sent by the owner to a repair facility. When a gun is involved, everyone gets their panties in a knot.
Why don't we let the OP weigh in? I'm willing to bet $$ the problem lies with a base screw, incorrect OAL on a reload or debris in the lug recess.
 
Gunslinger said:
I disagree with somehere. You bought the gun from Cabela's, they profit from everything they sell and should back the product they sell. They also have a better relationship with their vendors. In the end you bought a faulty product from Cabela's not TC. In most other businesses when you buy something that is faulty they don't expect the customer to take care of the issues. I'm in construction, if I install something that doesn't work I have to get it sorted out, I can't tell the customer tough luck your problem now.
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+1

I find this to be the case with firearms related products only.

If I buy a faulty TV I get it exchanged. Dishwasher..... exchanged. Toaster......exchanged.

I had an issue with a press recently and it took 3 weeks and alot of people sticking their necks out to help. It finally got resolved (Thank You) but it needn't be this hard.

I find there are too many people willing to say "well, that's just the way it is in Canada" To that I say " NOT GOOD ENOUGH"

I bought a new Shotgun didn't cycle properly. Gunshop did some filing. Won't replace it. Can send it out at my cost to the Manufacturer. They say because it's registered in my name they can't take it back.

Buy it back call the CFO tell them the serial # and that a new serial # is to be issued to me for a new shotgun. Send the defective Shotgun back to the manufacturer. Am I missing something here?

The local gun store bought a bad gun from the distributer, who got it from the manufacturer and passes the problem onto me. I gave you money in good faith. You took the profits and paid your bills and fed your family. Your Welcome. Now pass the defective product back through the chain you just used to sell me the product and turn a profit. Sorry if occasionally it becomes a hassle to you the retailer. That's your business.
 
bearkilr said:
I know of no retailer who would take a scope in and exchange it, be it Leupold,Zeiss,etc, they have to be sent by the owner to a repair facility.
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My local shop would, which is why I wanted to hear input from CGN dealers here. You may be surprised of the answers we get from them. Smaller shops recognize and understand clearly where their income is coming from, and usually do their best to make the customer happy, its the best advertising a shop can do.
 
bearkilr said:
Lots of retailers don't handle warranty, it has to be returned to the manufacturer or authorized repair center. Why is no one pissed when they have to send a scope in for repair? I know of no retailer who would take a scope in and exchange it, be it Leupold,Zeiss,etc, they have to be sent by the owner to a repair facility. When a gun is involved, everyone gets their panties in a knot.
Why don't we let the OP weigh in? I'm willing to bet $$ the problem lies with a base screw, incorrect OAL on a reload or debris in the lug recess.
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There's a difference between buying something that is faulty and having to send in something a year or two later when it breaks and has to be repaired. The product purchased was faulty through no fault of the customer and should be replaced. If it cannot be replaced with the same model ect. a full refund should be provided.

My brother bought a spotting scope from a smaller store, turned out it wasn't quite what he wanted and returned it the following day. Store would not refund his money but offered a credit, rightfully so perhaps, BUT that was the last time either of us has stepped into that store. There's a certain ammount of confidence built when customers are treated as people and not a sale. When a store goes a little further than required customers don't feel apprehensive about purchasing from them in the future. Given the OP's experience I wouldn't risk buying from Cabela's now, Epps/Marstar/Prophet River I have had zero issues with. I know with them my satisfaction is placed above their profit or convienience, this is something we call 'service' and is what the vendor exchanges with a customer for his profit and is an investment in future business.
 
Gunslinger said:
In most other businesses when you buy something that is faulty they don't expect the customer to take care of the issues. I'm in construction, if I install something that doesn't work I have to get it sorted out, I can't tell the customer tough luck your problem now.
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You could do what you like, but you don't because you hold yourself to a high standard.
 
Gunslinger said:
There's a difference between buying something that is faulty and having to send in something a year or two later when it breaks and has to be repaired. The product purchased was faulty through no fault of the customer and should be replaced. If it cannot be replaced with the same model ect. a full refund should be provided.

My brother bought a spotting scope from a smaller store, turned out it wasn't quite what he wanted and returned it the following day. Store would not refund his money but offered a credit, rightfully so perhaps, BUT that was the last time either of us has stepped into that store. There's a certain ammount of confidence built when customers are treated as people and not a sale. When a store goes a little further than required customers don't feel apprehensive about purchasing from them. Given the OP's experience I wouldn't risk buying from Cabela's now, Epps/Marstar/Prophet River I have had zero issues with. I know with them my satisfaction is placed above their profit or convienience, this is something we call 'service' and is what the vendor exchanges with a customer for his profit.
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I've said it here many times before, and will say it again, except for a few great stores, customer service in Canada SUCKS. You do not have to go very far across the border to see what it is like to be treated like your #1. Canadian retailers could learn a lot about customer service by visiting some retailers in the US.
 
Gunslinger said:
There's a difference between buying something that is faulty and having to send in something a year or two later when it breaks and has to be repaired. The product purchased was faulty through no fault of the customer and should be replaced. If it cannot be replaced with the same model ect. a full refund should be provided.

My brother bought a spotting scope from a smaller store, turned out it wasn't quite what he wanted and returned it the following day. Store would not refund his money but offered a credit, rightfully so perhaps, BUT that was the last time either of us has stepped into that store. There's a certain ammount of confidence built when customers are treated as people and not a sale. When a store goes a little further than required customers don't feel apprehensive about purchasing from them in the future. Given the OP's experience I wouldn't risk buying from Cabela's now, Epps/Marstar/Prophet River I have had zero issues with. I know with them my satisfaction is placed above their profit or convienience, this is something we call 'service' and is what the vendor exchanges with a customer for his profit and is an investment in future business.
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Wow, tough customer. Perhaps your real gripe lies with Cabelas being a big US retailer ;).
 
warrenb said:
You could do what you like, but you don't because you hold yourself to a high standard.
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I haven't had to look for work for the last 10 years, ALL referrals and repeat clients :). It astounds me the half assed work/attitude some people expect to be paid for, while others deliver exactly what you want plus 10%. You refer to a high standard (which I appreciate btw), I look at it as simply doing what is required to earn the money you're charging, not cheating and doing as little as possible.

This is really black and white, customer buys a gun to shoot, gun won't work, replace the f*cking gun with the working one he paid for, if you don't have the same one give him his money back or you will never seem him, his relatives, his friends ever again!
 
H4831 said:
I don't fault the store. They are telling you they will have nothing more to do with TC, but will allow full refund, toward the purchase of any other firearm. That's a pretty good store polcy and in my opinion, doesn't warrant what you have said about them in your title.
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x2

OP, think of it this way...

If they had another in stock, they would have allowed an exchange. For all they knew, you could have taken it out for an afternoon, shot it, then tried to return it (for whatever reason).
 
bearkilr said:
Wow, tough customer. Perhaps your real gripe lies with Cabelas being a big US retailer ;).
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Not a tough customer at all, if anything quite the opposite. If I 'choose' to walk into your store when there's plenty of competition around you had better show me some consideration for the hard earned cash I'm about to spend. You had better stand behind what you sell and make good if it is faulty or doesn't perform as advertised. I came to you to buy the product, not the manufacturer. If you want to pass the buck fine, I'll deal with the bs, but what reason do I have to return to your store again? What reason do I have to refer others to you?

No gripe with big US retailer's, my only gripe is bad service.
 
Gunslinger said:
So does Home Depot, Crappy Tire, Best Buy, you name it there's 1000's of them. This is pure passing the buck by Cabela's.
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I'm a contractor who does kitchen and bathroom installations for Home Depot. I know for a fact that they don't take certain stuff back. Especially for other companies such as DeWalt, Makita, etc. You have to send your product to the specific company. They switched their policy a little while back.
 
stuckon308 said:
I'm a contractor who does kitchen and bathroom installations for Home Depot. I know for a fact that they don't take certain stuff back. Especially for other companies such as DeWalt, Makita, etc. You have to send your product to the specific company. They switched their policy a little while back.
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I bought at little Black & Decker (Dewalt if I'm not mistaken) drill, seemed like a good deal for a small knock around drill, discovered the deal was so good because it only came with one battery, returned it a week later for a full refund, this was last Christmas.
 
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