beware of buying firearms from cabellas

As someone who can simply drive 20 minutes to the nearest Cabela's store, I've got to say I've never bought a gun from them. I'll drive the extra two minutes to the Wholesale Sports and get MUCH better service, and the prices are never more than $10 different in either direction, which they're always willing to adjust if they happen to be on the high side. Cabela's can shove their "take a number" ticket dispenser up their asses. I'll take good service from people interested in helping me over the Cabela's bunch any day.

That being said, this doesn't sound exclusively like a Cabela's problem. Once you pay for it, it's the manufacturers problem.
 
Gunslinger said:
I bought at little Black & Decker (Dewalt if I'm not mistaken) drill, seemed like a good deal for a small knock around drill, discovered the deal was so good because it only came with one battery, returned it a week later for a full refund, this was last Christmas.
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Was it faulty? No, it wasn't, you returned it. Totally different scenario.
 
I will pipe in as a former clothing retail store owner that may or may not explain why stores have gone to the "no refund policy". Whether you agree or not there is an increasing number of people who will go to a store and buy something with the intent of returning it once they have used it. For example, if you need an angle grinder to grind off one bolt why buy it to keep it when you can just use it to grind the bolt of then return for a full refund. We had people try to return clothes on Monday that they bought on Friday with all sorts of marks from being worn. The retail world is too fickle to loose customers to accusing them of being dishonest because the word spreads, like one poster mentioned about a few local gun shops. To deal with this constant return problem we did what most of the other stores did and went to the no refund policy, in store credit only. It stopped the "test drivers" from trying to return used merchandise. Don't kid yourself, the big box stores keep track of your returns and when you hit a limit you are red flagged. My crazy ex has not been allowed to return anything at the Sherwood Park Home Depot for a few years.

There seem to be some real advantages to dealing with your local shop. I like to think that the shop selling the rifle would give it a once over before it hits the rack, or before it goes out the door they would go over it with you. I have learned the hard way that there are items that I will never buy online again, somethings need to be bought locally.

To the OP, I am sorry to hear that you had a problem and that the excitement of your brand new rifle has been spoiled. I can understand the frustration. Like many others have suggested maybe your best bet is to have a local shop look at it, they will most likely do it for free and to thank them for it you can buy something from them while you are there.

As for the arrogant people on here that like to "whomp" on someone for spelling and grammar, seriously fellas! Are you in Jr High here? Do you realize that your rude comments are a form of bullying? Comments like yours stop people from reaching out for help on a forum that is intended to help and answer questions. Who the hell wants to ask a question when they might get belittled by someone they have never met much less who has the right to correct them. If you don't like how the OP uses spelling and grammar, move on to another thread or post.

Like the title says, "Hunting firearms - we are seriously fun"

Kozy
 
Check the Consumer Protection Laws of your Providence and for the Providence that Cabals is in. Companies and people will make up their own store laws that are illegal, but the consumer does not know any better and gets the short end of the stick.
 
You may have a problem with t\c as well. Apparently smith&wesson never updated or renew there export permit. I'm having an issue with an encore barrel at the moment and it can't be fixed nor can they send me a new one since they don't have a up to date export permit. I'm waiting to see what happens....
 
Interesting discussion. The real issue here, if I am understanding the OP correctly, is that the gun was never fired because the bolt refused to close. The purchaser hasn't even fired a shot, so the gun is not used.

I would expect the least the dealer should have done was have their gunsmith check out the rifle.

Ted
 
sail32 said:
Check the Consumer Protection Laws of your Providence and for the Providence that Cabals is in. Companies and people will make up their own store laws that are illegal, but the consumer does not know any better and gets the short end of the stick.
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Providence is a city in the state of Rhode Island. In Canada, we have provinces and territories. ;)
 
Mauser98 said:
No shyte, although there is few random commas.:)
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If we're getting marked on grammer as well,..." No shyte, although there ARE a few random commas." :rolleyes::rolleyes::rolleyes:


If you feel the need to correct someone on something as minor as spelling and grammer, on a forum that is supposed to be a fun place to talk about guns and ammo, there is a new medical procedure called an "attachadicktome". Most people who make themselves feel better by shooting other people down, could use one of these. Also in the future, make sure you are correct when correcting someone else. If not, you will look like an even bigger tool than the person you are correcting. Thanks and have a nice day.
 
mkozyn, the former clothing store retail operator is dead on.
We always just hear one side to the story on these threads, but I spent two years of my life behind a gun counter and I can assure you, there is another side to the story.
We've had people come in as many as four or five times, and handle all your rifles, every time. Then, they're gone. They looked at our guns to decide exactly what they wanted, then sent away for the gun, to try and save a few dollars.
This happened many times.
Back in the 1950s and early 60s when masses of lower mainland hunters would head to the cariboo in hunting season, Woodward Stores had a huge gun department in their Vancouver store. Hunters would come in, buy a Lee Enfield for abut $20, get a box of ammo and head out. A great many of them came back a week later and wanted to return their rifle and shells, because they said the rifle didn't work. Many of them trigged on to turning the bolt head out a turn, so the bolt wouldn't close and the sales clerk wouldn't know it was a trick.
Woodwards hired a full time gunsmith to stay in the store, just for the purpose of looking at the returned rifles. Presto. No more rifles that didn't work! Neither would they take the box of ammo back, as a store policy they wouldn't take back ammunition.
I know, it's not good to generalize, or type people into catagories, but an observing sales clerc can often spot a tire kicker. Throughout the 50s and 60s a great many European immigrants came to BC. These German, Austrian, etc, were by far the best customers we had. Honest and completely reliable, they were a pleasure to deal with. Obviously, we would do everything we could for them and they listened to the advice we gave.
The tire kickers were typically young, Canadian born, who knew everything there was to know about firearms. They asked no quewtions, because they already knew it all. All they wanted to do was mall over your guns and keep working the action.
I suppose some of them could tell a story about how the sales clec, me, was not polite to them!
 
My take on this whole thing:

There is no legal requirement for a retailer to offer refunds or exchanges. If they offer a return policy then thats great, but it's not required. Read their policy before you buy from them. If you don't like it, buy somewhere else. Don't buy first then ask questions later, and when you don't like the answer go whine about it on the internet.

Ask first.

mikeyb said:
As someone who can simply drive 20 minutes to the nearest Cabela's store, I've got to say I've never bought a gun from them. I'll drive the extra two minutes to the Wholesale Sports and get MUCH better service, and the prices are never more than $10 different in either direction, which they're always willing to adjust if they happen to be on the high side. Cabela's can shove their "take a number" ticket dispenser up their asses. I'll take good service from people interested in helping me over the Cabela's bunch any day.

That being said, this doesn't sound exclusively like a Cabela's problem. Once you pay for it, it's the manufacturers problem.
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That makes me laugh, here in Calgary it's WSS that has the "take a number" ticket dispenser and the iffy service(well, depends who you get for help). I've had better service calling Cabela's than I get at WSS in town.
 
As usual the "I am #####ing" thread goes no where very quickly... all sorts of people feel they know what a retail store should do... I wish they would open up an outlet and do it...
 
Just because they don't own a retail store doesn't mean they don't get a vote in how they are treated or where they spend their money.

In my opinion, the bottom line is Cabela's lost a customer when they didn't have to. And that is never a good way to operate a retail business. And yes, I operate a retail store. If I have a dissatisfied customer, I do what I can to make him or her happy because I want to hang on to them.
 
I think the OP has a case of buyers remorse or is short on cash and want's his money back. I haven't seen a reply here or a post in any other forum trying to find out what could be wrong with the gun. I know a few people that think they can use mailorder places like a gun counter. They order stuff up so they can look at it and think they should just be able to return it.
 
Why not? said:
Interesting discussion. The real issue here, if I am understanding the OP correctly, is that the gun was never fired because the bolt refused to close. The purchaser hasn't even fired a shot, so the gun is not used.

I would expect the least the dealer should have done was have their gunsmith check out the rifle.

Ted
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Exactly, the bolt will not close, so no shots were fired, so its not like he was taking the rifle for a test drive and then trying to get a refund as many of you are assuming.

I notice the OP has not replied, so maybe he checked the scope base screws and realized that was the problem after all.
 
Since it is prob. screw(s) protruding, this is may be moot, but, if this gun has been unfired, unused, this is not a warranty issue, but rather an issue with a retailer selling goods defective before purchase. I would take that to be the responsibility of the retailer. Gun should be in working order before shipping, even if it means chambering a dummy. Too much of this 'not our problem' crap going on. You made the markup on it, you make sure it works. I would use the complaint feature on my credit card. This would get someone's attention. Mark
 
sail32 said:
Check the Consumer Protection Laws of your Providence and for the Providence that Cabals is in. Companies and people will make up their own store laws that are illegal, but the consumer does not know any better and gets the short end of the stick.
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f:P:2:

prov·i·dence
   /ˈprɒvɪdəns/ Show Spelled[prov-i-duhns] Show IPA
–noun
1.
( often initial capital letter ) the foreseeing care and guidance of god or nature over the creatures of the earth.
2.
( initial capital letter ) God, especially when conceived as omnisciently directing the universe and the affairs of humankind with wise benevolence.
3.
a manifestation of divine care or direction.

http://dictionary.reference.com/browse/providence
 
simonsez said:
f:P:2:

prov·i·dence
   /ˈprɒvɪdəns/ Show Spelled[prov-i-duhns] Show IPA
–noun
1.
( often initial capital letter ) the foreseeing care and guidance of god or nature over the creatures of the earth.
2.
( initial capital letter ) God, especially when conceived as omnisciently directing the universe and the affairs of humankind with wise benevolence.
3.
a manifestation of divine care or direction.

http://dictionary.reference.com/browse/providence
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Get over it. :rolleyes:
 
Consumer Protection falls under provincial jurisdiction but generally
across Canada, stores are not required to offer refunds or exchanges
unless it is in their stated policy. There is usually a "cooling off"
period for direct sales (door-to-door), but in-store purchases are
covered by each store's policy. In Manitoba, "all sales are final
unless a company's return and refund policy states otherwise."

MANITOBA
"Consumers are reminded that in Manitoba all sales are final unless a
company's return and refund policy states otherwise. The Consumers'
Bureau advises buyers to ask about a store's return policy before they
make their purchases."
"Under the act, Manitoba retailers must meet the claims of any
warranty even if the item includes instructions to return goods to the
manufacturer for repair or replacement. Merchants have the choice of
repairing or replacing goods or refunding money if the item purchased
does not work, falls apart too quickly or does not live up to any
claims."
For more information on consumer rights and responsibilities, or if
there are problems with a seller, consumers can contact the Consumers'
Bureau at 205-945-3800 or toll-free at 1-800-782-0067 or visit
http://www.gov.mb.ca/cca/consumb.
http://www.gov.mb.ca/chc/press/top/2005/11/2005-11-23-01.html
 
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