Beware of Cheap Shipping Prices from Vendors!

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Guessing that you are talking about ?Questar?, as they do have $9.95 flat rate shipping + an insurance option. All of the items that I've received from them have had strong boxes and everything was packed well. I've never opted for the insurance as the mail within S.Ont is really fast and isn't processed that many times between us.

Without pics of the packing job, I'm not going to speculate on who's fault it is.
 
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This is basic customer service, if you are a business and you want to stay successful, you have to look after your customers.

Saying this, many businesses , specially the internet base ones, don't care , no store front , customers can't come in, we can send him a broken item and blame the post office for it.

I am not saying this what happened in this case , I am talking in general
 
Crap packaging is not about failing to get insurance, it's about crap packaging.

All packages shipped should be packaged in a manner that will make them essentially impervious to any reasonably forseeable shipping wear.

If a rifle arrives snapped in half, that's an insurance issue and can't be packaged against; if it arrives with the muzzle sticking out of the packaging (got a couple of those myself...), or the bolt knob protruding from the box (got a couple of those too...), or with damage similar to what the OP posted, that's poor packaging.

One layer of cardboard is not packaging.

Trade Ex, for example, has always bubble wrapped, plus double boxed everthing I got from them, and taped the heck out of it. That's packaging.

Having to pay $9.95 to cover for slackass packaging is B.S.
 
andrew3081 said:
It is a question of insurance. Look at the post again.
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I did look at the post and yes I understand it was damaged in shipping, but, I expect it to be packaged correctly at that price from a business. I have never received a new item from a business that was not packaged correctly and I think that may be an issue in this case, if not will the OP kindly correct me.
 
Curly1 said:
It's not a question of insurance, it's question of proper packaging. Considering it's coming from a business, not a individual, it should have been packaged correctly.
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I agree, this has nothing to do with insurance, it was piss poor packing by the business which makes it their responsibility, the damage was cause by their actions and they should ship the parts for free.
 
dragonbait said:
Being part of a small family business, I agree with the OP. Looking at a customer's history of orders and keeping that in consideration should far outweigh the fact shipping insurance was not purchased. It's a $6 part: ship it out, keep customer happy, have another $4000 from repeat customer vs. $0.
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Not only do you keep a valued customer but you also avoid negative discussions involving your business and may in fact garner some positive word of mouth advertising.
 
Their insurance only covers retail items with a proof of purchase. Sell an item to someone on the EE and it is lost? They will deny your claim. I was told this by Canada Post.
Onagoth said:
Insurance doesn't always protect you anyways. .. ever tried to claim something through Canada post? ... it's ridiculous
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Recce21 said:
Their insurance only covers retail items with a proof of purchase. Sell an item to someone on the EE and it is lost? They will deny your claim. I was told this by Canada Post.
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They did cover one claim of mine for a list item. .. That's was a few years ago though and it took 12 weeks
 
This thread should really be a lesson to everybody in the retail business.

If it costs them ONE sale, that one sale probably would have paid for three dozen replacement sights. Even factoring in the extended costs of (say somehow) an hour of skilled labour to package the sight up and personally drop it in a mailbox, what do you lose if ONE sale is driven away by this thread?

That is something I have tried to communicate roughly a hshieg9illion times to people in various businesses. I don't care what the replacement costs you. Publicly failing to address a concern costs you more.

It's incredible to me how many people are still around that haven't gotten this yet, and haven't figured out that this is often the single biggest difference between them and another, much more successful company. What is the relationship of the customer to the business? Because man, it's an internet world these days and word travels FAST and relationships and trust are destroyed overnight. Not everybody gets how important this is. But before long, IMO, if you're still standing, it's either because you get this or because you got in to a business that deals exclusively with Helen Keller. And even then...
 
misanthropist said:
This thread should really be a lesson to everybody in the retail business.

If it costs them ONE sale, that one sale probably would have paid for three dozen replacement sights. Even factoring in the extended costs of (say somehow) an hour of skilled labour to package the sight up and personally drop it in a mailbox, what do you lose if ONE sale is driven away by this thread?

That is something I have tried to communicate roughly a hshieg9illion times to people in various businesses. I don't care what the replacement costs you. Publicly failing to address a concern costs you more.

It's incredible to me how many people are still around that haven't gotten this yet, and haven't figured out that this is often the single biggest difference between them and another, much more successful company. What is the relationship of the customer to the business? Because man, it's an internet world these days and word travels FAST and relationships and trust are destroyed overnight. Not everybody gets how important this is. But before long, IMO, if you're still standing, it's either because you get this or because you got in to a business that deals exclusively with Helen Keller. And even then...
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I have said it before, and will say it again...

Gun stores, and businesses are often full of experts and hobbyists who have no business in customer service or retail at all. They treat their customers like they are doing you a favour being open for business, and do not fully understand the ramifications of treating a customer poorly.

Then there is the issue of who they hire on for staff, which often is friends and family, instead of the best people for the job, who may have experience, and knowledge. This results in more of the same, or even worse, as we often see people answering phones, or taking orders who have no idea what customers are talking about and have to "go get someone" who does.

Piss poor way to run a business, and being in retail previously, and currently in B2B sales, I am amazed at some of the gun shops and how they run their business.

In the end though it is theirs to run, even if it's straight into the ground.
 
I remember the hassles Questar gave a fellow CGN'er with the rusty rifle....after reading that I never orderd from them. This is another case of them being cheap wads and its gonna cost them business. Questar is starting to share business practise with Badger Arms...we all know where he went.
 
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