I also sent a respectful email to the company. All i wanted was to make the company aware of quality control and expected nothing in return. What i did get that i felt is very good business is a reply email the same day. To me, that is just as good as a few replacements rounds. The person took the time to read and respond to a concern.
Im sure there are some out there that dont care for this companies product and some that enjoy using thier bullets, but I for one thank CAMPRO (Quebec)for thier response.
Quote
Hi Mr. ######,
First thank you for the time you took to inform us on that issue.
All comments, positive or negative, are always welcomed.
Unfortunately, this is definitely a matter of quality control.
We are a relatively small company (compared to speer, hornady, etc) and our control systems still need improving.
Every time we receive an email like yours, we increase our chances to solve those kind of problem.
We were aware of that issue. Even though it's not a real solution, for the moment we actually aim for around 1008 bullets per box to partly counter this trouble.
I really hope your opinion of our products will not be too compromised by this unfortunate find. Hopefully we will somehow definitely solve the problem and you won't come across this again.
As I told you, all opinions / comments are always very valuable to us.
If in any case you would have anythings else to say, on this issue or an other, we are always glad to get feedback, positive or negative, to help us to improve our products.
Thank you your interest in our products, and thank you again for your time,
Best regards,
Virgile Patoine-Danylo