Bushnell Canada

[Dogleg]

3 months seems to be about average.

 

[ramtuff]

I sent in a 3200 elite 10x40 in May prepaid Canada Post. It would not adjust properly. They sent me an "Acknowledgement Card, Product Received 5/27/09" in the mail in June. The card had an e-mail address on it and a Lab Repair #. I was able to keep track of the progress online. I got the scope back from them prepaid Canada Post 2 weeks ago. I was kinda hoping for a new one but repaired is fine with me too.

 

[Spearhunter]

Did anyone have to send money to Bushnell to pay for the shipping back of the scope? On their website it states that I'll have to send them $10 for return shipping but I forgot to put in a postal money order when I originally sent in the scope.

I paid for shipping mine it and got a replacement back in 6 weeks. I believe they paid for shipping it back.

 

[drache]

Got a reply from Bushnell Canada!

Your scope was just entered into our system yesterday under our reference number 9637745. It is being replaced under warranty and you should receive your replacement within the next 10 business days or so.

Repair lab

 

[drache]

Well according to my Repair Number:

Date Received: 10-28-2009

Model / SKU: 716244

Estimate: $0.00

Description: 6-24X40 BANNER M AO

Shipping & Handling: $10.00

Warranty Repair Y/N: Y

Amount Paid: $0.00

Serial Number: AS

Balance Due: $10.00

Repair Status: Replacement Item on Order

UPS Tracking Number: Not Available


So it states that my replacement is "On Order" whatever that means and that it looks like I owe them $10. So how do I pay them this $10? Do I owe them $10?

It states that "Warranty replacement repairs will be sent out at no charge and you will receive no additional correspondence" and my last email stated that it was being replaced (not repaired).

 

[drache]

Well I contacted Bushnell Canada. Seems anyone who's gotten a replacement scope from Bushnell OWES Bushnell the $10 shipping cost:

Your scope has been issued a warranty replacement. You should receive it within the next 10 business days or so.

The $10.00 balance is to cover the cost of shipping it to you, although we do not hold back shipment pending receipt of the return handling fee. You can pay it at your convenienceYour scope has been issued a warranty replacement. You should receive it within the next 10 business days or so.
The $10.00 balance is to cover the cost of shipping it to you, although we do not hold back shipment pending receipt of the return handling fee. You can pay it at your convenience, by providing your credit card info in a reply email or by calling us toll free at 1-800-361-5702, ext. 613 or by mailing in a cheque. Please reference your lab # 9637745.

Repair lab, by providing your credit card info in a reply email or by calling us toll free at 1-800-361-5702, ext. 613 or by mailing in a cheque. Please reference your lab #

Repair lab

IE They ship the scope and then expect you to pay your fee afterwards.

 

[Fassteel]

Well I contacted Bushnell Canada. Seems anyone who's gotten a replacement scope from Bushnell OWES Bushnell the $10 shipping cost:



IE They ship the scope and then expect you to pay your fee afterwards.

Ten dollars for a new scope seems like a small price to pay to me?
FS

 

[drache]

Ten dollars for a new scope seems like a small price to pay to me?
FS

Especially since I paid $120 for the original Bushnell Banner 6-24 that was sent in.

But what I was saying above is that many people in this very threat stated that they were sent a scope without paying the $10 shipping fee. I was just stating that they are on Bushnell records for that $10, might come up if they ever need to send something in for warranty work.

 

[KDX]

It's nice to hear they treated you well.

 

[drache]

It's nice to hear they treated you well.

Well I wouldn't say "well" just yet. First email stated Id have my new scope in 10 days. 2 weeks later I emailed them again and got another email saying 10 days from the date of that email. But at least they are in communication with me.

 

[drache]

Well Christmas came early at the Drache house! Bushnell sent me a BRAND NEW Banner to replace my defective one! It's so pretty....

 

[mbogo3]

I have a buddy that has a new [second one]30mm Bushnell 6500 4.5x30 mil-dot that again won't hold it's zero on a CZ750 sniper .308 For a grand should have got a Leupold.......a fixed old Japan made 4x Banner is still working fine after 25 years on a .338 win mag......Harold