Well all I can say is that I'm very surprised that Bushnell gets away with such crappy customer service here in Canada. I've had to send a scope into Burris in Colorado before and got it back in 2 weeks and had comunication with them the whole time. Hell, Bushnell service and warantee won't even return a call over a three day span let alone answer a dahm call. I'm personally taking my Tasco Titan which has bit the crapper (won't hold zero) to their office and see what they are willing to do. These scopes have a unconditional lifetime warrantee which they bloddy well better live up to seeing that I purchased this scope after their purchase of Tasco in 2002. I can't see my self ever buying another Bushnell product at this point! Burris and Leupold for Chilly ONLY! They can certainly take a few pointers from Burris thats for sure! :roll: