While you are on the site, in your browser find and click "Add to Home Screen" A CGN beaver app icon will then be created to your phone that is directly link to the site.
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That will take you to their Canada warranty site in Vaughn, ON. Then all the instructions are on there for you to follow.
I was super pleased with the treatment I received, 4 weeks from product mailed back to Vaughn Warranty site to receiving a replacement spotting scope in my door!
Well they could have sent a received email (I had them sign for the Canada Post Expedited mailed package)... and possibly a follow up remedy email. I guess I’ve been spoiled by the Leupold / Korth folks in Okotoks , AB.
Otherwise, I still rock many Bushnell products. Lucky the failure of the spotting scope happened at the end of the season. Thankfully I ain’t deploying with this spotting scope! Hahahahaha.
Same for me, spotting scope fell off the bench at the range. Broke the eye piece off. Sent it away and received a new one about a month later. Not too shabby