Canada Post Issues

Status
Not open for further replies.
B

BigDirty

Member
Location
Alberta
Hello,

Earlier in the month I purchased a choke tube.apparently a week ago or so it was picked up from the post office. I never received a parcel card from Canada post and due to being in COVID jail at the time I was definitely not able to go to pick it up.

I reached out to Canada post to see what was going on and they informed me the shipper had to start a claim. I reached out to you last week and have yet to hear anything back. I sent a email and tried calling without a response.

I under this is not your fault as you just sold the item , but I would appreciate help in setting up a claim with Canada post
 
Last edited:
BigDirty said:
Hello,

Earlier in the month I purchased a choke tube.apparently a week ago or so it was picked up from the post office. I never received a parcel card from Canada post and due to being in COVID jail at the time I was definitely not able to go to pick it up.

I reached out to Canada post to see what was going on and they informed me the shipper had to start a claim. I reached out to you last week and have yet to hear anything back. I sent a email and tried calling without a response.

I under this is not your fault as you just sold the item , but I would appreciate help in setting up a claim with Canada post
Click to expand...

Email me at tysonl@wolverinesupplies.com and I will follow up for you.
 
BigDirty said:
Hello,

Earlier in the month I purchased a choke tube.apparently a week ago or so it was picked up from the post office. I never received a parcel card from Canada post and due to being in COVID jail at the time I was definitely not able to go to pick it up.

I reached out to Canada post to see what was going on and they informed me the shipper had to start a claim. I reached out to you last week and have yet to hear anything back. I sent a email and tried calling without a response.

I under this is not your fault as you just sold the item , but I would appreciate help in setting up a claim with Canada post
Click to expand...

Transaction considered completed once item is delivered to the buyer and accepted by the buyer. You are paying for the shipping to seller not Canada Post. So it's a seller responsibility to deliver item to you.

If item is not delivered - seller has not full filled his obligations.

You may try to submit a claim via credit card company.

Also it looks strange that such small parcel as choke tube had to be picked up from post office but not left at the front door. May be it was not picked up from post office but stolen from the front door ?
 
Last edited:
They could just be waiting for the claim/investigation from Canada Post before they ship out a replacement or refund. It does take awhile, but they should at least be giving you an update on the progress . I had the same issue the other month and the company I dealt with there emailing me a weekly update on the claim until it was resolved.
 
I just had a quick word with shipping as they are leaving for the weekend. My information is that you placed a web order and Wolverine shipped the item to the address you had indicated.(Work address?) Canada Post has a signed receipt that it was delivered to that address. I believe we looked into this for you and we sent you a copy of that receipt. I understand that it is not your signature in which case you need to go to that address and find out who signed for your package.

Wolverine Supplies has for filled their obligation, we shipped to the address you required and Canada Post collected a signature on delivery. We can do no more. You can take it up with Canada Post if it is not your signature.

Only the shipper can start a claim but as the item was delivered to the correct address and signed for Canada Post will not accept a claim.

It could not be left on a door step as everything we ship requires an adult signature on delivery. Sometime items are left on door steps and not signed for that is a different issue.

Wolverine is closed now, Friday evening, we are open Sat morning with a reduced staff. I suggest you send me an e-mail John@wolverinesupplies.com or post the complete details here and I will personally see you are answered but I am not sure what more we can do.
 
The package was not delivered to that address though that’s the problem. A delivery attempt was not made and it was signed for by someone at the post office.
 
BigDirty said:
The package was not delivered to that address though that’s the problem. A delivery attempt was not made and it was signed for by someone at the post office.
Click to expand...

Call Canada Post, I had a similar issue with a pistol magazine, tracking system was marked as delivered, but I didn’t receive it, I called to submit a claim, next day the postal inspector called me explained what happened: my magazine was placed in a wrong mailbox in my building, they found it and placed in my mailbox, they are pretty serious about lost mail claims
 
I bought some expensive weatherby ammunition a few years ago from wolverine, 5 boxes, $100+ a box.

Short story the package came squished and so were the ammo boxes, they played it off to the shipping company. Not their problem that there was 5 boxes of ammo in an oversized box with no packing material.

Last thing I bought from them ans will not again
 
Umpire said:
Call Canada Post, I had a similar issue with a pistol magazine, tracking system was marked as delivered, but I didn’t receive it, I called to submit a claim, next day the postal inspector called me explained what happened: my magazine was placed in a wrong mailbox in my building, they found it and placed in my mailbox, they are pretty serious about lost mail claims
Click to expand...

I get the feeling that if it had just slipped into someone pocket rather than an easy fix then that would just be the end of it for them.
 
Where I am in Alberta the post office does not do any signed deliveries. Period. Items including large elongated firearms boxes are simply left on the front door step. This had been the case for months now because of the covid. So unless this happens to be different where you are then nobody would have had to sign for it or even could have.
 
Scarheart said:
Where I am in Alberta the post office does not do any signed deliveries. Period. Items including large elongated firearms boxes are simply left on the front door step. This had been the case for months now because of the covid. So unless this happens to be different where you are then nobody would have had to sign for it or even could have.
Click to expand...

Yep. Even parcels requiring proof-of-age and a signature are just left at the door because they don't want to cause a risk to public health due to covid. They say they don't. They say they take them back to the post office. However, in practice, they don't and instead habitually leave these signature-required and proof-of-age parcels on doorsteps. What's worse is they will even fake a signature or proof of age just so they can mark it as "complete". Better that then them actually having to their job properly, right?

So in their mind it's better to leave parcels unattended, knowing full well they handle firearms on daily basis. Clearly a gun ending up in the streets is not a big of a risk to public safety as a virus with a 99% survival rate in the eyes of Canada Post (which is pretty much what I was told when I called to complain). If there ever was a risk to public safety, it comes not from an overblown virus, but from these incompetent unionized clowns.
 
Last edited:
btabin said:
Yep. Even parcels requiring proof-of-age and a signature are just left at the door because they don't want to cause a risk to public health due to covid. They say they don't. They say they take them back to the post office. However, in practice, they don't and instead habitually leave these signature-required and proof-of-age parcels on doorsteps. What's worse is they will even fake a signature or proof of age just so they can mark it as "complete". Better that then them actually having to their job properly, right?

So in their mind it's better to leave parcels unattended, knowing full well they handle firearms on daily basis. Clearly a gun ending up in the streets is not a big of a risk to public safety as a virus with a 99% survival rate in the eyes of Canada Post (which is pretty much what I was told when I called to complain). If there ever was a risk to public safety, it comes not from an overblown virus, but from these incompetent unionized clowns.
Click to expand...

They will twist their laziness and entitlement into virtue, 10 times out of 10. Weren’t the teachers just up in arms over online learning right before this ?
 
So did someone sign for it at the local post office and picked it up from there? I would go to the post office and ask them. Normally a proof of ID is required for any pick up from a post office.
 
Canada Post said some on came and picked it up from them. They clearly did not check the id.


This is more of a issue with Canada Post, but beyond the initially inquiry from Wolverine to CP. They have not assisted, and every time i call CP they tell me the sender has to be the one inquiring. I have asked Wolverine and its been radio silence on there end
 
My Wolverine parcel went to their local post office and is still sitting there since Jan 14. Things must be really backed up, hopefully that’s the problem
 
I had a similar issue with Canada post. Had a package that was signature required and got a notice that it was delivered but the signature on it was not mine. I went to the canada post outlet ad my package was there. I asked the lady who's signature it was and she said it was most likely the man who tried to deliver it as they did not want to risk getting a real signature. The thing is I was home that day and watched the mail truck just drive by my house without stopping. IK called and filled a complaint but have heard nothing back from it.
 
Status
Not open for further replies.
Back
Top Bottom