Canpar

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My ammo was handed off by Canpar to Loomis. Loomis made 2 attempts, the last being Thursday. I went to Loomis to pick up the ammo today (Wednesday). They said they shipped it back to Canpar yesterday, which is on the opposite end of the city. I drove to Canpar and they said it was shipped back to the sender at Loomis' request. I was not a happy camper.
 
CanPar is the worst business model, IMO. I ordered some components, it was a large shipment, and they said they were sending it by Canpar. Ok, so I start tracking it because it is making it's way from Ontario to BC. Ok, finally, tracking says it's at a depot 50 miles away from me that morning. I call the local CanPar rep, give them my name and tracking number and ask if my shipment has arrived. There is a very long pause. Her response, "Uh, maybe." Excuse me? Is it or isn't it? The depot is 50 miles away and I waited an extra hour just in case.
So she says that, yes, it's there. But I can't pick it up. Uhhh, why not?? Another long pause. "I am not supposed to tell you that it's here." So, I say what kind of business is it that can't tell me when my shipment has arrived. She apologised profusely and said that it was CanPar's policy not to deliver packages that were too far away from the depot. I told her I knew that they didn't like to deliver (I am 12 miles from the depot) but I was more than willing to come and pick it up. She said well we're not supposed to let you do that either. ?????
I don't know whether to laugh or cry at this point. So, i asked her what would happen to my shipment. "Oh, it goes back to Richmond (240 miles away) and then CanPar drops it off at Canada Post and they deliver it." Are you serious??? "Yes, and I could get in trouble for telling you that your boxes are here but if you hurry and get in within the next hour- I will let you take them. BUT you have to promise you won't tell anyone I let you take them."
That is some business model . . .
Recently, I had another shipment come from Canpar. I tried to get it changed to CP but it was too late. I called the owner of the CanPar depot who I happen to know. She affirmed that was CanPar's policy. She said that sometimes people aren't home so they don't like to drive too far for nothing. I asked why they couldn't phone first. Or even let a customer know so they can come and get it. She said that would be a reasonable thing to do but CanPar won't allow it. She did say, however, that she would call me when it arrived but, once again, I was sworn to secrecy. And I had to get there first thing as they are instructed to send the packages back the same day.
And that is my experience with CanPar. I will not have anything shipped by them anymore.
 
Maybe its a problem with your specific region
I live in Ontario, and I've never had a problem with them.
I have problems with Canada post not actually coming to my door, I've even had them leave the delivery attempt notice the day after it was "out for delivery" with the day before's date on it lol Like they came back just to put the note on my door
 
Been non stop problems with canpar here in NL,though mostly from their call centre which is located god knows where(I've yet to call and speak to anyone who actually spoke English with any degree of mastery).

Last time a delivery slip was left at my door,I had to call the 1800 number to set up a delivery time,or so I could pick it up.after numerous employees,who game ms the following excuses:

1.your ammo was not delivered because it's illegal to ship ammo (good one)
2.your ammo was not delivered because we dont deliver to you city(even better one)
3.theres no canpar services in your province(realllllly?)
4.your package has been delivered,and you signed for it.(while I was out of the province,and there was nobody at my home)
5.this is my favourite one,and deserves some back story:after 4 attempts to deal with canpar to schedule a drop off,none of which the driver actually received,or for me to pick up from the warehouse,I finally spoke to someone who seemed to at least understand rudimentary English,and was pleasant enough to talk to and genuinely seemed interested in helping me,we finally came to the agreement that I could go pick up the package and he done with it.....but she couldn't provide me with an address to do that,or a phone number...

And here's the best part....the only way I managed to get the package was when I saw a canpar marked truck passing me I flagged him down and asked him how the hell I could get a package from them.the poor guy let me follow him back to the warehouse,and looked through all the crap they had that was never delivered and we finally found it.

If there's ANY other option for shipping ammo other then canpar,I'd take it...I don't care if it's horse and buggy,or if I have to pay a bit for it,but screw canpar.
 
Terrible service.
They leave a note on your door stating they missed you with a phone number to call to arrange second delivery. Can't seem to get through to anyone. After the second delivery attempt they leave your parcel at a holding facility in a different city that is an hour's drive away. Looked up the address on the delivery slip only to find out they have moved down the street. Their website is terrible.

Who does that? Give me UPS /FedEx or Canada Post any day over Canpar.
 
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Dealt with them once and multiple issues. Mostly do to a lack of customer service and people on the phone saying one thing then something else happens. They didn't even bother to respond to any of my complaints so now I avoid them whenever I can. Free is nice but I got what I paid for with them.
 
I avoid the can am order now due to canpar experiences also. I would start shopping with them again if they switched.
I have to take a half day off work or drive 1.25 hours to pick up my packages. Neither of those options constitute a good deal.
 
minniehill2 said:
I avoid the can am order now due to canpar experiences also. I would start shopping with them again if they switched.
I have to take a half day off work or drive 1.25 hours to pick up my packages. Neither of those options constitute a good deal.
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Thought I was the only one that had to drive that far to get to a holding facility....LOL
 
None are great, canpar is fine where i am, canada post carded out 2 rifles the same delivery time to 2 different post offices so i had to get one and sign for it then head over to the other side of town to get the other! Pricks!
 
SO a couple thousand more negative words on canpar in addition to the numerous other posts.
Yet they are the only deal in town to ship ammo?

Any one wonder WHY THAT IS??

Perhaps our provincial CFO's require an education in as far as how irresponsibly this Company is handling both Restricted weapons and associated ammunition.

Cause blowing steam off on this forum is not going to change in any way, the gross negligence and actions of a paid Canadian courier company that is canpar....

This is no longer a joke, not that it ever was. Why have we put up with this inadequate delivery operation for so long?

Action is required.
 
CanPar has been hit and miss for me. When I first started getting projectiles shipped to me, the driver would actually call my cell if I wasn't home to receive it, and we'd arrange to meet somewhere convenient for both of us to pick up the package that day. They must have switched drivers a year or two back, as that doesn't happen any more.

I've actually got some shellholders being delivered by CanPar this week (could have gone Canada Post for $2.00 more... sigh); wasn't home when they tried on Monday, and their tracking website for today has the following entries:
- 8:xxAM - out for delivery
- 4:xxPM - non-attempt

Haven't seen that last one before, but I'm assuming it's likely to do with a route being cancelled due to the horrible weather we're getting here in Victoria today (snow, wind, sleet). Lotus-land, my butt...
 
NHunter said:
SO a couple thousand more negative words on canpar in addition to the numerous other posts.
Yet they are the only deal in town to ship ammo?

Any one wonder WHY THAT IS??

Perhaps our provincial CFO's require an education in as far as how irresponsibly this Company is handling both Restricted weapons and associated ammunition.

Cause blowing steam off on this forum is not going to change in any way, the gross negligence and actions of a paid Canadian courier company that is canpar....

This is no longer a joke, not that it ever was. Why have we put up with this inadequate delivery operation for so long?

Action is required.
Click to expand...
Might not want to get the CFO or any authority involved, as you said they are the only reasonably priced alternative so if they get kiboshed, we are up crap creek with out any ammo!
 
bobdbldr said:
Might not want to get the CFO or any authority involved, as you said they are the only reasonably priced alternative so if they get kiboshed, we are up crap creek with out any ammo!
Click to expand...

Disagree.

Why are they the only (if only) courier in Canada to ship ammo?
If they're utter disregard for normal, proven shipping practices are not governed, if they continue to drop off restricted firearms on door steps, if they continue to invent new reasons why they can not find the same address which they report on their tracking site as as found yesterday, and unable to locate today (in a long, long list....) then why should they not be reported. Why should we (and Canadian CFO's) not expect their delivery standards, operational practices to meet a responsible guideline? They seem to operate (if you call it that) with impunity of their glaring neglect.

And again - why are they the only outfit which ships ammo in this country as I know that ammo sales are on the increase...
 
They are awful for home deliveries , good for businesses but last time I ordered ammo they didn't have discreet packaging and my boss chewed me a new a$$hole for getting 1200 rounds of 7.62 delivered to the office
 
Couriers have a tough gig. They get a bad rap when they follow the rules and a bad rap when they break them.

Personally I'm ecstatic when the leave my stuff w/o signature, like they are doing me a favour, rather than have to wait or track it down at the depot.

ITB
 
The trick with Canpar is to stay away from home deliveries, but that's not always possible. I have them deliver at my work where there's actually a receptionist. Never had a problem, they seem to be designed to cater to businesses. I do the same thing with UPS and Fedex. There's nothing worse than delivery companies and condos, they don't even try. If I ever lived in a condo again I would rent a box at the local UPS store and would have my packages delivered there. There's even self storage places that offer that service. Sure getting other people to sign for guns isn't great, but it beats them being left on your doorstep.
 
Are you guys in rural areas? I always receive my packages on time in the Ottawa area from canpar and ups. But there's usually something sticking out of the box(AR gas block sights or shotgun ghost ring sights) which confirms to me that canpar handles its packages with zero respect.
I completely agree that there is a NEED for an alternative shipper from some retailers.
Canada post has been the only shipper that looses items and magically returns them.
It seems all the shipper choices are lacking!
 
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