Check out my "NEW" LMT!

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Well, I just got off the phone with Questar and I can't say that it left me feeling any better about this whole situation. I asked them point-blank as to how they could ship something out the door like this without necessarily disclosing the condition, and they indicated that not only had they inspected and taken a picture of it prior to shipping (!) - but that "the quality was consistent" with other LMT barrels (I'm paraphrasing).

And bemoaning the level of customer service (or lack thereof) fell on deaf ears, because apparently I'm only one of a 'handful' of customers who are unhappy with the quality of service exhibited by Questar of late.

So absolutely no refund, and I was referred to their terms of service agreement as basically the final word on the matter... Not that I should really be surprised, I guess; this all coming from the same company that after failing to deliver several dozen SCARs within "weeks" - more than a year later hit their customers up with a 25% restocking charge when requesting a refund!

This afternoon I'm making an appointment with my optometrist to get my eyesight checked, because it seems to have improved to the point where I'm noticing flaws and defects where none in fact exist... So sorry for bringing this up guys: I guess I have unrealistic expectations when it comes to quality and customer service. There's a subtle irony in that over 3 years of overly positive experiences dealing with CGN members on the EE, the first and only time I've been truly burned was with a CGN sponsor.
 
There's a subtle irony in that over 3 years of overly positive experiences dealing with CGN members on the EE, the first and only time I've been truly burned was with a CGN sponsor.
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i wouldnt hold out on CGN doing a damn thing about that either. dealers here do what they wish, as they pay the bills. It is EXTREMELY hard to have a dealer removed from here...Just have a look at all of the negative threads about dealers....oh wait they are erased.

I have been in your shoes too, as a mod to boot.....:rolleyes:
 
Hmmmm.... I'm beginning to smell the stench of the reality around here... I will not be dealing with Questar... Pay the bills or not... CGN should be proactive as to the concerns of their following... I've dealt with a couple of sponsors and am super pleased but I'm reading between the lines here about Questar and they won't be getting any business from me.
 
blaxsun said:
I asked them point-blank as to how they could ship something out the door like this without necessarily disclosing the condition, and they indicated that not only had they inspected and taken a picture of it prior to shipping (!) - but that "the quality was consistent" with other LMT barrels (I'm paraphrasing).
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Did they offer to send you a copy of the picture? Did you request a copy?
 
jdman said:
i wouldnt hold out on CGN doing a damn thing about that either. dealers here do what they wish, as they pay the bills. It is EXTREMELY hard to have a dealer removed from here...Just have a look at all of the negative threads about dealers....oh wait they are erased.

I have been in your shoes too, as a mod to boot.....:rolleyes:
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Yeah, I suspect you're right... This experience gave me a fond reminder...

mistakes.jpg
 
Mirk said:
Did they offer to send you a copy of the picture? Did you request a copy?
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This was an issue I had with them - the photos on their website are not consistent with the products they have! I would even say that some of the photos are not even theirs, but are taken from Google/etc.

This thread will in no way be a short one
 
jdman said:
well at least they responded to you, they just flat out ignored my problems.
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Actually, they stopped responding to me after I sent the photos... I don't think they want to talk to me anymore, either - and I was made to feel like I'm somehow inconveniencing them by bringing this to their attention and trying to discuss alternatives to waiting until Christmas for a replacement.
 
blaxsun said:
No. I didn't, because they indicated that it was consistent with the photos I'd sent them - and that they didn't feel there was anything wrong with it. Just imagine a dirtier, greaser, grimier and rust-coated version and you'll be there...
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Why would Questar take photos of the barrel before shipping, is that SOP?

Seems they had the forethought to try to cover their asses. TWK
 
Danimal247 said:
This was an issue I had with them - the photos on their website are not consistent with the products they have! I would even say that some of the photos are not even theirs, but are taken from Google/etc.
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I don’t believe he is referring to the website photos, but I photo that was taken prior to shipping in case of a claim. Not sure about Questar but I do know of others that do this, it is a smart thing to do. Most of the photos that I have seen on Questars website are their own, at least the ones with white backgrounds. Using stock photos is not uncommon.

Although me dealings with Questar have been satisfactory I am not entirely surprised that they would do this. I have had my suspicions with them.
 
Perhaps it is time to file a complaint with the US Department of State for Questar's violation of export permits. They are the only dealer selling American short barrel 5.56 NATO chambered rifles...I'm shocked that the other dealers who are not able to haven't shut them down years ago. I'd hate to see the avenue closed but Questar should be shot for treating you in such a s**tty manner. I wonder how the staff at Questar will feel being banned from the US...
 
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