Check out my "NEW" LMT!

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2bad4u2 said:
Haven't you been reading? According to Blaxsun, Questar already knew the barrel was in poor condition because they inspected and photographed it before it was shipped out. They have by admission, sent out a rusty and defective barrel and proceeded to pass the issue onto the customer to deal with as a warranty issue. This is unacceptable and not excusable under any cirumstances.
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Well, without tripping in between the seller and buyer (I in no way represent Questar), I read the following:
"they indicated that not only had they inspected and taken a picture of it prior to shipping (!) - but that "the quality was consistent" with other LMT barrels (I'm paraphrasing)."

That doesn't indicate to me they owned up to shipping out a barrel in such poor condition, just they had photographed it prior to shipping.
Surface rust is, while sucky, explainable and somewhat understandable as I indicated.
The surface scratching too is purely cosmetic, and somewhat understandable (although unsightly to some).
The apparent gouges in the chrome lining would be a warranty issue, as I'm guessing that would most assuredly have taken place at time of manufacture and out of the suppliers hands.

So again, I'd reiterate maybe seeing and understanding the three sides to the coin before jumping to conclusions......
 
blaxsun said:
So absolutely no refund, and I was referred to their terms of service agreement as basically the final word on the matter... Not that I should really be surprised, I guess; this all coming from the same company that after failing to deliver several dozen SCARs within "weeks" - more than a year later hit their customers up with a 25% restocking charge when requesting a refund!.
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Ahhhh so the fruit doesn't fall very far from the tree.The "no refund" in the "Catch 22" for them.

I feel your pain brother, just keep your chin up
 
proflui said:
Blaxun........you just remind me Questar still have my 4k since I preordered the SCAR.
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I can't believe that you hung in there??, how do you feel about taking delivery of a 4 year old rifle?, hope they did some maintenace on them, cause you know
"no refunds" :rolleyes:
 
They quote their policy as sacred tablets, show no flexibility, dismissive customer service, and don't give one slice of a rat's ass if you shop there or not - IMHO.
 
I would contact the Better Business Bureau, and file a complaint. Why not?

And from their website:

http://westernontario.bbb.org/article/refunds--exchanges-1687

Under the Business Practices Act (Ontario), if the contract has been entered into by a consumer as a result of a false, misleading, deceptive or unconscionable consumer representation made by the seller, the contract my be rescinded by the consumer. In most circumstances, where such a representation has been made or where the goods supplied are not reasonable fit for the purpose for which they were intended, or are not merchantable then the buyer may have a claim against the seller.

**SNIP**

Regardless of a store's policy, if the goods you have purchased were misrepresented or are defective, you have every reason to expect the store to provide a suitable substitute or refund, or make proper repairs. The laws in Ontario require a store to make good in such cases. Keep in mind that, in many areas, health regulations forbid returns of such items as hats, bathing suits and other intimate apparel. It is a good idea to keep the packaging an item was wrapped in just in case it is required for return by the store to the manfacturer. Finally, always save your receipt.
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I take it their offer of warranty service is enough to keep them legal, but if they sent it to you knowing it was in such condition, I would think that is more along the lines of fraud, or theft, as they completely misrepresented their product! I would be taking this as far as I could.

But FFS please leave feedback!

I can't understand why you wouldn't? You have said here they sent you an absolute #### product, and then provided absolute #### customer support!

WTF are you waiting for?
 
mlehtovaara said:
I would contact the Better Business Bureau, and file a complaint. Why not?

But FFS please leave feedback!

I can't understand why you wouldn't? You have said here they sent you an absolute s**t product, and then provided absolute s**t customer support!

WTF are you waiting for?
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x2 on this one dude...sh!tty product, sh!tty customer service...people need to know what they may or may not be getting into so this kind of shenanigans doesn't bite someone else.
 
i actually bought a RRA pistol on a 5.56, from questar, it had a free float tube but i wanted a 4 sided float rail, so i asked them to changed it, and of course they did (since i was purchsing a pistol with an extra rail since they didnt have it in stock) but when i got my pistol with the new rail they gave me the extra float with what looked like 2 gouges on it ( looked like my gun was put on a vice and someone used a monkey wrench on it) i mean its not an expensive part but i mean a little more care in to my item would have been nice, i didnt persue cause just like i said its not a part that was exensive, but for your current experience, if that was me i would go apes*#t, unacceptable, and just like other cgn'ers said, i would want to see thier pics as evidence and not a pic ture of another barrel either! good luck!
 
mlehtovaara said:
I already asked where the Trader Rating feedback was. Looks like Blaxsun doesn't want the retaliatory feedback Questar will likely give him. Once again the Trader Rating system is an epic failure.
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I haven't left anything (yet) because the barrel only arrived late on Friday and they only got back to me today. But yes, the Trader Rating system is very retaliatory in nature. I'd actually like to see a "tribunal" system setup to deal with problem or delinquent traders, but that's another topic altogether...

jmiddy said:
Are you going to shoot it or is it meant to be a safe queen, ffs, minor scratches shoot the damn thing and to be honest the timeline given for getting it back isn’t that bad look at the sales the US is going through, wait on new stuff from everyone is behind considerably.

Is the resale value going to hurt that much if you shoot thousands of rounds out of it.
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The plan is to shoot it, but resale value is always a consideration as well (as it is with any rifle when you've invested thousands of dollars into it).

mrsmitty said:
As crappy as it is I would send it in for warrenty. Questar will never make an exception to their policy cause it will open the door for more requests for refunds.
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I would, but as they knowingly sold it to me in this condition... I don't have a lot of confidence at this point.

beltfed said:
So again, I'd reiterate maybe seeing and understanding the three sides to the coin before jumping to conclusions......
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That's fair. And as I said, if I wasn't looking at potentially waiting until Fall or Winter for a replacement...

mildot said:
Ahhhh so the fruit doesn't fall very far from the tree.The "no refund" in the "Catch 22" for them. I feel your pain brother, just keep your chin up
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Thanks. At least we're finished with that particular fiasco...

proflui said:
Blaxun........you just remind me Questar still have my 4k since I preordered the SCAR.
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...! :eek:

mlehtovaara said:
But FFS please leave feedback!

I can't understand why you wouldn't? You have said here they sent you an absolute s**t product, and then provided absolute s**t customer support!

WTF are you waiting for?
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I'm applying the "24-hour" rule and sleeping on it. Not that I think it will necessarily make any difference, do you? (I'm not sure how many people lookup a dealer's trader rating before clicking on the banner)
 
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