Custom Service Email

Vertebrae

Vertebrae

Regular
How long does it typically take to get a response email from customer support?

I sent three emails on the 20th and 21st to the customer support email. One was regarding a warranty question. The next two were regarding an order I had just made, but I messed up my payment info, so I emailed the correct info to the CS account as specified on the automated message that informed me my payment was rejected.

I understand that it's not instant and they're busy and it takes time, but I'm asking because around two years ago I sent a couple messages to the customer support email, but I never got a response.

And yes I know I should call. I will eventually if I don't get an email response, but due to time zone differences and their hours + my works hours, it's usually just more convenient to send off an email and get a response whenever they're able.
 
I either work or sleep during their business hours, depending on my shift.
Email is my only option, I also received no replies to no less than 1/2 doz polite emails regarding shipping options.
SFRC got my business due to this.
 
You should get an email within 30 seconds from the system telling you that we received the email. If not, we did not get it. You will also get a ticket number.

Please quote the ticket number and I will check into it.

Please always email cs@canadaammo.com
 
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My messages were definitely sent to cs@canadaammo.com and I never received a ticket number. My spam folder is empty. It seems like you're not getting the messages on your end. It's from a gmail account, I'll try mailing again from my work email. Maybe on your end it's getting filtered out as spam for some reason?

EDIT: Just sent a message and I got the automated email and a ticket. Weird how it didn't go through before.
 
I sent an email a couple of days ago about my DA50 and I didn't get an email or ticket either. Must have been a screw up on their server or something. Good to know that I'm not going to be an ass sending another.
 
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