Customer service

[Cottage Hill Bill]

I was overhauling a 1911 No.1 MkIII that has been languishing in the back of the safe for many, many years. At sometime in it's life it got a '41 barrel and a few other new parts. One of them was a zamak No.4 butt plate. Not happy with leaving that in place I jumped on-line looking for a proper one. Cheapest one was on ebay in a buy it now, with screws. Didn't need screws but always a good item for the spares box. Got the shipping notice that same day. Two or three days later it shows up. I hadn't noticed until I looked at the return address that I'd bought from Liberty Tree Collectors. First purchase from them. I opened the bag, unwrapped the butt plate and Oh crap! There's a big DP stamped in it. I jumped online and messaged Liberty Tree through the ebay message system explaining that I'd like to swap the part out for something without a DP marking. About an hour later I got a message from them saying, "Sorry, replacement will be shipped today." A couple hours after that the shipping notice pops up. A few days later and a new part shows up. No hassle, no fuss just some great customer service. This was my first time buying from them, probably won't be the last.

 

[7ECA]

The only thing to be aware of with Liberty Tree, is that they seem to be under the impression that there's still a $100USD ITAR limit for Canadians. The actual limit is $500USD. As a consequence of this, they refuse to ship stocks to Canada - and they occasionally have No.1 and No.4 forends...