here's my story with Moultrie....
1. I had an I40 Moultrie trailcam which I dropped on a hard surface and broke it.
2. I called Moultrie customer service and explained to them exactly how I broke it and where I should send it for repairs. We concluded that my warranty ended at the end of May and I was calling around the 1st of july (warranty expired).
3. Nice lady on the phone with a thick Alabama accent gave me shipping info and I sent it to them that same week. Cost me around 20$ for shipping.
4. A week and a bit goes by and I recieve an email from the people at Moultrie;
Dear XYZ,
This message is to inform you that your package has been received by the Repair Department at Moultrie Products, LLC. Each of our customers are very important to us and your package will be handled in a timely manner, in the order in which it was received. Your patience is appreciated.
Once we have completed our process you will again be notified that the package has moved to the Shipping Department.
As always, thank you for choosing Moultrie for your Game Management needs.
Thank you for using Moultrie,
The Repair Department
Moultrie Products, LLC
... that's nice.
5. couple days go by and I recieve another email letting me know my moultrie I40 is on its way, they also include a tracking number.
6. Package recieved on the 22 of july 2009. I open it, and low and behold, they DIDN'T FIX ANYTHING, but instead replaced my broken, older, unwarranty'd camera with a brand spankin' new one, which also included a free 1GB Sd card. Turn around time was about 3 weeks from the time I phoned them to recieving my package. Needless to say I was impressed with thier excellent customer service.
1. I had an I40 Moultrie trailcam which I dropped on a hard surface and broke it.
2. I called Moultrie customer service and explained to them exactly how I broke it and where I should send it for repairs. We concluded that my warranty ended at the end of May and I was calling around the 1st of july (warranty expired).
3. Nice lady on the phone with a thick Alabama accent gave me shipping info and I sent it to them that same week. Cost me around 20$ for shipping.
4. A week and a bit goes by and I recieve an email from the people at Moultrie;
Dear XYZ,
This message is to inform you that your package has been received by the Repair Department at Moultrie Products, LLC. Each of our customers are very important to us and your package will be handled in a timely manner, in the order in which it was received. Your patience is appreciated.
Once we have completed our process you will again be notified that the package has moved to the Shipping Department.
As always, thank you for choosing Moultrie for your Game Management needs.
Thank you for using Moultrie,
The Repair Department
Moultrie Products, LLC
... that's nice.
5. couple days go by and I recieve another email letting me know my moultrie I40 is on its way, they also include a tracking number.
6. Package recieved on the 22 of july 2009. I open it, and low and behold, they DIDN'T FIX ANYTHING, but instead replaced my broken, older, unwarranty'd camera with a brand spankin' new one, which also included a free 1GB Sd card. Turn around time was about 3 weeks from the time I phoned them to recieving my package. Needless to say I was impressed with thier excellent customer service.
