Firstly I trust everyone had an enjoyable Christmas and best wishes for the New Year.
I will try and answer this publically voiced complaint as objectively as I can, but first understand that we are closed for Christmas holidays so I can not talk to any of my staff about the CZ rifle in question. The owner has not identified himself nor has he posted any photos showing the barrel crown.
If the owner did receive a replacement rifle with a substandard crown he did indeed have cause for complaint. We do ask that all customers who believe they have cause for complaint to contact myself (John) or my wife Pat first, if we can not rectify the situation to the customers satisfaction, then you are welcome to go public. We pride ourselves on our customer service, that is what we have built our business on, but mistakes do happen and we are always looking at ways to improve our service.
Most of the comments made is this thread, whilst I am sure well intended, do not clarify anything. I will not answer each in detail, I have already covered our customer service ethics and our Warranty is fully explained on our web page.
We made it very clear from the very beginning that the CZ 858 rifle as supplied to us is “NEW PRODUCTION” we have never claimed that she is a new rifle, not all the parts will be new apart from the receiver. Some other parts may be new, used or NOS (New Old Stock) we have no control over that. The restricted length chrome lined barrels are not new production, they may be used or NOS. The non restricted length barrels are new manufacture that is why they are not chrome lined. Any used parts will obviously have to be up to a acceptable standard before they are used, we have no control over this. We have imported a huge quantity of theses rifles, the return rate is extremely low, we have kept the price low and offer an extremely attractive dealer discount. Our sales figures would indicate that we have many very satisfied customers.
Finally I have to congratulate you on what appears to be an excellent DIY muzzle crown job, hopefully your rifle will shoot to your satisfaction. If not let me know, but technically you have voided the warranty with this unauthorized gun smithing.