Defective Norinco M-93: How is Norinco's Warranty Service?
- Thread starter rxanderq
- Start date
highlander
CGN Ultra frequent flyer
- Location
- Newfoundland
I strongly doubt that anything gets sent back to China. The Chicoms are only interested in selling a poor quality item and getting the money for it. I doubt they give a rat's ass about any service issues afterwards.
It's left to the poor dealers to deal with those issues as best they can.
That's probably why a lot of dealers won't let anything marked Norinco inside their doors.
It's left to the poor dealers to deal with those issues as best they can.
That's probably why a lot of dealers won't let anything marked Norinco inside their doors.
Highly doubt Norinco warranties anything, be it rifles, pistols, tanks, or MiG ripoffs.
Luckily, the stuff is usually overbuilt and reliable. You have to deal with the supplier for when it's not. Here's how I think it works: A supplier will warranty the product. If it's coming from a company like Norinco, the supplier is going to have to do all the work themselves in the event a customer has an issue. If too many customers have too many issues, the supplier will eventually lose both money fixing them all, as well as losing confidence in the product. When it comes time for them to order more of the Noinco Break-a-Tron 4500, they won't do it, as they're not convinced it's a reliable product for both their customers and them. If a lot of suppliers do this, Norinco will eventually figure out that they need to put a bit more work into the Break-a-Tron in order for anyone to buy it from them.
A possible example of this is many of the first M305's imported into the states in the late 80's and early 90's were dangerously unsafe. Apparently they liked to go full auto and crack parts with alarming regularity (although the receivers were always excellent and are still desirable down there.) This was eventually fixed by Norinco, obviously. News of this spread like wildfire at the time in the US and is one of the reasons why a lot of people there believe that Chinese guns are junk, because they haven't been able to see the new M305's, CQA M4geries, and the like, but that's getting off topic.
Luckily, the stuff is usually overbuilt and reliable. You have to deal with the supplier for when it's not. Here's how I think it works: A supplier will warranty the product. If it's coming from a company like Norinco, the supplier is going to have to do all the work themselves in the event a customer has an issue. If too many customers have too many issues, the supplier will eventually lose both money fixing them all, as well as losing confidence in the product. When it comes time for them to order more of the Noinco Break-a-Tron 4500, they won't do it, as they're not convinced it's a reliable product for both their customers and them. If a lot of suppliers do this, Norinco will eventually figure out that they need to put a bit more work into the Break-a-Tron in order for anyone to buy it from them.
A possible example of this is many of the first M305's imported into the states in the late 80's and early 90's were dangerously unsafe. Apparently they liked to go full auto and crack parts with alarming regularity (although the receivers were always excellent and are still desirable down there.) This was eventually fixed by Norinco, obviously. News of this spread like wildfire at the time in the US and is one of the reasons why a lot of people there believe that Chinese guns are junk, because they haven't been able to see the new M305's, CQA M4geries, and the like, but that's getting off topic.
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Well it's been 3 months now and I still haven't heard back. I've inquired with Wanstalls the status of my pistol once or twice last month and they're pretty good with replying to emails. Unfortunately, they didnt have any updates from the service centre either. The wait really sucks since I only had the pistol for a short period of time.
In the event I do not here back within another month or two, are there any actions I could take?
In the event I do not here back within another month or two, are there any actions I could take?
Kayser Sose
CGN Ultra frequent flyer
- Location
- Southern Van Isle
The owner's manual that came with your pistol fair clearly states No Warranty, of any type. Sorry! (I have one of these as well.)
You might find more joy seeing if Marstar can organize replacement parts for you, at no cost or otherwise. And get familiar with the guts of your gun.
I spent very little money on my pistol, and expected no more than what I paid for. So I've had to tweak a couple of things. For under $200, what do you expect?
It's all good.
You might find more joy seeing if Marstar can organize replacement parts for you, at no cost or otherwise. And get familiar with the guts of your gun.
I spent very little money on my pistol, and expected no more than what I paid for. So I've had to tweak a couple of things. For under $200, what do you expect?
It's all good.
When you buy a Norinco, you get a pretty good gun considering the price but you don't get much warranty support. That's the gamble, that's one of the reasons why you're saving the money. It would be like buying a Honda Civic for 20 grand wit a 3-year warranty, or one for 14,000 but no warranty or liability from the manufacturer.
Considering how much money you save, you are willing to take that gamble and pay out of pocket if something goes wrong, unless you buy from a dealer who adds his own warranty to the products he sells (pretty rare).
There are values out there for sure, but the gun world is a perfect example of the fact that you get what you pay for.
Considering how much money you save, you are willing to take that gamble and pay out of pocket if something goes wrong, unless you buy from a dealer who adds his own warranty to the products he sells (pretty rare).
There are values out there for sure, but the gun world is a perfect example of the fact that you get what you pay for.
I need a firing pin for a Norinco JW 105. I sent inquiries to most of the sponsors on this site, including marstar. Only received a response from a couple of them, saying they couldn't get it. Marstar was not one of the ones that responded, so you might have to buy your gun from them to get parts. Finally contacted a local gun smith of some repute, he got back to me, said the wait time would be measured in years. So good luck getting any Norinco replacement parts!
In that case, good thing Wanstalls is taking care of this for me. They did quote me 30 day warranty through them when I bought it.
I assume when I do get the gun back, it will be fixed. Thanks for the tip. I will contact Marstar next time I need to source replacement parts.
For under $200, I dont expect quality, but I also dont expect it to break out of the box. Maybe after it gets fixed and I get a few more rounds out of it, I'll upgrade to a Ruger Mark II.
Next time spend 5 minutes teaching yourself something about your gun before you send it away for months. You could have got that spring from Marstar and been back in action in a week or less. It's your money, your time, and your gun.... but learning how to disassemble a firearm for cleaning does not require a gunsmith.
You need to also revise the way yo choose your retailers, because the one that sold you that gun didn't actually turn out to be worth a poop. Sometimes the pre-sales hype is better than the post-sales service, as you already discovered. They didn't try very hard to help you after they took your money.
Most retailers in asia and the middle east have a a "no refund - no return" policy. That's how they do it over there. Product warranty is not in their vocabulary. In Canada Marstar ansd other retailers provides warranty, very seldon is it Norinco.
The M93 is a J.M. Browning design. I have one of these sturdy handguns. They deserve a very good cleaning prior to firing.
Any issues I have had with mine were a result of my inexperience with the gun. The first assembly after initial cleaning took some time. It is worth it to video the disassembley and note how the parts fit together.
Mine is reliable and works extremely well. It is even nicer after a few thousand rounds.
Norinco products sometimes need TLC cleanung and tweaking but for the price they can give excellent service.
Marstar has an excellent warranty system and are very good to deal with - so I hear. I have never had an issue with a norinco product that i could solve myself.
Now the taurus double action rimfire revolver sold by S.I.R. 20 years ago. I am still looking for a firing pin for that paperweight. Less than 200 . 22 rimfire and the firing pin shatters.
Taurus lifetime warranty??? PFFFFFT!
Any issues I have had with mine were a result of my inexperience with the gun. The first assembly after initial cleaning took some time. It is worth it to video the disassembley and note how the parts fit together.
Mine is reliable and works extremely well. It is even nicer after a few thousand rounds.
Norinco products sometimes need TLC cleanung and tweaking but for the price they can give excellent service.
Marstar has an excellent warranty system and are very good to deal with - so I hear. I have never had an issue with a norinco product that i could solve myself.
Now the taurus double action rimfire revolver sold by S.I.R. 20 years ago. I am still looking for a firing pin for that paperweight. Less than 200 . 22 rimfire and the firing pin shatters.
Taurus lifetime warranty??? PFFFFFT!
X2, I would think there are some high quality springs available locally.
Wolf springs come to mind, but I do not shoot handguns and have no experience doing cross referencing for such springs.
Hope the wait is short.
Rob
Parts for the original Colt Woodsman apparently fit...
Ar180shooter
CGN Ultra frequent flyer
- Location
- Ottawa, ON
Most retailers don't stock replacement parts and don't have a gunsmith on staff. Plus, the distributor handles repairs, so why would the store risk buggering up the pistol more than it already is by having an unqualified counter staffer try and replace something on a pistol that is covered under warranty?
So I got an update. Apparently the warranty center is still waiting for parts from Norinco (which ships by boat). Five months and they still dont have the part. Does it appear that the part would even be available at this point? I think Norinco stopped producing the M93. Should I just request for the pistol back at this point or give it a few more weeks?
If it was just a spring, find a spring, fix it. I have a M93 I bought about 6 years ago, from Marstar. It has seen maybe a thousand rounds, maybe more, most recently in my wife's hands last weekend, where she outshot me and my glock at 25 meters. It is easily my most accurate .22lr handgun, over my Rugers, High Standard, etc., and eats anything I feed it. As far as I can remember, I have never taken it apart, just lubed, and wiped down. Sorry some of you have had bad experiences, but don't forget, happy people don't bother posting in a hate thread, it's pointless and unproductive. Hate on, I'm keeping mine. 
