Dillon Does it Again

N

nighthawk

Regular
EE Expired
Rating - 100%
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Location
Lower Mainland B.C.
I have a 650 which broke it's automatic indexer spring.

I called up Dillon to order 2 pcs and to get a replacement for the brass retaining pin.

The order desk would NOT let me order 2. I was puzzled when he said I could not order 2 "unless you broke the spring again". I immediately asked "You mean I do not have to pay for the spring ?" and I got a positive answer.

I am being sent the brass pin for free also even if it was my fault for vacumming it up.

Dillon, you're worth every penny I spend on you !
 
good to know!
My Dillon has yet to have any problems.. but very good to know they take care of their customers.
 
Dillon sets the standard for service in the reloading industry. Your experience mirrors my own. Had a small part break on my
550.

Take Care

Bob
 
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RCBS has been doing the same thing for eons. Don't know about Dillon, but RCBS will fix any problems with their stuff even if you buy it used or the part broke due to the user's negligence/stupidity. The rest of the manufacturing world could learn a lot about customer service from the reloading equipment industry.
 
Dillon is hands down the best to deal with. I have 2 550's, one I bought used, it needed some parts and I told them I bought it used and "no problem" was the answer, they sent me what I needed free of charge and these were for lost parts, not broken ones.
 
RCBS only adopted the lifetime warranty after Dillon came along. I broke a Rockchucker frame casting in the early 80's, they sold me a new one.

Incidentally, the new Rockchucker Supreme is made in China.
 
buckbrush

The RCBS Rockchucker is cast in China and machined and finished in the US. Current environmental laws would make casting the frames here prohibitively expensive.

Take Care

Bob
 
buckbrush said:
RCBS only adopted the lifetime warranty after Dillon came along. I broke a Rockchucker frame casting in the early 80's, they sold me a new one.

Incidentally, the new Rockchucker Supreme is made in China.
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RCBS customer service was horrific back in the late 70's/early 80's. At the time I made a vow to never buy RCBS again. Then, it just seemed to change overnight sometime in the mid 80's - long before RCBS would have viewed Dillon as anyone they had to change their policies for. After helping a few guys out with problems with RCBS equipment, I came to the conclusion they had turned their customer service completely around, and Dillon and RCBS are pretty much the two companies I buy my stuff from. I have a Bonanza Co-Ax press, however, and if it ever did break (35 years and still going strong) I'd probably buy another Co-Ax because I like the design so much.

I suspect the corporate leadership at RCBS at the time took a look at corporate culture and decided some major changes were needed.

Anyways, RCBS are one of the good guys where customer service is concerned these days.
 
if only they'd do something decent for the crappy 1050 shellplate I have. It's cracked around one of the case positions and they want to charge me $100 USD to purchase and ship it.
 
Slavex said:
if only they'd do something decent for the crappy 1050 shellplate I have. It's cracked around one of the case positions and they want to charge me $100 USD to purchase and ship it.
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Really? First time I've heard of anything like that! You try any Canadian dealers?
 
Don't they consider the 1050 a commercial machine, thus limit the warranty? I believe they mentioned that to me at SHOT while I was trying one out.
 
I can understand them limiting warranty on wear parts, but to have the shellplate crack and call that "wear" is bs in my books.
 
sunray said:
RCBS has been doing the same thing for eons. Don't know about Dillon, but RCBS will fix any problems with their stuff even if you buy it used or the part broke due to the user's negligence/stupidity. The rest of the manufacturing world could learn a lot about customer service from the reloading equipment industry.
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RCBS will replace defective parts but will tell you it is your fault.
I have only ever had one RCBS part that was defective right from the factory. It was an cast bullet sizer die that was reamed off centre from the factory. They sent an new one and informed me the original was installed improperly in the lube sizer press. The new one got installed just the same as the old and worked perfectly.
 
10x said:
RCBS will replace defective parts but will tell you it is your fault.
I have only ever had one RCBS part that was defective right from the factory. It was an cast bullet sizer die that was reamed off centre from the factory. They sent an new one and informed me the original was installed improperly in the lube sizer press. The new one got installed just the same as the old and worked perfectly.
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I know you don't NEED to send the defective part back but did you? If I was told I did something wrong and I clearly didn't I would have sent it back with a nicely worded note asking for an apology or to explain how that part was "broken" by me.

CanAm said:
Definitely. I was a little put off by their "1050 is commercial" policy.
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Well that is interesting to know. I know a lot of guys get the 1050 but just reload for themselves. Glad I went with the 650. :)

The thing is their cost to ship you a small spring that cost 12 cents to make is very little to keep a good customer that will continue to buy their products.

Its all about keeping the costomer happy and having a good reputation for doing so.


Fudd
 
ElmerFudd said:
I know you don't NEED to send the defective part back but did you? If I was told I did something wrong and I clearly didn't I would have sent it back with a nicely worded note asking for an apology or to explain how that part was "broken" by me.


Well that is interesting to know. I know a lot of guys get the 1050 but just reload for themselves. Glad I went with the 650. :)

The thing is their cost to ship you a small spring that cost 12 cents to make is very little to keep a good customer that will continue to buy their products.

Its all about keeping the costomer happy and having a good reputation for doing so.


Fudd
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The RCBS part was sent back to the factory as it was measurably off centre along with several sized bullets botched by the die and several unsized bullets.
They sent a new part and a note telling me the part returned had no problems and my bullets were .311 and were "oversized for the .308 die. I had purchased a second sizing die from lyman and it worked perfectly in the RCBS lube sizer with the same bullets. All my other cast bullet sizing dies did not have this problem.
 
10x said:
... a note telling me the part returned had no problems and my bullets were .311 and were "oversized for the .308 die.
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Wow. They didn't admit to fault, interesting. :eek: .311 is oversized for a .308 (calibre or was it really a .309 sizer)? I haven't done any rifle bullet sizing but would have thought that was not too much of a size difference. Interesting that the dies by Lyman didn't have a problem.


Fudd
 
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