E-commerce complaint

[thewolfchild]

I ordered some product on Thursday Sept. 4th.
I reply to the auto-generate sales order asking if its possible to process and ship the order in 1 more day given a deadline I had.

Today, 5 days later, I get the shipping notification from Canada Post. 5 Days to process and ship an order?

Wolverine: why do you treat your online customers poorly? If I had called the order in it wouldnt have taken 5 days.

Anyone in business knows online orders are more efficient than having expensive staff sitting waiting for phone calls.
Yet instead of encouraging customers to order online, they penalize them by ridiculously long processing times compared to phone or in-store sales.

Clearly you dont care about my business enough to process the order sooner than 5 days.
I will take my future business to another retailer who does.

This complaint is inappropriate. Did you contact the vendor first? Or did you run straight to CGN to start whining, before giving the vendor an opportunity to resolve this? Is there anything to even resolve? Was it even possible to meet "your deadline"? Was this so-called delay due to the vendor, or Canada post?

Also... you wrote "customers" - pleural, as if you are speaking for many others, aside from yourself. And, you crafted your post as if there is a well-established, on-going problem with the vendor. Neither has been established. You need to speak for yourself only, and you should try to resolve the issue before calling out the vendor in public. Wolverine is a well-established, well-respected and popular vendor, among CGN'ers and competing vendors alike. They are trustworthy, responsible and easy to deal with.

I'm not sure what you expected to accomplish with this ill-conceived rant of yours... trying to smear this business? All you've done is made a fool outta yourself. If you had a shred of common sense, you would delete your post and replace it with a public apology. Then you would contact Wolverine by phone or email and address this issue like a normal person.

Good Luck.

 

[thewolfchild]

I was able to locate the original complaint, and merge it into this thread, so that it could be seen; now post 1 in the thread. The complainant was being spanked pretty hard in the posts that followed his.

Hey, he choose to bring a questionable and poorly handled complaint to a public forum - a forum where the vendor is quite popular. In all fairness, the OP asked for it...

 

[Yukoner89]

My friends and I have placed several orders through wolverine, their service has always been good.

 

[Noob_]

is this a joke? konjo you can't be serious?

I ordered some product on Thursday Sept. 4th.
I reply to the auto-generate sales order asking if its possible to process and ship the order in 1 more day given a deadline I had.

Today, 5 days later, I get the shipping notification from Canada Post. 5 Days to process and ship an order?

Wolverine: why do you treat your online customers poorly? If I had called the order in it wouldnt have taken 5 days.

Anyone in business knows online orders are more efficient than having expensive staff sitting waiting for phone calls.
Yet instead of encouraging customers to order online, they penalize them by ridiculously long processing times compared to phone or in-store sales.

Clearly you dont care about my business enough to process the order sooner than 5 days.
I will take my future business to another retailer who does.

 

[GundamZero]

LOL, Wolverine is one of the shops I try my best to deal with. I have had nothing but great experiences with them. I bought 2 XCRS and thousands of dollars in AR parts and I have always had A1 Service.

 

[Firearmsking]

Wolverine is a one of the best vendors when in comes to promptly processing an order. The guy who posted this whiney comment sure doesn't know anything about processing times in the firearms industry in Canada...

 

[AikiNut]

(snip). As a former retail storefront owner I sympathize with retailers who have to cope with unreal expectations from the "FEED ME NOW SEYMOUR"! generation (extra points for movie quote identification). (snip)

Regards,

Izzit

Little Shop of Horrors. 1961 (or was it 1962) with Jack Nicholson as the pain-loving dental patient; one of Nicholson's first movies. Remade in the... 80s? with one of the Bob and Doug guys (Rick Moranis?) as Seymour.
edit: I could look up all the details but it doesn't really matter, does it?

 

[sailor723]

Wolverine is a one of the best vendors when in comes to promptly processing an order. The guy who posted this whiney comment sure doesn't know anything about processing times in the firearms industry in Canada...

But that's the point that nobody is addressing. Unless it's a restricted that has to get transfer approval, why should it take a firearms business longer to process and ship an online order than any other online business? How is processing payment and shipping say a magazine or a set of grips different than doing the same for a sweater or a box of car parts?

What is it about the firearms business that makes people want to give them a free pass when it comes to this issue? I honestly don't get it.

 

[Mac]

Konjo.... If you knew this, then you should've called it in.
jaysus, people like you are just oxygen thieving mouth breathers.

 

[Outcold]

Wow... That's all I can say... I love doing business online. Wolverine is a great place to shop. Something people need to learn is Email isn't instant, but calling is...

 

[fass57]

Yesterday a customer had a complaint about an on line order he placed with us and posted their complaint on CGN. Before we could respond with a reply this thread was “moved” by a moderator, now we can’t find it so we still cannot respond. We just want to assure all our customers that we have nothing to hide and had the complaint been a e-mailed (or phoned) direct to us we would have taken suitable action to resolve any issues.

John, do not worry about ridiculous complaints. If some people think they are the center of the world, it is their problem. I have always been very happy in the way you processed any of my online orders. Absolutely no complaints, thank you.

 

[lanis]

Wolverine is one of the best gun retailers in this country.

Special request should of been communicated directly, and I am pretty sure they would do all they can to accomodate it to the best of their abilities.

I shopped at Wolverine many of times, and when things got a bit complicated once, they went out of their way to get full customer satisfaction.

 

[fireguy]

Konjo.... If you knew this, then you should've called it in.
jaysus, people like you are just oxygen thieving mouth breathers.

LOL ... FTW

 

[Sharky]

A deadline? What was he being shipped off to Syria and the Canadian military didn't have the equipment he needed?

 

[Messy Pants]

I really want to hear what this deadline is. ha