Ellwood Epps client service SUCKS for me!
- Thread starter HEIS
- Start date
Harrier .45
Regular
- Location
- Ontario, north of Toronto
I've been pushing for that sort of system for about 3 years now, but the management keeps arguing that it is impractical, citing an individual that might end up waiting in line for 30 minutes or more while customers ahead of them are looking at guns, when all they need is a box of ammunition.
To that I have been countering that we should have a full-time person working at the reloading counter to address just those customers.
There was some talk of installing a number system at staff meetings earlier in the year, but so far nothing has come of it. Perhaps if a few dozen customers forward the suggestion to Wes, he might revisit the issue.
Number reel is needed, girl friend went to get ammo had to go to gun counter, waited close to an hour before leaving. She does tend to be shy, butwith othet customets walking downstairs to jump in front of her is wrong, the number system would of helped her.
- Location
- Sarnia Lambton Area
I have only done one transaction with them and I was very satisfied with their service.
Bought a 4" Victory Model Smith and Wesson .38 S&W and listed as good to very good if I remember correctly. I had it shipped to me and looked good and into the safe it went. It was Dec so there is no way I am going out in -30 weather to shoot so it sat in there until I could get out to the range in April. I always try my reloads in the firearm first to make sure they chamber/feed etc. and when i went to put in the .38 S&W rounds they wouldn't chamber.
It took me a while but under the correct light you can see that the cylinder is a slight different color that the rest of the revolver and on closer inspection the serial numbers do not match. This revolver has been converted to .38 special with a fitted cylinder and hence that is why I couldn't get .38 s&W ammo to chamber.
I learnt my lesson to never trust a gun shop and to always inspect and test within 3 days of the purchase.
Called Epps and of course they were no help at all. I paid a premium for the revolver so it kind of makes me mad I got taken.
Won't deal with them again.
It took me a while but under the correct light you can see that the cylinder is a slight different color that the rest of the revolver and on closer inspection the serial numbers do not match. This revolver has been converted to .38 special with a fitted cylinder and hence that is why I couldn't get .38 s&W ammo to chamber.
I learnt my lesson to never trust a gun shop and to always inspect and test within 3 days of the purchase.
Called Epps and of course they were no help at all. I paid a premium for the revolver so it kind of makes me mad I got taken.
Won't deal with them again.
Ive had excellent service for the most part from Ellewood Epps, but I have had guns linger in the packing room unshipped for weeks, till I phoned to inquire where my gun was, but the shipped it out priority for me? The policy I hate is when a gun is listed for sale on the web site, and you phone to buy it and they say its on hold, bull crap, if the guy doesn't have the cash and I do, you know who should get it! This is the worst policy I have ever seen at any gunshop ever! Wes if you are reading this, this is a subject I have talked to many of your clients about and they whole heartedly believe the guy with the cash in hand gets the gun, not someone who isn't sure if he wants it or not. Easy way to regain some good Rep back, sincerley Dale Z in T-Bay!
Harrier .45
Regular
- Location
- Ontario, north of Toronto
As per the posting listed on our website and noted in a response I wrote above, our new policy (one that goes hand-in-hand with the new website that we will be rolling in out in short order) does not allow for holds. All sales are immediate. This was the vein of the issue with the OP. If a gun is now listed as Sold on our website, it is sold, not on hold.
The problem is, this issue is split nearly 50/50 among out buyers, as some people almost demand a hold on a firearm when they are travelling from what they determine to be a long distance (Toronto or Mississauga . . . really?) and do not want to waste the trip only to find that the firearm they were seeking has already been sold when they arrive at our store.
I'm afraid there is just no winning on this matter, and so we dropped the holds entirely.
Harrier .45
Regular
- Location
- Ontario, north of Toronto
This response will most definitely draw some unfriendly replies, but this issue must be addressed.
Ellwood Epps has a 30-day money-back return policy on all used firearms rated as being in Good condition or better. Guns listed in Fair or Poor condition are not provided with any warranty at all. These measures are clearly outlined on our website, here:
http://ellwoodepps.com/firearm_conditions.htm
This 30-day policy is more than a reasonable length of time for someone to inspect a purchase that they have made and determine whether or not it is to their standards.
You state in your own post that you had the gun for four months before you made any attempt to load ammunition into it, and that "It took me a while, but under the correct light . . ." to notice the issue you are describing here.
If it took you that long to notice there was an issue with this firearm, do you not think that a salesman bringing this firearm into inventory during a busy day, with multiple guns crossing the counter to be sold or simply handled, with dozens (dare I say hundreds?) of customers at the counter throughout an entire shift, might just as easily have overlooked those discrepancies the way you did when you first received your order?
We hear this type of complaint quite often, both at our store and on message boards such as this. These complaints are not isolated to Ellwood Epps, but seem to be aimed at just about every single gun shop in existence at one time or another, depending upon which shop is being bashed at that particular moment. The complaint always seems to center around a customer's purchase of an item, and the revelation that there is some issue with that purchase, but only after several months have passed between the date of purchase and their first inspection of the item in question. Of course at that point it is invariably the fault of the store from which the firearm was purchased that the sale in question was not to the customer's satisfaction.
Again, we strongly believe that 30 days is more than enough time to inspect a firearm -- even if you don't shoot it in that time frame -- and determine if there are any visible defects or other questionable elements to that purchase. Whether or not you actually shoot the gun in question, we have always advised our buyers that we can make adjustments to an order, or refund a purchase on a used gun during that 30-day period. But you must accept at least some of the responsibility for this problem when you did not make the effort to ensure that the purchase you had made was to your satisfaction within that reasonable time frame.
There was no malicious intent as part of this sale to "take" you, nor to intentionally sell an item that was not as it was advertised. Unfortunately, mistakes do happen, and as you noted, it took some time for you to notice this particular mistake yourself, even when you had the firearm in your possession for several months, as you claim, and all that time to inspect it at your leisure.
Of course there will be responses following this post to the effect of "Ellwood Epps should do the right thing and refund the buyer's money for this purchase." Certainly there will. We would expect nothing less, would we? But at what point does the ownership of the issue shift to that of the customer? Should we take back firearms that were sold four months ago when the buyer made no effort in that time to inspect their purchase? What about six months? What about a year? Why not ten years? What is the reasonable time in the eyes of customers in general to accept a firearm as a return if it does not live up to the buyer's expectations, but sat uninspected and unconsidered until the issue came to light?
It would be great if some other dealers joined this (no doubt soon to be lively!) discussion and weighed in on their own return policies for used guns, and situations such as this one.
Still, as seems to be the norm these days, 100% of the error must fall upon the evil retailer's shoulders, otherwise these boards would be strangely empty when it comes to complaints, would they not?
My beobour got burned once, said he will never go back, brought a shot gun in the winter, went to shot it in the spring, fell aprat, as the forend was from another gun and would not pump right and a couple other prblem,s then he got told that the policy is yuou have a certin amount of time to return it etc, so he took it to a gunsmith to get it working, but in fact he willo never shoot it at all now, so much for the gunsmith at epps who said it works fine etc
Harrier .45: Always bought firearms for use, hunting or target practice and 4 years ago decided to start a collection for my son.
As I said "I learnt my lesson to never trust a gun shop and to always inspect and test within 3 days of the purchase" .
I have also learnt that when you buy a firearm for a collection that upon inspecting it you know where all the serial numbers are, correct barrel length, what markings should be where etc. and never take anyone else's word until you inspect it yourself. I now inspect it from stem to stern and put it in the safe. The next day I do it again to insure that have not missed something. On the said revolver that I bought from Epp's I looked at it for about 2 minutes and put it in the safe and never looked at it again for nearly 4 month's.
It taught me a valuable lesson that has since saved my bacon on two other occasions where competent gun store sales people/gunsmith's have tried to (or mistakenly didn't know) pedal an "all original firearm in excellent condition" that turned out to be incorrect.
So in retrospect I need to say thank you for the valuable lesson.
As I said "I learnt my lesson to never trust a gun shop and to always inspect and test within 3 days of the purchase" .
I have also learnt that when you buy a firearm for a collection that upon inspecting it you know where all the serial numbers are, correct barrel length, what markings should be where etc. and never take anyone else's word until you inspect it yourself. I now inspect it from stem to stern and put it in the safe. The next day I do it again to insure that have not missed something. On the said revolver that I bought from Epp's I looked at it for about 2 minutes and put it in the safe and never looked at it again for nearly 4 month's.
It taught me a valuable lesson that has since saved my bacon on two other occasions where competent gun store sales people/gunsmith's have tried to (or mistakenly didn't know) pedal an "all original firearm in excellent condition" that turned out to be incorrect.
So in retrospect I need to say thank you for the valuable lesson.
Baby jesus cries every time you misspell.
http://www.wikihow.com/Use-There,-Their-and-They're
canadaman30
CGN Ultra frequent flyer
- Location
- Far from the City
Purchased a gun awhile back, sent me wrong gun. Expected me to pay shipping to return gun along with original shipping. Instead drove over 1hr to store for proper gun, refused to return original shipping cost of wrong gun, no opology what so ever. To top it off took gun(new) to range for first time, gun was faulty, contacted store, wanted nothing to do with it. Told me to go through warranty service. Hows that for great customer service. I don't go back to a buisiness that's screwed me over and give them more money. Bad service in the first place means customers won't return...figure it out.
