However some retailers charge a surplus if you are paying by credit card.
Epps is not EMT friendly
- Thread starter 3screwsloose
- Start date
However some retailers charge a surplus if you are paying by credit card.
We had no emt a few year back and nobody complained paying by cc.
Stop complaining for nothing. There is absolutely no obligation for any merchant to offer emt.
It’s not to your liking..move on.
Any fees a merchant occurs is passed along to clients..thats the only way to stay in business.
Bunch of cry babies..
Stop complaining for nothing. There is absolutely no obligation for any merchant to offer emt.
It’s not to your liking..move on.
Any fees a merchant occurs is passed along to clients..thats the only way to stay in business.
Bunch of cry babies..
$1100 is a small order in my opinion.
In the future if an order is getting sorted and you've got through on the phone ask them to pull the item from stock while it gets worked out.
I've had my issues with Epps but overall they are good.
In the future if an order is getting sorted and you've got through on the phone ask them to pull the item from stock while it gets worked out.
I've had my issues with Epps but overall they are good.
OP. Thank you.
I appreciate you letting me know about the policy change.
I agree with your analogy items in your electronic cart should be treated like items in your physical cart. There are many ways to systematically manage people leaving items in a cart and walking away.
Basic rule of business - take care of your customers or someone else will.
Some retailers actually give a discount for paying via EMT.
I appreciate you letting me know about the policy change.
I agree with your analogy items in your electronic cart should be treated like items in your physical cart. There are many ways to systematically manage people leaving items in a cart and walking away.
Basic rule of business - take care of your customers or someone else will.
Some retailers actually give a discount for paying via EMT.
Just FYI...
Returning an unsatisfactory item is ALWAYS an option if you pay with VISA, regardless of what the store policy is.
Their agreement with VISA stipulates that in writing.
I personally purchased a approx $2K firearm from a site sponsor and it arrived unsatisfactory. Not use able..
We spoke, at first they said warranty centre, I said "VISA?" they said "we will send you a shipping label and refund you when it arrives" and they did.
And I didn't post anything on CGN because there was no need to.
CC is simple. In fact could not be simpler. For me anyway. YMMV
Personally I think what started this is more about :
a) not wanting the wife to know I bought something else on VISA....and
b) I'm upset someone else bought what I wanted... and now its gone..
I could be wrong.
That is typically a violation of the credit card processors' terms of service... Not saying nobody does it, but they're certainly not supposed to...
There are lots of reasons to want to use EMT. Maxed out card. Not having a card at all. Not wanting to tip off your wife to the purchase. I'm sure others can think of more...
Considering that item wouldn't have been gone if the guy on the phone originally said "Sorry, we don't do EMT anymore", rather than directing him to the webstore, I would be upset too. Its not the OP's fault that the staff is ignorant of their policy regarding EMT.
agreed. done.
how about a thread title: Epps doesn't take EMT anymore... simple.
I have had gun stores do me solids before when I ask politely... if I were to ##### about every little quark in the business I doubt any would be willing to pull strings for me in thr future.
little tip on bridge burning I learned over the years.
You aren't out any money either that is good. If you absolutely need to keep buying things on credit then maybe get a second card the wife doesn't know about. Thats what I do
how about a thread title: Epps doesn't take EMT anymore... simple.
I have had gun stores do me solids before when I ask politely... if I were to ##### about every little quark in the business I doubt any would be willing to pull strings for me in thr future.
little tip on bridge burning I learned over the years.
You aren't out any money either that is good. If you absolutely need to keep buying things on credit then maybe get a second card the wife doesn't know about. Thats what I do
That's is own bucket of worms. Do dealers need anything special to use that kind of card at? I had one of the early ones from CIBC like 10 years ago and it was limited in where I could use it, but obviously a lot can change since then...
browninggold
CGN Regular
- Location
- Essex County, Ontario
Epps raised the prices of Browning shotguns, some by hundreds of dollars even though they were sitting on the shelves since last year so I'm sure the small EMT charges aren't putting them out of business.
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Employees make mistakes....employees are people too...
All those who have never made a mistake please take 1 step forward...
Yes employees make mistakes. We are all human.
Last summer I ordered a Glock 17 Gen 2 from Epps, waited for the paperwork and delivery, and received a Glock 17 Gen 3 with a different serial number. Pretty much the worst screw up you can have in the firearms retail game. I called the store and it got returned and the right one reissued with an extra mag for my trouble as I had covered the shipping costs back. All good. I’m reasonable, they were reasonable, no owner involved. Good customer service.
This time it was different. Customer service fell flat. I wouldn’t have posted this if Wes hadn’t suggested I post it here. That shows in my opinion he doesn’t care. So whether you call me a “whiner” or “cry baby” (from the guy from Quebec LOL) I got the message across with over 1000 views.
Lots of great other retailers on here. Many with better attitudes towards customer service and many with much more reasonable shipping rates. I’ll let my wallet and my friends’ wallets speak for themselves.
Last summer I ordered a Glock 17 Gen 2 from Epps, waited for the paperwork and delivery, and received a Glock 17 Gen 3 with a different serial number. Pretty much the worst screw up you can have in the firearms retail game. I called the store and it got returned and the right one reissued with an extra mag for my trouble as I had covered the shipping costs back. All good. I’m reasonable, they were reasonable, no owner involved. Good customer service.
This time it was different. Customer service fell flat. I wouldn’t have posted this if Wes hadn’t suggested I post it here. That shows in my opinion he doesn’t care. So whether you call me a “whiner” or “cry baby” (from the guy from Quebec LOL) I got the message across with over 1000 views.
Lots of great other retailers on here. Many with better attitudes towards customer service and many with much more reasonable shipping rates. I’ll let my wallet and my friends’ wallets speak for themselves.
RobCleveland
New member
- Location
- Southwestern Ontario
"Just FYI...
Returning an unsatisfactory item is ALWAYS an option if you pay with VISA, regardless of what the store policy is.
Their agreement with VISA stipulates that in writing."
Just spent 5 minutes reading all the comments on this post. Best advice here came from BigBubba in my opinion. Use credit card with its "item must be satisfactory or refund will be issued" policy. Then wait for delivery and statement. Pay credit card using EMT if item undamaged. Simple. I agree that EPPs as a business can accept payment any way they choose to but if EMT is no longer an option then it should be clearly stated during checkout process. EMTs generally have a small charge (1.25 at TD) and should be cheaper for a business to use the credit cards but EPPs management must have their reasons for not accepting them.
Returning an unsatisfactory item is ALWAYS an option if you pay with VISA, regardless of what the store policy is.
Their agreement with VISA stipulates that in writing."
Just spent 5 minutes reading all the comments on this post. Best advice here came from BigBubba in my opinion. Use credit card with its "item must be satisfactory or refund will be issued" policy. Then wait for delivery and statement. Pay credit card using EMT if item undamaged. Simple. I agree that EPPs as a business can accept payment any way they choose to but if EMT is no longer an option then it should be clearly stated during checkout process. EMTs generally have a small charge (1.25 at TD) and should be cheaper for a business to use the credit cards but EPPs management must have their reasons for not accepting them.
Absolutely employees make mistakes. Its how the business deals with those mistakes that matters. I wouldn't be happy with the way the business handled all this, YMMV.
I agree. How the business handles it is important.
And I will add, (and to be clear, I am in no way referring to the OP or to the business in question here) there are 3 sides to every story:
1) customers side,
2) business side,
3) facts...and lots of times they are not the same.
I deal with customers daily.
Some are very polite, and a pleasure to deal with.
Some are very aggressive, rude, abusive, you name it.
Sometimes the customers initial interaction influences how the issues get resolved/handled.
Sometimes there is nothing that can be done, and person is unhappy (ex - sold the last item, don't have any more to sell)
Sometimes there is lots that can be done (and is done) and person is still unhappy.
Every interaction is unique. There is no "one size fits all" solution.
Sometimes a business will do everything they can to try to keep your business.
Sometimes the customer is so high maintenance that the business doesn't care if they lose that customers business.
Everyone should work 6 months of retail. It will make you a better shopper.
EDIT - and sometimes, I should add, the employee is having a very bad day, for the same reasons we all have bad days, and unfortunately it resulted in a poor customer transaction/experience. It happens.
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Also, according to your account the owner specifically told you to do this. If true this is probably the most legit feedback post on GCN I've seen.
I bought a new rifle via emt from ellwood not to long ago. I pay via emt often and prefer it, that's just my preference. The rough part is the one item getting scooped up while your dealing with the payment dilemma, thats just unlucky. Sounds like the owner isn't keeping the staff up to date with policy changes, very unprofessional.
You hit the nail on the head right there. Like I said in my original post, “I don’t complain often.” Perhaps owner Wes has become desensitized by negative Epps stories in the past. Just buy his guns……with a credit card LOL!
Wow! Over 2000 views on this post now.
