Just a heads up for everyone... DHL is flipping useless. First they beat the crap out of this package so the hand guard breaks...I call the day of, litteraly as soon as I opened the package, to report the damage, they say that before I can file a claim someone from DHL has to call to schedual an inspection and to expect a call in the next day or so.
A week later I still haven't recieved a call back so I phone DHL they say that I need to talk to the office in BC that deals with claims, they tell me that a message has been sent to my local DHL office and to expect a call. The next day a message is left on my answering machine at home (I left them my cell number too but they never tried it) the lady that left the message says I need to call her back to confrim the waybill number before they can schedual an inspection. Not a problem however she fails to leave a number to call her back.
I phone DHL back and they tell me that the call was from the local office so I can't give them the information I need to talk to the lady who called. I tell them she did not leave a number and ask if I can have the local office's number. They tell me they can not release the number that they have as it is not a public line, the best they can do is send the office another message to call me back. Once again I leave my home number and cell number to call me.... you think that has happend yet?
I'm just venting, but I just wanted to make everyone aware I would think twice about shipping with DHL. It is bad enought the package was smashed in and the irriplacable handgaurd shattered the way it was but now their customer service in resolving the issue is even worse.