Not a big fan of FOC, been there twice and both times a item that was listed as in stock was sold out. The staff didn't seem to care about any questions I had and weren't overly friendly, so now I just take my business to Tenda if I'm not buying online.
Firearms Outlet Canada
- Thread starter Pathfinder2017
- Start date
That sounds like a complement. 'Friendly' is good; 'overly friendly' is not.
Placed my first order with them and emailed them on some issues. Morgan answered all my emails and resolved my issues the same day. My order was shipped the next day, very fast turn around. Very pleased with the condition of my purchase, as advertised. Will do business with them again.
Very positive and patient with us noobs. I’ve been there twice, both times they were great with helping me find what I needed.
They also Let me drool over almost every pistol.
If the 401 wasn’t such a parking lot, I’d be there a lot more often
This seems to be my experience as well. I've been there a bunch of times and each time they let me handle anything I'm interested in. They've been talkative with me when I approached the sales counter with questions. They've also let me saunter around the shop unhindered when I didn't feel like talking to anyone.
Bought from them in their store in person with nothing but positive experiences. Just recently made an online purchase then called a few days later to ask a couple of questions and again they were great. I will continue to buy from them without hesitation.
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I called Firearms Outlet today on the 905 number they posted. The guy answered with a simple “hello”, in very poor English and kids squealing in the background, I thought I had the wrong number. When I asked if this was the firearms outlet he said “yeah”. I’m now thinking this is a scam, I asked a few questions about buying a handgun and had a difficult time understanding what he said. That was enough for me, I’m out, no matter how cheap the gun was!!
Maritimer67
Member
- Location
- SW Ontario
Went once, had fine experience and they were busy that day as well. Luck of the draw maybe, like anything else...
- Location
- West Quebec
^^^^ Just move on
- Location
- West Quebec
Maybe they don't monitor it on a regular basis
Chris Caron
Member
- Location
- Sudbury, Ontario
I have made several purchases from FOC, including firearms, both in-store and on-line.
The prices are good and the shipping is fast. I found the employees to be helpful and knowledgeable. Morgan has provided very good customer service.
I like that they are a Dillon dealer and that they specialize in products that appeal to the action-shooter.
One of my favorite stores along with "Shooter's Den" and the Rammako's firearms counter in Sudbury.
The prices are good and the shipping is fast. I found the employees to be helpful and knowledgeable. Morgan has provided very good customer service.
I like that they are a Dillon dealer and that they specialize in products that appeal to the action-shooter.
One of my favorite stores along with "Shooter's Den" and the Rammako's firearms counter in Sudbury.
Hi Folks
We do monitor the forum and choose to let users post their personal opinions both positive and negative.
I thank everyone for the kind words and those who have had a negative experience we apologize as a team for not meeting the customer service standards we strive to achieve.
I invite everyone who is in the GTA to come and check out our new retail store.
FOC TEAM
We do monitor the forum and choose to let users post their personal opinions both positive and negative.
I thank everyone for the kind words and those who have had a negative experience we apologize as a team for not meeting the customer service standards we strive to achieve.
I invite everyone who is in the GTA to come and check out our new retail store.
FOC TEAM
I concur that was good on them. I will point out however, if a counter person is having a bad day, or not feeling well, or lost on Bitcoin it should not be portrayed to customers or prospective customers. I agree that customers can be a PIA but as the old saying goes "who told two friends, who told two friends" In retail word of mouth can be your biggest friend or worst enemy.
