FOC creditcard fraud?

[Painkillers]

It's their responsibility to immediately stop the source of the leak, and then figure out or hire somebody to figure out how it happens and fix it, not the credit card company. Again the issue is not the breach itself, it's how they handled it.

They were made aware of it by Visa after about a week. They should have immediately stopped taking credit card payments and notified their customers. They didn't stop doing that for months afterwards and tried to take advantage of the panic buying. They only apologized after they were called out on it, and basically admitted that they acted unethically.

Breaches happen, and get fixed. It's the reality nowadays. But their reaction to it and in the aftermath of it getting exposed is completely opposite of what a business should do.

...and to add insult to injury, they haven't made any comments since. They are praying the memory of this dies on the vine.

 

[.30/06 FTW]

First they would have to find the source, if it's an employee, credit card fraud puts a guy in the can.

Seeing as they were informed by Visa after about a week, it would have been simple to just turn off credit card payments until they figured that all out.

 

[Johnyy]

...and to add insult to injury, they haven't made any comments since. They are praying the memory of this dies on the vine.

Ok, Are they? If they gave a sh*t, or cared, then why did they leave the thread open/going. {Shameless Self Promotion?} Have they even addressed or given any explanation to as Why this fraud kept or keeps happening?

 

[padawan]

Ok, Are they? If they gave a sh*t, or cared, then why did they leave the thread open/going. {Shameless Self Promotion?} Have they even addressed or given any explanation to as Why this fraud kept or keeps happening?

Because if they decided to close a thread about Fraud affecting hundreds/thousands of members, they might as well just sell one more Hot Dog and close it up.

 

[Super Mario]

Does anyone know of this was online only or the entire system ? in store purchases made with a credit card for example.

 

[cigarbufff]

Mine was online and it occurred twice! What a joke this store is. Friggin Disaster

 

[Wallenstein]

Because if they decided to close a thread about Fraud affecting hundreds/thousands of members, they might as well just sell one more Hot Dog and close it up.

Didn't they say that they don't care about this thread ?

 

[Highway Star]

I never ordered from FOC, and after reading this thread, I wouldn't trust giving my personal info to them online.

Late last week Indigo books had a similar problem, and immediately closed all electronic transactions, and informed their customers, and said cash only until the problem is fixed.

FOC this is how you handle the situation.
https://www.cbc.ca/news/business/indigo-cybersecurity-1.6742230

 

[padawan]

Didn't they say that they don't care about this thread ?

Yes, to a Member from here, asking about it in store.

 

[.30/06 FTW]

Yes, to a Member from here, asking about it in store.

That’s part of the problem too. They obviously don’t care about their customers.

 

[padawan]

That’s part of the problem too. They obviously don’t care about their customers.

No they don't.

Get as much as fast as possible. Screw letting anyone know there is an issue.

I hope it was worth it FOC......

 

[cmsl333]

Visit Chapters Indigo website. Shows you how others deal with web breaches in a public manner. Take the site offline and replace it will a message they're working on the issue to protect the very customers that keep them in business. It's simple respect. If you don't respect your customers you'll lose them. Boycott ON!

 

[TheGamerXxX]

Kinda crappy to see the longest going post about FRAUD, and I was unable to find any interaction from FOC or how theyre fixing it.

I guess people (including myself) will spend their money elsewhere.

Has anybody gotten any response from them? (Even if it was over the phone?)

 

[Painkillers]

Kinda crappy to see the longest going post about FRAUD, and I was unable to find any interaction from FOC or how theyre fixing it.

I guess people (including myself) will spend their money elsewhere.

Has anybody gotten any response from them? (Even if it was over the phone?)

Nope. I believe they responded once in this thread with a statement that deflected any onus or responsibility on their part...then crickets. Made me feel like an inside, organized crime, type of operation. I won't be buying from them ever again.

 

[epd]

Is this still an ongoing thing? I was just about to make a significant purchase at FOC, and came here looking for potential discount codes ...

 

[Painkillers]

Why don't you tell us?

 

[epd]

Bought elsewhere, thanks!

 

[Ruinerofallfun]

I just made an account so I could finally comment on this thread.

I was the one who made the first post on Reddit that snowballed into this thread and I can't believe it's still going. When I posted on Reddit I thought I was just being paranoid and people were going to pass it off as nothing, but when the comments started pouring in I was like, holy ####, this wasn't just one or two instances.

What a mess.

Same lmao... same.

Figured FOC must not have realize they were compromised and how bad it was getting. Figured they would investigate, get it fixed and notify the community like all businesses do...

Turns out they knew already. They stay/stayed quiet. And here we are months and 58 pages later.

 

[421SuperDuty]

Yikes...

 

[Painkillers]

Same lmao... same.

Figured FOC must not have realize they were compromised and how bad it was getting. Figured they would investigate, get it fixed and notify the community like all businesses do...

Turns out they knew already. They stay/stayed quiet. And here we are months and 58 pages later.

Bosses son skimming cards? Chinese Triad running a racket?