Hi North Sylva,
Expect a call from me tomorrow.
I just got back from the range, the first opportunity I've had to go in MONTHS. Somewhat infuriatingly my PPS-50 STILL doesn't work. This is after 2 SEPARATE WARRANTY RETURNS.
I get that you don't like me because I'm not happy to let you sit around repairing my gun with no updates for 4 months (the first time I sent it in), you made this eminently clear when you included a "Let's keep the gun longer than we have to because we don't like him, 'Karma's a #####' message" with the second return (perhaps learn how to delete internal memos from customer forms), frankly I don't care. All I asked then is all I ask now, that you complete your contractual duties as the warranty centre and fix the gun.
To remind you guys:
The first time: Light strikes
The second time: Broken firing pin
Now: Light strikes AGAIN. Not just one or two, but EVERY SINGLE ROUND.
I get the game you play, it isn't that difficult to: Do a bad job and hope the person doesn't get to try out their gun again until their warranty period is over. I understand this keeps your margins nice and high because you have less cost (what with not actually repairing things).
In case I'm not being clear -- My next step is to bring a claim based around third party rights (ask your legal team what this means). If that doesn't work then I will find a different avenue, be it product liability, assumption of liability, or even malicious falsehood (let us remember your last letter to me, "Karma's a #####"), where there is a will and a willfully negligent party, there is a way.
I'm done with the games, hopefully we can have a productive discussion tomorrow leading to an actual repair, if not then it will be my pleasure to effect personal service upon you ASAP.
p.s. I wonder what the Star would have to say about a major Toronto gun distributor doing shoddy & potentially dangerous repair work. I'm very aware I'm not the only one who has had issues with you, and I am happy enough to seek the others out.
Expect a call from me tomorrow.
I just got back from the range, the first opportunity I've had to go in MONTHS. Somewhat infuriatingly my PPS-50 STILL doesn't work. This is after 2 SEPARATE WARRANTY RETURNS.
I get that you don't like me because I'm not happy to let you sit around repairing my gun with no updates for 4 months (the first time I sent it in), you made this eminently clear when you included a "Let's keep the gun longer than we have to because we don't like him, 'Karma's a #####' message" with the second return (perhaps learn how to delete internal memos from customer forms), frankly I don't care. All I asked then is all I ask now, that you complete your contractual duties as the warranty centre and fix the gun.
To remind you guys:
The first time: Light strikes
The second time: Broken firing pin
Now: Light strikes AGAIN. Not just one or two, but EVERY SINGLE ROUND.
I get the game you play, it isn't that difficult to: Do a bad job and hope the person doesn't get to try out their gun again until their warranty period is over. I understand this keeps your margins nice and high because you have less cost (what with not actually repairing things).
In case I'm not being clear -- My next step is to bring a claim based around third party rights (ask your legal team what this means). If that doesn't work then I will find a different avenue, be it product liability, assumption of liability, or even malicious falsehood (let us remember your last letter to me, "Karma's a #####"), where there is a will and a willfully negligent party, there is a way.
I'm done with the games, hopefully we can have a productive discussion tomorrow leading to an actual repair, if not then it will be my pleasure to effect personal service upon you ASAP.
p.s. I wonder what the Star would have to say about a major Toronto gun distributor doing shoddy & potentially dangerous repair work. I'm very aware I'm not the only one who has had issues with you, and I am happy enough to seek the others out.
