For all those Marstar haters!

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Dexter Morgan said:
The problem is two-fold.

1. They leave sold out items on their website indefinitely. Maybe even forever.
Some of the supplier factories have closed many years ago, yet the products remain on the Marstar website.

2. They get angry when someone asks them if/when the item will be back in stock.

"Don't ask stupid questions. Those guns aren't even made anymore.
The factory burned to the ground five years ago."

This has been a typical response to someone asking about a product which is displayed prominently on the Marstar website.
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Very well said.
 
Dexter Morgan said:
1. They leave sold out items on their website indefinitely. Maybe even forever.
Some of the supplier factories have closed many years ago, yet the products remain on the Marstar website.
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They do have a button on each and every page that says "Only Show In Stock Items" so you can remove what is Out of Stock
 
They do have a button on each and every page that says "Only Show In Stock Items" so you can remove what is Out of Stock
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I guess some people don't want solutions, they just want to ##### about stuff
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How is that a solution to advertising things that you won't EVER have in stock again, and getting rude with customers who ask when they can buy one?
 
All this talk about Marstar, now I have to go check out their website. I haven't been there in quite a while, but I always find something that interests me.
 
I don't get what the OP is going on about. They shipped an item he ordered 48 hours after he placed the order....not terrible service but certainly nothing to get excited about.
 
In the past I have ordered 4 guns from them. 3 went back as defective and/or damaged. The only "new" gun that I kept had clearly been pre owned by someone who filed out the magwell. I worked well and I was tired of returning guns to them, so I kept it, and still use it to this day. Every return they took back without any BS, just like their policy states, and when I asked they also refunded my return shipping costs. My only complaint would be that they clearly just kept shipping junk out hoping that someone would keep it. This wasted my time and caused a lot of disappointment. I would also agree that the website sucks and doesn't encourage shopping when everything is "out of stock". In the end, if you buy something from them that doesn't work out, they will take it back, unlike a lot of other sponsors
 
sailor723 said:
I don't get what the OP is going on about. They shipped an item he ordered 48 hours after he placed the order....not terrible service but certainly nothing to get excited about.
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My thoughts exactly. It was a restricted gun, so it had to be registered in his name before shipping anyway.
 
They are generally quite good. I recently used their printable order form to order a pistol. The order was never processed. It was a sign I didn't need it I suppose. No matter, I'll still order things that catch my eye.
 
twoguntim said:
In the past I have ordered 4 guns from them. 3 went back as defective and/or damaged. The only "new" gun that I kept had clearly been pre owned by someone who filed out the magwell. I worked well and I was tired of returning guns to them, so I kept it, and still use it to this day. Every return they took back without any BS, just like their policy states, and when I asked they also refunded my return shipping costs. My only complaint would be that they clearly just kept shipping junk out hoping that someone would keep it. This wasted my time and caused a lot of disappointment. I would also agree that the website sucks and doesn't encourage shopping when everything is "out of stock". In the end, if you buy something from them that doesn't work out, they will take it back, unlike a lot of other sponsors
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May I have some background so we can review this cae....?
John
 
Deckard said:
They are generally quite good. I recently used their printable order form to order a pistol. The order was never processed. It was a sign I didn't need it I suppose. No matter, I'll still order things that catch my eye.
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Good day, why would you use the printable for ?? You obviously have internet ?? That for is meant for folks who have poor internet....
How did you send it ?? To whom ??
May I have the details so we can research your claim....
John
 
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