Frontier Firearms = Great Service
- Thread starter Potshot21
- Start date
There are some people with no brains think $1 can buy everything. or be expected to get whatever they want cause they found a cheap knock off's on e-bay or no name store for 50% less. if you say stuff about business good or bad, please explain in details like what happend or who said what. saying just " they suck" dont mean nothin.
FrontierFirearms won this round!! ding ding!!! lol
but hey FF let me know if u have 30-378 Weatherby mag Brass in stock n $$. that will be super!
FrontierFirearms won this round!! ding ding!!! lol
but hey FF let me know if u have 30-378 Weatherby mag Brass in stock n $$. that will be super!
Big_red_truck
CGN frequent flyer
- Location
- Labrador , the big land
I've never bought anything from them yet but I wish I would have. Frontier comes highly recommended from a friend of mine. I'm in the market for a CZ858 , you can
guaran-damn-tee that i'll be buying from you guys.
cheers
guaran-damn-tee that i'll be buying from you guys.
cheers
Purchased my first long rifle from them and couldn't have been happier with how it went. I will shortly be ordering my first pistol from them as well not only because they are great to deal with but because they have by far the cheapest price for it around. Just waiting for that darn tax return to put in the order.
First purchase from Frontier. Flawless and absolutely painless. Great to deal with, talk with and purchase from. Will definitely buy from again.
PS: Bought ammunition, 7.62 X 39, 1440 rounds Non-corrosive for 389.95 and 9$ shipping!!! cannot beat that price!!
Thanks Frontier!!
PS: Bought ammunition, 7.62 X 39, 1440 rounds Non-corrosive for 389.95 and 9$ shipping!!! cannot beat that price!!
Thanks Frontier!!
To be honest, I looked at the terms on their website (which may or may not have change since the complainant made his/her purchase) and I'm not overly impressed. I am glad that they post them. Its an attempt at educating the consumer and good for them for doing it. The terms are not as onerous as others, but I wouldn't accept them.
The fees are percentages and overlap. If the idea is to recoup some of the lost manhours handling returns, that's fair. It doesn't cost more to process the return on a $2000 shotgun than it does to process the return of a $150 commie milsurp rifle. The indecisive jerk who buys the former loses $410+shipping, while the indecisive jerk who buys the latter loses $40+shipping. Doesn't seem fair.
Assuming employees make between $10-20/hour, it does not take 30-60 minutes to process a transfer with the CFO. It also doesn't cost more to process the transfer BEFORE the item is shipped ($15 transfer fee on cancellations, but $10 on returns).
Do exchanges require the transfer fee? Not clear.
They disclaim delays in shipping. Horse pucks! If I pay for 2nd day shipping, or 5 day shipping and UPS misses that deadline, the shipper gets a refund. They should pass that refund on to me.
Many of the terms are to the benefit of FF. Nowhere does it say that they will stand behind a defective/out of spec item. I like it when a retailer says point blank, "If an item is found to be defective or not as described on arrival, it will be exchanged or refunded immediately without additional fees." I want to know that if my rifle has a cracked stock, the bolt's rusted shut and the crown looks like it was chewed on, they'll make it right without asking me to deal with warranty service. Judging by what people say about FF, would they do it? Maybe. Do I want them to SAY that's what they'll do? You betcha.
I get that the retailer doesn't want to give people test drives with the product, and doesn't want to employ twice as many staff to deal with shipping, receiving, order tracking, etc. but its a cost of doing business. Talking to your customers BEFORE the sale is what help prevent those issues, not onerous fees and penalties after the fact.
P
The fees are percentages and overlap. If the idea is to recoup some of the lost manhours handling returns, that's fair. It doesn't cost more to process the return on a $2000 shotgun than it does to process the return of a $150 commie milsurp rifle. The indecisive jerk who buys the former loses $410+shipping, while the indecisive jerk who buys the latter loses $40+shipping. Doesn't seem fair.
Assuming employees make between $10-20/hour, it does not take 30-60 minutes to process a transfer with the CFO. It also doesn't cost more to process the transfer BEFORE the item is shipped ($15 transfer fee on cancellations, but $10 on returns).
Do exchanges require the transfer fee? Not clear.
They disclaim delays in shipping. Horse pucks! If I pay for 2nd day shipping, or 5 day shipping and UPS misses that deadline, the shipper gets a refund. They should pass that refund on to me.
Many of the terms are to the benefit of FF. Nowhere does it say that they will stand behind a defective/out of spec item. I like it when a retailer says point blank, "If an item is found to be defective or not as described on arrival, it will be exchanged or refunded immediately without additional fees." I want to know that if my rifle has a cracked stock, the bolt's rusted shut and the crown looks like it was chewed on, they'll make it right without asking me to deal with warranty service. Judging by what people say about FF, would they do it? Maybe. Do I want them to SAY that's what they'll do? You betcha.
I get that the retailer doesn't want to give people test drives with the product, and doesn't want to employ twice as many staff to deal with shipping, receiving, order tracking, etc. but its a cost of doing business. Talking to your customers BEFORE the sale is what help prevent those issues, not onerous fees and penalties after the fact.
P
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Just got back into shooting.
Frontier was the first place I looked into for buying online after reading the good reviews.
Just got my new Remington 700 5R in .308 with Bushnell 2.5-16x42 Tactical, Leupold Mk4 base, Leupold rings and a Caldwell pivot bipod. I'm not leaving a great review but instead a FABULOUS REVIEW. Chris and Marlin were great, shipping was super fast, gun and accessories were more than what I expected. I'll be back to Frontier for sure in the near future.
Fantastic work Frontier!!!!!!!!
Frontier was the first place I looked into for buying online after reading the good reviews.
Just got my new Remington 700 5R in .308 with Bushnell 2.5-16x42 Tactical, Leupold Mk4 base, Leupold rings and a Caldwell pivot bipod. I'm not leaving a great review but instead a FABULOUS REVIEW. Chris and Marlin were great, shipping was super fast, gun and accessories were more than what I expected. I'll be back to Frontier for sure in the near future.
Fantastic work Frontier!!!!!!!!
- Location
- Prince Albert, Saskatchewan
Sorry we currently do not have any right now.
And Pubb it looks like you are getting a little wound up over senarios.
For one we do not stock a $2000.00 shotgun and secondly when we have had a return of large ticket items we have never yet charged the full amount to restock as stated on the website. If we were to give a complete break down of what we would charge on every item that could possibly be returned, we would have to publish a manual.
Does it cost much to do a return, no not alot, infact we could do it for free and just raise prices for everyone else who buys a product to keep to cover the cost of those who do impulse buys. But that is not going to happen. And its not just the time eaither, running a credit card purchase through and then refunding it 2 weeks later costs 2.5% each time.
If you mean that the extra you would pay for special delivery is refunded? Then yes when we get a refund for the extra charge from the shipper refunded we pass it back to the buyer. This term is intended for the people who would want to make the delivery time a condition of the sale. Since we are not Canada post and have no control over what they do, we cannot guarentee delivery times. If there is a problem with the delivery, we will intervene in what ever way possible to resolve it. We get about 1-2% of our orders delivered late and about 20% actually get delivered before the expected date.
So you are sugjesting that a buisness doubles staff in shipping to deal with people who are impulsive buyer and just accept it as a cost of doing buisness? How do the rest of the people here feel about higher costs of product so they can pay for those who make an impulse buy?
I can only go by what's on the website. If you say you charge less than 20% restocking, that's great but its what is posted.
Personally, my biggest gripe is that nowhere does it say you will stand behind the product. Granted, your customers say nice things about you (which is big), but I want to see YOU say something like "satisfaction guaranteed". Or, "your order will be right or return it at no cost".
Basically, I want to know that if I have a truly defective (the rifle has a crack in the stock, or a poorly cut crown, or misfeeds consistently with several types of ammo out of the box, etc.) or mislabeled gun (e.g. I ordered a wood stock but the gun shipped with synthetic) that you will make it right without cost to me. Too many stores say, "sorry that's a warranty issue" (in spite of provincial law).
Make it simple: exchanges, but no returns for buyer's remorse.
P
Personally, my biggest gripe is that nowhere does it say you will stand behind the product. Granted, your customers say nice things about you (which is big), but I want to see YOU say something like "satisfaction guaranteed". Or, "your order will be right or return it at no cost".
Basically, I want to know that if I have a truly defective (the rifle has a crack in the stock, or a poorly cut crown, or misfeeds consistently with several types of ammo out of the box, etc.) or mislabeled gun (e.g. I ordered a wood stock but the gun shipped with synthetic) that you will make it right without cost to me. Too many stores say, "sorry that's a warranty issue" (in spite of provincial law).
Make it simple: exchanges, but no returns for buyer's remorse.
P
Had a sporting goods business for years and was very successful until an employee stole a bunch and I sold it to one of the big boys in Western Canada. We always TRIED to make things right but there are customers who would buy and return buy and return. It gets tedious to say the least. We implemented a restocking fee that we waived for 95% of the people but we had it in our policy just for the few who were problems. Firearms were the worst because, in most cases, a gun returned is a used gun. The manufacturer certainly doesn't take the loss so the warranty depot was necessary for the few that were defective. Other issues were sent to the product reps who get commissions to look after the products.
However most people view optics so the box doesn't necessarily need to be sealed. It can be returned and sold as new unless there are scratches form the rings etc.
Big companies like Cabelas, WS, LaBaron ,in most cases, get the best prices due to the volumes they purchase from the factory . They get the volume discounts and pay up front to maximize the return. Most small dealers buy from a distributor who has terms in the spring to pay in the fall on many items. You need to pay for this and it is by not getting the full discounts. The distributor is getting the same price as the big boys and he wants his percentage to keep the doors open, so, for the dealer to match the big boys price is not always that easy. It just means the big boys make more profit on the same sized sale. The smaller guys are already making less than the major players and need time to grow. How can they match when often their cost is often 10-20% higher. This % allows the big fellas to offer the satisfaction guarantee because they already know that X% is coming back, it is factored in.
My recommendation to those out there is to work with the small guys like FF and give them a chance to make a living.
However most people view optics so the box doesn't necessarily need to be sealed. It can be returned and sold as new unless there are scratches form the rings etc.
Big companies like Cabelas, WS, LaBaron ,in most cases, get the best prices due to the volumes they purchase from the factory . They get the volume discounts and pay up front to maximize the return. Most small dealers buy from a distributor who has terms in the spring to pay in the fall on many items. You need to pay for this and it is by not getting the full discounts. The distributor is getting the same price as the big boys and he wants his percentage to keep the doors open, so, for the dealer to match the big boys price is not always that easy. It just means the big boys make more profit on the same sized sale. The smaller guys are already making less than the major players and need time to grow. How can they match when often their cost is often 10-20% higher. This % allows the big fellas to offer the satisfaction guarantee because they already know that X% is coming back, it is factored in.
My recommendation to those out there is to work with the small guys like FF and give them a chance to make a living.
