Nice people, accommodating, honest, straight shooters. I never had a single hiccup, but in the modern world of email and mailorder it is possible for miscommunication to happen anywhere.
In fact given my 100% positive experience with FF I would be hesitant to deal with someone who complained about them because I'd be wondering if the complainer had a princess complex. You know - one of those people who expect more than is realistic and is never happy unless they are complaining.