Spend your money where it is appreciated.
Frustrating In Store Experience July 10, 2017
- Thread starter JayLei3000
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Spend your money where it is appreciated.
Some stores have good customer service, some don't... it just is how it is I guess. If their bad service is made up for in different ways, like free shipping, low prices, loyalty points, sales, variety of items etc... then I accept it, or even embrace it with a laugh. If they don't make up for their poor service, then I very quickly move on. No much point in telling them about it, the market will sort them out and they will be finished in a few years. So if they are not making up for their poor service in other ways, I don't blame you, spend your money elsewhere.
It's like Cabelas , why should I expect good service there? I don't... when they have sales I will buy something there, they have variety and good pricing on sales... but ppl complaining about poor service from retail members who make min wage makes me laugh. They don't owe you anything. Waiting 30 mins at a gun counter does seem like a long time, however I have waited almost that long before, it was really busy, it is what it is.
It's like Cabelas , why should I expect good service there? I don't... when they have sales I will buy something there, they have variety and good pricing on sales... but ppl complaining about poor service from retail members who make min wage makes me laugh. They don't owe you anything. Waiting 30 mins at a gun counter does seem like a long time, however I have waited almost that long before, it was really busy, it is what it is.
taking to the internet to complain about nobody asking you for service is lame...unless you are physically unable to speak.....there is nothing stopping one from asking or even interrupting a sales person to ask for help...that is the name of the game....i work in a gunstore too...so i can speak from first hand experience.......seems people want the sales staff to like scratch their back, wipe their behind and everything because they will spend money there.......the number of times i have had people stand 50 ft away from me and snap their fingers like im their "EFFING" dog to run over wag my tail and service them when they could come over..communicate....say hello and ask for help......most people don't have manners anymore.....thats why the post is lame...buddy didn't write that he stopped a sales person or was ignored after asking....seems like he stood their quietly waiting for the sales staff to come over with grapes and big feather fans and smother him with love cause he wants to buy a gun....gimme a break....
sales staff are people too and they have feelings and they want to be respected....it goes both ways ....at the end of the day....pretty weak to complain on the internet to hurt someone's business...when really the big problem was he had to "Wait" at a bustling store/range...
sales staff are people too and they have feelings and they want to be respected....it goes both ways ....at the end of the day....pretty weak to complain on the internet to hurt someone's business...when really the big problem was he had to "Wait" at a bustling store/range...^ Indeed I agree... we don't really know what happened to the OP, but myself I have worked off and on in the customer service industry (waiter) and I have seen the other side. Trust me, there is always another side to the situation.
Hint: when you snap at ppl they usually ignore you and you are immediately "bumped" to the back of the pecking order. If you want bad service everywhere you go, then be rude to the staff. .. again we have no idea really if the OP was like this or not, so its a pointless conversation in a sense, like most of these style of threads lol.
Hint: when you snap at ppl they usually ignore you and you are immediately "bumped" to the back of the pecking order. If you want bad service everywhere you go, then be rude to the staff. .. again we have no idea really if the OP was like this or not, so its a pointless conversation in a sense, like most of these style of threads lol.
I believe the issue comes from other stores that do customer service right, where in a similar situation in a store with proper customer service I bet a huge majority of the OP's collection would have been bought there. When I go to a local CGN sponsor to ask questions, loiter a bit trying to decide on a purchase or going there to get information for my friends and family living outside the city... I only stand for two minutes before a staff member asks if I need help. They know me well enough that if I needed help I would ask (I have asked & I have spoken up), and they know me because their customer service is that proper. Not phenomenal, not insanely great, not crazy... nope, they are just doing it right.. and it doesn't matter how busy the place is or how few staff they have. I've seen it so busy there people had to slide sideways between others... and didn't make it 120 seconds before being offered help.
The OP was a f##k of a lot more patient than I would have been. And in standard CGN style someone has to degrade the OP, someone has to assume the OP was a rude SOB, someone has to assume the store was right. Respect does go both ways and when someone has the attitude I don't matter and they have zero respect for my time... neither do they get respect from me.
Busy or not busy when you are staff in any retail environment least of all something that isn't on the cheap side of purchases, every "customer" that walks through the door should at least be greeted. "Welcome to such and such and either how can we help you today or please bear with us and someone will be right with you. Acknowledging their presence makes people more likely to wait and less likely to either walk out or not be in the correct mindset to purchase something even when finally helped. There's a certain level of expectations to be treated like a valued customer whether you're spending $5, $500 or $5000 and its not unreasonable in the slightest to expect to at least be acknowledged that you choose that store to go to. As for minimum wage people not caring about customers, employers need to have tighter reigns on that bs. If you're hired to be in customer service (which retail of course is) then do your bloody job. I could go on about my own experiences and thoughts on JR being both an ex employee and former customer but I wont. The people that know, know. As for the above comments about being an employee in a gun shop ya, I agree customers can be rude, impolite and downright nasty. You certainly need to be treated like a fellow human being with respect. It is a 2 way street. But that starts with you. Its any employees job and responsibility to treat customers with respect when they walk in the door for exactly the reason you mentioned which is that they CHOSE your store to walk into. If it goes south from there that's a different story but anyone that walks into a shop deserves the respect of being acknowledged that they walked in. Its simply good business and I would hate to walk into wherever it is you work and try to deal with you.
I've worked for over 15 years as an automotive service advisor and I speak from a fair amount of experience. And if you think being staff in one of our hobbies stores is tough then I absolutely agree with you. But I will also tell you that you have no clue what its like on the staff side of any automotive service counter. Most definitely count yourself lucky in that regard.
I've worked for over 15 years as an automotive service advisor and I speak from a fair amount of experience. And if you think being staff in one of our hobbies stores is tough then I absolutely agree with you. But I will also tell you that you have no clue what its like on the staff side of any automotive service counter. Most definitely count yourself lucky in that regard.
Well you are in a minority. I owned a major gun store and customer service is paramount to get repeat customers and draw customers from other competition. Price, shipping etc are also necessities. I fired guys who had opinions/attitudes that were " I owe you nothing" attitudes. A person who knows guns but chases customers away is immediately expendible.
Perhaps I wasn't clear enough, or didn't explain properly... forums will never replace face to face conversations... yes I totally agree good service matters, and rude customer service workers should be fired.
However there are rude customers too... it goes both ways... I also draw a BIG difference between outright rude / totally not caring customer service workers, and poor or slow service... it's not the same thing. There is a CGN sponsor I order from regularly, I would actually say they have slow service, and rather poor communication... but good prices and shipping. I just accept the slow/poor service, NBD to me.
There is another sponsor who has the best customer service I have ever seen anywhere... I order from there too, probably mostly bc of that.
Yeah, six minutes and the second post. Notice how most (not all) of the derogatory comments come from Ontario? Not just in this thread either...
To the OP, thanks for sharing your experience. Just another story to reaffirm if I'm ever out your way to avoid TSE like the plague. Have a nice day!
Ont is the biggest province in Canada, population wise, and firearm owner wise... so..... not sure what the point would be here...
Gun shops are some of the last bastions of surly service left in retail.
It's like a time machine back to another era...
Grow some thicker skin and try and enjoy the ride, if you don't like the service don't go back.
Maybe we need a sticky about how to navigate a surly shop?
We could have input from gun shop employees on how not to be a know it all gun store commando customer and also how to deal with the know it all gun store commando employees..... Win-Win!
It's like a time machine back to another era...
Grow some thicker skin and try and enjoy the ride, if you don't like the service don't go back.
Maybe we need a sticky about how to navigate a surly shop?
We could have input from gun shop employees on how not to be a know it all gun store commando customer and also how to deal with the know it all gun store commando employees..... Win-Win!
Dear Jason,
I apologize, but this is the first I have heard of your incident. Please check to see what email you sent it to as it did not arrive in our server at all. With Stampede on, I am not on CGN very much, but I have been looking at emails daily.
As to your issues: I am personally appalled as to how the whole incident played out.
I have a lot of guys on staff at any time, on purpose, so that customers get help assp.
And as pointed out; with the economy, I have been able to keep people longer. The thought was that they would get far more experience and be BETTER at the servive game. Obviously not everyone has gotten the message.
Thank you for the detailed email. With names and times, I can watch all the videos and speak with all of the staff about this.
While a spanking on CGN is not pleasant, I can't fix what I don't know is broken.
If there is anyway I can try to win you back, please contact me directly and I will personally take care of you.
Sincerely,
JR
I apologize, but this is the first I have heard of your incident. Please check to see what email you sent it to as it did not arrive in our server at all. With Stampede on, I am not on CGN very much, but I have been looking at emails daily.
As to your issues: I am personally appalled as to how the whole incident played out.
I have a lot of guys on staff at any time, on purpose, so that customers get help assp.
And as pointed out; with the economy, I have been able to keep people longer. The thought was that they would get far more experience and be BETTER at the servive game. Obviously not everyone has gotten the message.
Thank you for the detailed email. With names and times, I can watch all the videos and speak with all of the staff about this.
While a spanking on CGN is not pleasant, I can't fix what I don't know is broken.
If there is anyway I can try to win you back, please contact me directly and I will personally take care of you.
Sincerely,
JR
I will be out at the IPSC nationals most of this week flipping burgers, feeding everyone as part of our sponsorship.
So if anyone on here wants to speak with me about this or anything else.... I will be ready and willing to chat.
Even if you just hate my guys... come eat my food.
JR
So if anyone on here wants to speak with me about this or anything else.... I will be ready and willing to chat.
Even if you just hate my guys... come eat my food.
JR
I'm not the OP and I haven't spent $40k at the Edge or his former partner's shop but I still get decent service there. A bit disappointing that the OP got no feedback in a week but perhaps there are larger issues taking centre stage (birth, death, divorce - god only knows our personal hell). There's absolutely no chance that a) the OP's email got routed to the spam folder or, b) JR's response landed in the OP's spam folder? I find email delivery fails, typically at the most inopportune times.
While browsing in a (non-gun) shop one day, one of the floor people asked if I had any questions about things. As it turned out I did and as I started asking, her only partially controlled eye-rolling was was quickly eclipsed by the drumming of her fingertips - you know, that boredom-driven, repetitive staccato of finger nails on hard surface. The question was dismissed with a "doesn't really make any difference" despite the 30% price difference. I kept my cash in my pocket and went home. Like the OP, I fired off an email to them but unlike the OP, I received a phone call within 20 minutes with a request for more information, a heartfelt apology and a "please give us an opportunity to earn your business" appointment for later that day. I ended up buying the higher end version of the product I'd been inquiring about, and a couple more items I'd been curious about that the new sales rep was happy to take the time to answer my questions on. Spent much more than my original outing had planned for.
While browsing in a (non-gun) shop one day, one of the floor people asked if I had any questions about things. As it turned out I did and as I started asking, her only partially controlled eye-rolling was was quickly eclipsed by the drumming of her fingertips - you know, that boredom-driven, repetitive staccato of finger nails on hard surface. The question was dismissed with a "doesn't really make any difference" despite the 30% price difference. I kept my cash in my pocket and went home. Like the OP, I fired off an email to them but unlike the OP, I received a phone call within 20 minutes with a request for more information, a heartfelt apology and a "please give us an opportunity to earn your business" appointment for later that day. I ended up buying the higher end version of the product I'd been inquiring about, and a couple more items I'd been curious about that the new sales rep was happy to take the time to answer my questions on. Spent much more than my original outing had planned for.
Thank you for your reply here, JR.
I don't hate your guys, but this kind of attitude certainly goes the way. Without going into detail, I have confirmed that my email was sent to an address personal to yourself that you advertise publicaly.
I cannot say that I would likely be back in your store anytime soon - but a heartfelt and sincere reply with some good sense of humour, to me is the grounds to earn forgiveness in time.
Again, appreciate the gesture and reply.
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