Frustrating In Store Experience July 10, 2017

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Any business owner understands that some of your best customers are the ones that complain if expectations have not been met. Those that just walk away and never come back don't provide you potential valuable insight to improve and grow your business.
 
While I agree there are usually two sides to every story I will say that in general customer service in Canada is poor compared to the US. I find I am almost always treated better by a US retailer whether it is in terms of company policies or staff demeanor and attitude. I assume it is due to the much more competitive retail environment is the US.
 
JayLei3000 said:
Spoke up, and even tried to chase down some of the employees.

As you can tell - I speak up. I ask for help when I need it. When you don't get it though the experience changes.
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On their feet all day probably for minimum wage.
I probably wouldn't be too dedicated or enthusiastic either.
'I don't give a crap, clueless about the products, minimum wage flunkies' is what we are getting in a lot of the stores in an effort to minimize operational overhead.
You quit dealing with one only to find most of the others are just as bad or worse.
Sometimes we're better dealing with the devils we know.
 
I think the OP did the right thing. Air his displeasure in a constructive form which has gotten the attention of the store manager. Both the OP and TSE are keeping it civil and it sounds like employee reviews are underway. Win win for the business and customers
 
Not too impressive on the part of the store, but I've had more annoying experiences at big box stores and even big gorcery stores trying to even find someone who works there so I think it's just the way retail is going.
 
I walk in to Wanstalls and no matter how busy they are I get a "Hi, how can we help you" or "Hi, I'll help you as soon as I'm finished with this customer."

And that's why they get all my money.
 
I've had it both ways with TSE to be honest. Some days I get asked 5 times if I need anything just waking around, other times not so much but I don't mind. I haven't made any major purchases there but if they had what I wanted at a competitive price I would likely buy it. I became a member there mostly for the 50 yard range which is a big plus for me.

-mat
 
matm said:
I've had it both ways with TSE to be honest. Some days I get asked 5 times if I need anything just waking around, other times not so much but I don't mind. I haven't made any major purchases there but if they had what I wanted at a competitive price I would likely buy it. I became a member there mostly for the 50 yard range which is a big plus for me.

-mat
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Other gun shops although an hour away have 50 yds and the service is incredible. Buy a trigger kit for an ar and a handgun boom installed no charge on the spot. Red dot mounted and loctite. No batteries in a new optic or dead ones open a pack and give you some that's why they get my thousands. Clear educated explanantions on part options, extremely fast special orders and selection of parts other than nea barrels and handguards along with customer service better than I ecpected is why Tse gets bad reviews. The other guys 10 minutes away have great service also. All that said I think it was a good idea for the op to post here. He got a better, faster response than if he had of said anything in store and it seems like it's been rectified. Personal experience keeps me away but I do support local businesses when I can
 
Whenever I'm dealing with an incompetent employee at any store I just go to the next one. When you are hiring a person to work for you it can be hard sometimes because people lie... Yeah what a surprise eh? Anyways TSE is great i'm glad to have them in my city, always great to deal with. Oh and they have a once a year sale which is actually amazing!
 
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