hahah, yes!
I can't believe the sense of entitlement on here sometimes.
That's right. All us grovelling worms are not entitled to the time of day. Us despicable and irritating underlings should be more than grateful for the scraps that we get from monoliths much better than ourselves.
It is very nice that John goes out of his way to turn a profit.
So do other dealers, such as CanAm.
The difference is that CanAm does not have the better than you attitude.
CanAm goes through all the exact same siht, that John goes through, yet he will not piss on you for asking certain questions.
Clearly Scieanne was miffed enough by what had transpired to make a post about it. Namely, that Marstar has internal communications issues. I can attest to this. I ordered two restricteds from Marstar a month back or so and Marstar shipped them to my CFO mailing address (other side of the GTA) during the long week-end. This was Thursday, the earliest I got in touch with the CFO was the following Tuesday (talk about entitlement

). I picked them up Wednesday, that's a whole week for one minor albeit stupid mistake on Marstar's part. I sent an email to John and never got a response back, so I swallowed my very mild frustration and moved on. But yes, who cares about us little entitled people?
It is the minor things that a company does that makes them stand out. Take CanAm or Badger Arms. They will bend over backwards to make things right if they f'ed up. Perhaps they are new companies that are not as salty as Marstar is. Having an old and established track record does not excuse a dealer from treating customers like people.
But it's the internet, so people would rather complain from the safety of their basement.
What are you supposing? That people here should feel unsafe posting in the dealer forums?