Jim did get in contact with me immediately and offered compensation or a new barrel.
Glock MOS gen 5 barrel anybody seen this before.
- Thread starter keisersoze
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Still alive
CGN Ultra frequent flyer
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- Rainy mosquito infested part of BC
Jim contacted you even though IRG is American? That is great! So who are you dealing with? IRG or Glock Canada?
I did look closely at the bore and it’s hard to tell with the polygonal rifling how many rounds were through it but I could see small specs of copper in the bore. Is this normal with a polygonal barrel after testing? So to me I would say it was shot. How much I don’t know, all I know is I did not put 1 round through it. It wasn’t until I bought a RMR and mounted it did I notice the barrel wear.
IRG asked me to ship the barrel to them and they are going to send it back to glock to see what happened. I figured I would let them
deal with it as they sold it to me. I am in no rush either as I have other projects on the go. As long as it gets resolved In a half decent timeline I will be happy. But yes Jim C the Glock Canada rep offered to replace it or compensation.
Still alive
CGN Ultra frequent flyer
- Location
- Rainy mosquito infested part of BC
The barrels have serial numbers still, don’t they? Even the Gen 5s? Wouldn’t be hard to catch if true.
First off Glock Canada is just the US sales rep to Canada so it is going back to glock US either by me shipping it to whoever in Canada sends it back to them or irun shipping it to glock USA either way it’s going back to the US. Yes I could get the new barrel quicker probably by dealing directly with the sales rep but Irun personally phoned me and asked to send it back to them to see it themselves. I am not a millenial that needs it now or else I’ll cry to mommy, as I have other 9 mm and projects. In ther words I am giving Irun the opportunity to make this right as I bought it from them. The ball is in their court. If they drop it then I’ll cry to mommy.
Serial on frame and barrel and case all matched.The frame looks brand new and only the barrel looks used. The reason I didn’t catch it right away is cause the gun does not looked used at all and I didnt rack it until I installed a RMR on it.
Why would they offer you a new barrel on a new gun? Why are they replacing a used barrel on a new gun?
If it were me - an ENTIRE NEW GUN please would suffice. Anything else is just a band aid.
And your REPLACEMENT to your brand new barrel WILL have a different serial number, diminishing resale, etc...
As well - You will always wonder what the rest of the pistol (although appearing newish...) was subjected to prior to being sold to you.
Trust me, GLOCK can afford to replace your Brand New Glock without loosing any sleep...!!!
PaveHammer
CGN frequent flyer
- Location
- Kingston, ON
Unfortunately, IRG is not in the business of replacing guns once they've been sold - they'll return yours to the factory, but they're not going to transfer yours back to their business firearms license and give you a replacement while they sort it out on their end. But I agree, Glock should be replacing the whole thing.
Bradley
I had a issue a few months back with the slide finish on a brand new glock. Sent photos to Glock US and they got in touch with the Canadian Sales Manager Jim Cassells. Outstanding Gentleman. Replaced my Glock free of charge and even let me swap it out for a different model. Also received a bunch of free swag.
Update to the story I just got an email from Jim a few minutes ago. I guess my first email to him didn’t state I got it from Irun. Once he realized it he said I have to deal with Irun and have it sent back to the US on the Glock warranty program and he can’t offer me anything on the Canadian side of things.
For the record Glock has a full time Canadian employee working in Canada & warranty firearms are handled here directly, you would have just received a replacement pistol from one of the CDN distributors in your case if it had been purchased through the regular import chain.
gadget
Absolutely......!!!
Settle for nothing less.
Let us all see if Glock Customer Service truly comes though here.
Many are all watching.
What a travesty if not blatant fraud - to sell a GEN 5 'advertised' and sold as a brand new GLOCK which the serial number matching barrel clearly illustrates as VERY well used, if not abused as far as the photos of the barrel indicate.
New entire replacement or full refund.
Period.
Ya, but Cassells is a slippery SOB...and GLOCK prefers to deflect issues...lets all watch and wait...
GLOCK makes 10,000 pistols a week....ya, read it again, TEN THOUSAND A WEEEEEEK....
So you think they would kick you a new replacement...
Let us know...
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The pistol is going back to the US to determine how it got past quality control. A ticket has been sent and a new replacement pistol has been authorized for the OP.
In all fairness sometimes things happen, it is unfortunate but there is a positive outcome. We kindly ask that everyone refrain from the negative comments, even though every firearm is tested by the manufacturer and we try our best to ensure everything is perfect, sometimes things get missed.
Merry Christmas to everyone.
The IRUNGUNS Team
In all fairness sometimes things happen, it is unfortunate but there is a positive outcome. We kindly ask that everyone refrain from the negative comments, even though every firearm is tested by the manufacturer and we try our best to ensure everything is perfect, sometimes things get missed.
Merry Christmas to everyone.
The IRUNGUNS Team
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