.30/06 FTW
CGN Ultra frequent flyer
- Location
- Thunder Bay, Ontario
50/50 chance
great services at tenda canada
- Thread starter docryan61
- Start date
50/50 chance
Polarizing experiences. Interesting.
They have interesting products and good prices, but horrible service, in my experience. It’s a problem when you do ecommerce and tell customers that they shouldn’t rely on your website descriptions for what they are buying. When I complained, they said I could return the product…but then refused the return as it had been fired.
They have interesting products and good prices, but horrible service, in my experience. It’s a problem when you do ecommerce and tell customers that they shouldn’t rely on your website descriptions for what they are buying. When I complained, they said I could return the product…but then refused the return as it had been fired.
it depends on what you ordered.
if it is something they just received, they may not have unpacked it yet. so you gonna have to wait for them to unpack it before packing your order for shipment.
it happened to me once. I showed up to pick up my order and had to wait like 15 minutes for them to rip open all the boxes to find the stuff I ordered.
.30/06 FTW
CGN Ultra frequent flyer
- Location
- Thunder Bay, Ontario
Maybe they should wait until they've verified that the inventory they've received is correct and processed in before putting it for sale. Just saying. At least in your case it was actually there though and not "will be here in a week" but listed as in stock.
northbranchon
Member
- Location
- SE Ontario
They must be busy, ordered about 10 times from them over the last 6 years but it’s taking longer from placing order to shipping last couple times and I cancelled my last order because of delays and an extra delivery charge. Hoping the items are in stock that were when I placed my order. If not I’ll give up on them for a while. They are a victim of their success with more customers meaning more staff needed to process orders and stock has to keep coming in.
This is not Tenda specific at all;
Rather, it applies to a related trend I have been observing amongst our online retail community.
There are two retail practices which seem to be growing which should be prosecuted with extreme prejudice in my opinion.
1. On-line retailers that advertise much lower prices on out of stock items than those items will be when they eventually do come into stock. I believe this practice is designed to maintain returns on google searches and worse, troll for email Signups for when an item comes in. the latter being a thinly veiled way of increasing their spam audience.
2. On-line retailers that advertise items that are in stock when they are in fact not in inventory. Instead, they are often reporting items that are "in stock" at the supplier, having done no verification to determine this and often incurring significantly increased handling and shipping times while the consumer waits for a relay in shipping (except in cases where they drop ship).
Store front businesses suffer significantly from not being able to have an internets worth of items in stock but are unable to benefit from a smoke and mirror show that online retailer seem to love to use. If you can't put your hands on it, it's not in stock and the next stop for most is the mouse.
Yet another aspect of the retail marketplace that is Not Fair! Online retail can be awesome and it is with us for ever but it ought to at least be fair.
If I detect or suspect either of these behaviours in an online retailer, they lose my business forever.
If you want a gun shop in your town, it needs to put food on the table of the owner.
Rather, it applies to a related trend I have been observing amongst our online retail community.
There are two retail practices which seem to be growing which should be prosecuted with extreme prejudice in my opinion.
1. On-line retailers that advertise much lower prices on out of stock items than those items will be when they eventually do come into stock. I believe this practice is designed to maintain returns on google searches and worse, troll for email Signups for when an item comes in. the latter being a thinly veiled way of increasing their spam audience.
2. On-line retailers that advertise items that are in stock when they are in fact not in inventory. Instead, they are often reporting items that are "in stock" at the supplier, having done no verification to determine this and often incurring significantly increased handling and shipping times while the consumer waits for a relay in shipping (except in cases where they drop ship).
Store front businesses suffer significantly from not being able to have an internets worth of items in stock but are unable to benefit from a smoke and mirror show that online retailer seem to love to use. If you can't put your hands on it, it's not in stock and the next stop for most is the mouse.
Yet another aspect of the retail marketplace that is Not Fair! Online retail can be awesome and it is with us for ever but it ought to at least be fair.
If I detect or suspect either of these behaviours in an online retailer, they lose my business forever.
If you want a gun shop in your town, it needs to put food on the table of the owner.
.30/06 FTW
CGN Ultra frequent flyer
- Location
- Thunder Bay, Ontario
The first point I kind of disagree on. The Canadian firearms market is a constant boom and bust cycle as it is, the supply chain issues have just made it worse. I attribute that more to laziness with these businesses just not bothering to hide or remove the items off their website which is another issue altogether for some. The second point, 100% agree.
TragicallyHipGrandpa
Regular
- Location
- Chatham-Kent ON, AKA Florida North
Same here, no complaints.
Their shipping speed is usually nothing to complain about, but I'm never too excited by anybody's speed of shipping, I just treat fast shipping as a nice bonus. If I need something yesterday, I'll drive to get it, not order it online.
I agree there are a lot of "honest" mistakes out there and I wouldn't want to have to maintain a retail website myself. It has to be a huge job.
BUT......
I have paid a bit of attention to this and I have observed numerous circumstances where a retailer has reduced a price relative to other retailers for an item that is out of stock, inviting consumers to sign up for email notification when it is back in stock, and then raising the price at that time to align more with the competition. I have noticed this with bulk ammo in particular. This practice is even more work than neglecting to raise a price when the supply chain drives it up. Which to me implies much more intention.
Anyway, that's what I see going on and I might not always be able to discern between honest mistakes and predatory retailing but the nature of the water that we all swim in is there are so many fish available, I don't need to extend the benefit of the doubt to any one fish in particular.
I ordered 5,000 rounds of .22 ammo and 1,000 pistol primers from Tenda a couple of weeks ago. It took a few days before I got the notice that they were being shipped by UPS.
They were divided between 2 packages, and UPS delivered the first one Monday, but it took until late Tuesday to get the second one.
Am I happy with my order? Yes.
Was Tenda busy when I ordered? Probably, that's why it took a few days to get the order into the system.
Did UPS screw up? Probably a little bit, but hey; I understand they're human too.
Shipping was only $30, which is OK by me.
In the end I was completely satisfied? Yes.
What more could they have done? Nothin' honey.
They were divided between 2 packages, and UPS delivered the first one Monday, but it took until late Tuesday to get the second one.
Am I happy with my order? Yes.
Was Tenda busy when I ordered? Probably, that's why it took a few days to get the order into the system.
Did UPS screw up? Probably a little bit, but hey; I understand they're human too.
Shipping was only $30, which is OK by me.
In the end I was completely satisfied? Yes.
What more could they have done? Nothin' honey.
Just got a Order from Tenda - All Good again ! RJ
tenringbound
CGN frequent flyer
- Location
- Atlantic Canada
Just got my 2 for 1 00 Buck deal, very pleased! Most of my ammo over the last few years has been from Tenda, when they have a sale it’s a good one.
- Location
- Stadaconé, Kanata
Placed an order for a shotgun in stock...March 4 as of today March 17 I am still waiting sent two emails asking for update their phone is not answering....they got my money....are they still open?
I have had already placed 4 orders in 2022. Not the fastest shipping, but I am fine with that for a good price and free shipping. I made changes multiple times to my orders(panic ammo buying) by sending emails to the sales address. all were handled correctly( with several days waiting). It took average 10 days from ordering to arriving my house(Manitoba). In general I am happy with Tenda. No need to be too harsh to them especially at this messy time.
