Well they don't have a attitude of disdain for there civilian customers. HK has a worldwide reputation for producing military style weapons for LE and the military. Most of there reputation is built on this,from the SAS operation in the 80's to the present. They focus there main effort on MIL/LE where most of there customers and money come from. This also drives there R&D. That said when I was in Virginia, they had no problems making there new 416 available to the public. They did comment that the "board of directors" had a tendency to "flinch" every now and then when something happened that had negative PR, for example they had a EP course and a Suburban roled over so they shut down the course.Don't be discouraged from buying one of there products, IMO they are top shelf and very high quality. Having shot a couple of thousand rds through the G36K and the MP5, I had no complants and found the G36K to be more user friendly than the C7.The piston desgin is IMO the way to go. Just my $0.02 cents