Harris Bipod Dealer Warning
- Thread starter Craftsman 441
- Start date
- Status
Steve David
CGN Ultra frequent flyer
- Location
- Oshawa, Ontario
I agree, I have no problems with book keeping when EMT payemnts are used, all printed out on bank records for my book keeper to see, use and record.
Joe is honest people, he would not intentionally screw up an order or more so a customer.
I've had a number of dealings with Joe as well. All times he's been really good. I have had upon a couple occasions to email a couple reminders but people get busy. And #### happens, happens to me in my life/job the least I can do is cut a guy some slack. Phone communications have been great.
Sorry about this transaction, but if a shipper lost the goods there's not much Joe, or for that matter any business, can do other than offer replacement goods or the money back. Joe is the only one out anything on this transaction UNLESS he can get re-imbursement for the lost parcel from the shipper, which is never a guarantee even with insurance.
Sorry about this transaction, but if a shipper lost the goods there's not much Joe, or for that matter any business, can do other than offer replacement goods or the money back. Joe is the only one out anything on this transaction UNLESS he can get re-imbursement for the lost parcel from the shipper, which is never a guarantee even with insurance.
Steve David
CGN Ultra frequent flyer
- Location
- Oshawa, Ontario
I agree 100%, he should do that, but I will say this, I bought a scope base from Joe and it was lost via CPC, when Joe found out, he shipped me one again right away, it took a few more days, but as was already said, S**T happens, this in not at all like Joe at all, he is a stand up guy, he will make it right.
The Cocker
CGN Regular
- Location
- Fraser Valley B.C
I've had an ok dealing with ###. Again same method of payment in the form of a refund would be ideal, but I don't feel a cheque is totaly unreasonable. Also Sh*t does happen. In that situation I would prefer the EMT though.
thebuckhunter
CGN frequent flyer
- Location
- Eastern Ontario
I've never dealt with Joe, so please don't flame. A few observations.
1) Joe accepted money via EMT
2) Product was shipped via CPC
3) CPC lost shipment
Although Joe offered a refund, he accepted EMT, he should refund via EMT. If CPC lost a parcel, how would you feel about losing your refund? Joe should file an insurance claim with CPC. Joe chose to do mail order as a way of getting a larger client base. He should chose a shipper that is reliable, even if it means a little more cost. 1 good transaction= 1 happy customer, 1 bad transaction= 10 lost potential customers. Welcome to retail.
-Jason
1) Joe accepted money via EMT
2) Product was shipped via CPC
3) CPC lost shipment
Although Joe offered a refund, he accepted EMT, he should refund via EMT. If CPC lost a parcel, how would you feel about losing your refund? Joe should file an insurance claim with CPC. Joe chose to do mail order as a way of getting a larger client base. He should chose a shipper that is reliable, even if it means a little more cost. 1 good transaction= 1 happy customer, 1 bad transaction= 10 lost potential customers. Welcome to retail.
-Jason
As a dealer he accepts EMT transfers as method of receiving payment as a convenience to his customer's , He is not required or obligated to issue a refund via EMT, it would be nice though.I have had several dealings with Joe and I have had no problems with orders or with communication with him .Face it CPC or for that matter all shipping company's lose parcels from time to time
I've also bought from Joe on a couple occasions, and he always answered all questions and shipped promptly. Nothing got lost, but if it did and I wanted a refund, I personally don't mind waiting for a cheque.
The thing I am wondering about is how often things are getting lost from this particular retailer. It sounds out of proportion. What's up with that!
The thing I am wondering about is how often things are getting lost from this particular retailer. It sounds out of proportion. What's up with that!
- Location
- Ft. Mac. Alberta
Everybody has their own horror stories about deals gone bad.
If a parcel is lost, I'm not sure of liability unless the shipper has insurance.
There are some dealers out there, mail order and retail that I will not go anywhere near, but I will deal with ###.
A few tried to change my mind about buying certain rifles, and that's when I said
"ADIOS!"
Another shop in Eastern Alberta did a business deal with me, and in the end I didn't get the scope I wanted, but got A scope, and the rifle was two months late!
this was our first rifle we raffled off.
Luckily it was won by a friend of mine who was not too worried about it.
I was ready to go buy a scope elsewhere and eat the deal!
We have since written that dealer off our list, the shops we do deal with are straight forward, and we have our rifles in a day or two.
The last one was with Bashaw, the rifle arrived in the Fort 1 1/2 days after I gave him my credit number.
P&D is the same, as Barton's was, don't know lately after Jack sold the shop?
Bottom line, I hope all works out well for all parties concerned....
Cat
If a parcel is lost, I'm not sure of liability unless the shipper has insurance.
There are some dealers out there, mail order and retail that I will not go anywhere near, but I will deal with ###.
A few tried to change my mind about buying certain rifles, and that's when I said
"ADIOS!"
Another shop in Eastern Alberta did a business deal with me, and in the end I didn't get the scope I wanted, but got A scope, and the rifle was two months late!
this was our first rifle we raffled off.
Luckily it was won by a friend of mine who was not too worried about it.
I was ready to go buy a scope elsewhere and eat the deal!
We have since written that dealer off our list, the shops we do deal with are straight forward, and we have our rifles in a day or two.
The last one was with Bashaw, the rifle arrived in the Fort 1 1/2 days after I gave him my credit number.
P&D is the same, as Barton's was, don't know lately after Jack sold the shop?
Bottom line, I hope all works out well for all parties concerned....
Cat
x 2 I would expect a EMT refund as well. Why should I have to wait up to 5 days for the cheque to come back and up to five more days to have the bank clear it. That doesn't even include the time that has already passed in waiting for the lost item. I wouldn't be upset at the lost item (**it happens) as much as the refund method.
PS I woulda given him a neutral rating or none at all
PS 2:
Any buisness I have ever dealt with returns money as it is paid. You pay debit card they return to debit card. You pay cheque they refund cash if the cheque has cleared.
Just my two cents
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Many stores only offer store credit as a refund method.
Guys I obviously was not involved in this matter but if Joe shipped the stuff and it didn't arrive for 2 weeks, how was he to know that unless he got a call.
So the timeframe sucks but he's not psychic.
I agree EMT would be best but its called cash flow.
I by something from you for $1000.00 bucks
You ship it and it gets lost.
You fight CPC, UPS, Fedex, Purlolater for months to get your $1000.00 back and I want a re-imbursement right away. Your now out $2000.00 ($1000 for the product and $1000 to me) until you get the money back from the shipper.
I personally don't think the cheques a big deal, obviously its pissed this guy off and if it were me and I realized it I'd of made EMT work, to avoid this posting. Assuming it would have stopped the post.
All in all Joe's been more than fair to many on this board, and his advertising money helps let guys make bashing posts on these boards. I'll continue to support him, others will too. He will make mistakes, others will too. We all need to cut each other some slack.
As far as I can tell the only thing that Craftsman is out of, in the end, is time. Which sucks, but isnt the end of the world. Ask me about the Cabela's order that cost me the goose season opener and the first 3 weeks of the season last year. It sucked, but I am still here.
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I've had many dealings with Joe. All positive. Accepting EMTs, as a dealer, is a convenience to his customers. Offering a full refund via cheque, makes for much easier bookkeeping, especially for small, one-man shops, who do their own books. Joe's cheque is good, so what's the problem? Sure, it sucks having to wait for a month for your bi-pod, but the parcel was shipped in a relatively timely manner, what happened thereafter was no one's fault.
As a comparison to your one month wait, I've been waiting since February for an Eagle rifle cheek pad that was purchased as part of the drag bag group buy this winter. I'm not #####ing about our contributing dealer, as I know, the original Eagle order went astray from the factory, and it took some time to track it down and re-ship it. Time in transit to and from Eagle & then back to Canada accounted for a couple of more months. Now that the new shipment has finally landed, I'm sure I'll be receiving the remainder of my order shortly. s**t happens and you've got to allow for that. Some things are out of people's hands, like Canada Post losing your parcel. Has happened to me a couple of times this past year.
While we'd all like to believe that we're the most important customer a business has, the reality of the situation is that a small business owner, often doesn't have the free time to make just one customer his sole priority. If he does so, then there are a couple dozen other customers who end up getting a lower standard of service. From what I've read, it looks like Joe tried to do right by you in the face of an unfortunate situation that was beyond both your controls. I'd cut the guy a little slack.
As a comparison to your one month wait, I've been waiting since February for an Eagle rifle cheek pad that was purchased as part of the drag bag group buy this winter. I'm not #####ing about our contributing dealer, as I know, the original Eagle order went astray from the factory, and it took some time to track it down and re-ship it. Time in transit to and from Eagle & then back to Canada accounted for a couple of more months. Now that the new shipment has finally landed, I'm sure I'll be receiving the remainder of my order shortly. s**t happens and you've got to allow for that. Some things are out of people's hands, like Canada Post losing your parcel. Has happened to me a couple of times this past year.
While we'd all like to believe that we're the most important customer a business has, the reality of the situation is that a small business owner, often doesn't have the free time to make just one customer his sole priority. If he does so, then there are a couple dozen other customers who end up getting a lower standard of service. From what I've read, it looks like Joe tried to do right by you in the face of an unfortunate situation that was beyond both your controls. I'd cut the guy a little slack.
I have had many dealings with Joe also, never had a problem, as a matter of fact, Joe has shipped items BEFORE payment from me. How is that for service?
BUT, I know what Craftsman is talking about, nothing burns me up than POOR customer service, and yes I have as bad service from all the majors. I had a similar experience when ordering a $1000 scope, order and paid for, and notified 2 weeks later it is on back order, waited another 2 weeks to see if it was 'in', nothing, so I canceled my order and ordered from another on-line retailer. I could had saved myself waiting for 4 weeks is I was TOLD from the start that they did NOT have the item to being with. and to make matters worse, when I canceled the order, no even an apology.
In my business, if someone canceled a $1000 order, I would at least want to know why. I would be choked to loose a $1000 on poor customer service.
I try to give everyone a pass the first time, everyone is entitled a mistake, it is how they make up for it that counts.
Just my .02 cents....
/cl
BUT, I know what Craftsman is talking about, nothing burns me up than POOR customer service, and yes I have as bad service from all the majors. I had a similar experience when ordering a $1000 scope, order and paid for, and notified 2 weeks later it is on back order, waited another 2 weeks to see if it was 'in', nothing, so I canceled my order and ordered from another on-line retailer. I could had saved myself waiting for 4 weeks is I was TOLD from the start that they did NOT have the item to being with. and to make matters worse, when I canceled the order, no even an apology.
In my business, if someone canceled a $1000 order, I would at least want to know why. I would be choked to loose a $1000 on poor customer service.
I try to give everyone a pass the first time, everyone is entitled a mistake, it is how they make up for it that counts.
Just my .02 cents....
/cl
Indeed. I think he can put an end to all speculations.... I think he's having fun watching this or he's out in the Mexico sunbathing . I suspect the money are being used for tipping nice dancers and sophisticated drinks.
This matter is being looked at.
Both parties involved have contact the Admin/Mods.
When I was managing Sporting goods stores years ago, you did NOT have to give a refund.Most places offered a store credit, or replaced the missing/lost/damaged item.
I am locking this thread as it is done.
Since this was not an EE Forum deal and was done as a Dealer/business deal, I am not deleting this thread.
SKBY.
Both parties involved have contact the Admin/Mods.
When I was managing Sporting goods stores years ago, you did NOT have to give a refund.Most places offered a store credit, or replaced the missing/lost/damaged item.
I am locking this thread as it is done.
Since this was not an EE Forum deal and was done as a Dealer/business deal, I am not deleting this thread.
SKBY.
- Status
