Henry Customer Service WOW !!

roseau river rat

roseau river rat

CGN Regular
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Winnipeg
So i picked up a Henry Survival a few weeks back for a Kayaking trip that i will be doing this summer.
I took it out and had a few feeding issues with it and such but i think i worked out the kinks with it by tweaking the barrel chamfer and using cci blazers anyway it seems to work fine but there was one thing that kind of still bothered me.
when i did the initial sight in i had to move the front sight over quite a bit to get it sighted in to the point where the front sight was just hanging out of the dovetail a bit.So i contacted Henry customer service online and explained that the rifle shot ok but the fact that the front blade was quite far over to one side was kind of weird leading me to believe that the barrel may be out a little.Well the customer service rep was super nice and said that occasionaly they do run into this and that he was prepared to send me a new barrel assembly free of charge.I was very surprised to say the least so i offered to send in the old one so they could have a look at it but he said dont bother and that he was shipping it out that same day!
well i got it today! now thats customer service, ok im guessing these barrels probably cost them peanuts to manufacture but hey whatever...
All i can say is Henry definately backs their products and i would not hesitate to buy another one of their rifles!!
w:h:
 
I have been having lusts of owning a 22 rim lever.
Seems the old Marlin, Browning, Winchester are out of
reach and a new Henry could fit the bill.
Great news.
Thanks for the post.
 
kamlooky said:
I have been having lusts of owning a 22 rim lever.
Seems the old Marlin, Browning, Winchester are out of
reach and a new Henry could fit the bill.
Great news.
Thanks for the post.
Click to expand...

Kinda like Gary with the 88's & 100's? :p The lusts run rampant, me and the old 94 30-30 :D
 
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I bought a .22m lever Henry for the GF, great little rifle! I have heard only good things about their customer service and have only good things to say about their products that I have used.
 
I had a Henry Golden Boy 22 that I traded and wanted the large loop lever they showed on their site as an accessory. Couldnt find anyone in Canada that would order one for me never mind have stock. So I approached the guys in the us head office. Damned if they didnt send me a large loop lever free of charge. Yup I would have to agree. The big boys could learn some lessons.
 
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