Henry Warranty and Parts in Canada

Bigmedcin said:
There is a family run business run out of their house I deal with out west, their mostly into supplies and accessories for cast and reloading with some gunsmithing to offer, also a couple brand name suppliers.
They are smart enough to let the wife handle phone and emails, she has a great disposition and patients, the husband on the other hand has poor customer relation skills and acts as though you are wasting his time and is too busy for trivial stuff like...questions! Somtimes business people with the idea they are a monopoly or the only one in town, they get very arrogant, I will always try to support local or Canadian first, but do to attitude or lack of customer service, I have spent far more money across the boarder over the years, yes a little inconvenient at times but in most cases "cheaper" and availible.
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Is this western gun parts? I had to ask the male to put someone else on the phone, he was terrible.
 
Jpwoody said:
How's the Long Ranger treating you? What chambering did you go for?
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308, I like the feel of it but still no bang, a couple clicks on a snap cap.... I got it about a month ago and with work, family, COVID even getting to a range ..no go.... I like the feel and weight but iron sights and my eyes...I plan on ordering the scope mounts. I didn't see anyone in Canada that carried them so thought I would order direct, thought I would see if they threw a boxing sale. I have a folder I open now and again that has items I am watching for sales this time of year, click bookmarks, click the "sale watch" and open all tabs... I thought they might have spend $50 or $100 and get a free hat or something and with lockdowns, restricted times and no place to shoot now, I'm in no rush.
https://henrypride.com/collections/rifle-parts/products/talley-scope-ring-930336
 
Well, I read all the posts - carefully. I was thinking about maybe buying a "Side Gate" rifle. Caliber .30-30 Winchester.

Not interested any more. Henry has to straigthen up its Warranty (?) Center in Canada - SERIOUSLY - but it will not happen.

They have a nice catalog though ...
 
Hi, reading a thread about a repair centers shenanigans is not the best way to decide if a gun manufacturer has a reliable product or not. I have 2 henry rifles myself and in my circle of family and friends over12. Not one has needed any service or gunsmithing help.
Creecher said:
Sounds like Henry isn't the gun to buy if they need warranty work this much.
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Start reading threads in the states. Covid seems to have affected the quality of Henry’s at the moment. Henry quickly fixes the faults but that’s in an American shop
 
baldabe said:
Hi, reading a thread about a repair centers shenanigans is not the best way to decide if a gun manufacturer has a reliable product or not. I have 2 henry rifles myself and in my circle of family and friends over12. Not one has needed any service or gunsmithing help.
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You are absolutely right, however it does play a role in a buying decision. You should also look at how the company handles complaints about the warranty company too though. Henry will stand by their product, and will try to make it right.
 
baldabe said:
Hi, reading a thread about a repair centers shenanigans is not the best way to decide if a gun manufacturer has a reliable product or not. I have 2 henry rifles myself and in my circle of family and friends over12. Not one has needed any service or gunsmithing help.
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Agreed, my 38-55, 45 colt and 22lr all levers, all run with no issues, sure if something gos wrong, well then that will be interesting in Canada under current warranty situations but I cant blame that on the quality of the build! I just received a technical question reply on the groove dia. of my 38-55 (a cast bullet person's critical question) I sent it Sunday night and it was answered by Henry USA this morning "great service", I would not waisted my time with Canadain tech questions, it would have been treated like a sacrid secret or, I would likley have received no answer at all! But I will still buy more Henry's, based on their quality compared to the rest in their price range.
Seems to me warranty and quality can discourage few people, look at Marlin levers, worse reviews in the history of main stay rifle manufacturer! But try to find a marlin! And look at their price tag, even used they are still holding value! They moved them steadily and brought them in through very scary reviews, people must have just wanted a Marlin bad and lived with it? Best advice, if and when you need service on your Henry, scream loud and do it to the head office in the USA, untill i see something in the way of a solid reply to the situation in Canada, that's what I will do if ever required!
 
+1 (me) for being unhappy with Gretch. However, I love my Henry rifles and will keep buying them.

I got a new Chiappa Sharpes 1874 and there was a clear problem with orientation of the buttstock with the barrel sights, evident when you mounted a rear sight on it. It went back to Gretch, came back unchanged. Sounds like this instance may lead to them not doing warranty work for Chiappa now - good! Anyway, I had another reason to phone Gretch (replacement parts for it), and he figured out it was my rifle - it was clear that he never looked at any information my dealer sent back! And then he wondered/questioned why I bought this rifle, and not just another Henry! Lots of attitude, no time for actually listening to what might be wrong.

I don't need to talk to him again.
 
Kinda late to the party, but here's my 2 cents.

Bought a brand new Big Boy X .357 2 weeks ago, (hard to come by). Brought the gun home and found the fore end was all scratched up on the bottom.
Out of curiosity Google-mapped the Canadian warranty location. Place looked like a dump. Pages of negative reviews didn't inspire much confidence either. So, decided to contact Henry USA directly. Totally smooth and simple process. Sent them a pic, they sent me a reply. Fore end being mailed out directly from their Wisconsin facility.
 
I raised such a stink about Grech over a mishandled Chiappa repair last year that Chiappa cancelled their warranty contracted with Grech entirely, and have just announced the replacement. If you’re a Chiappa owner with a gun needing repair, you’re welcome. I won’t be surprised to see Henry and others do the same thing. It is really damaging to their reputations having nonsense like this happening
 
FranksPop said:
I raised such a stink about Grech over a mishandled Chiappa repair last year that Chiappa cancelled their warranty contracted with Grech entirely, and have just announced the replacement. If you’re a Chiappa owner with a gun needing repair, you’re welcome. I won’t be surprised to see Henry and others do the same thing. It is really damaging to their reputations having nonsense like this happening
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Who would that be? I'd like to speak to them about my Chiappa.
 
Banthafodder said:
Kinda late to the party, but here's my 2 cents.

Bought a brand new Big Boy X .357 2 weeks ago, (hard to come by). Brought the gun home and found the fore end was all scratched up on the bottom.
Out of curiosity Google-mapped the Canadian warranty location. Place looked like a dump. Pages of negative reviews didn't inspire much confidence either. So, decided to contact Henry USA directly. Totally smooth and simple process. Sent them a pic, they sent me a reply. Fore end being mailed out directly from their Wisconsin facility.
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I have heard many stories like this Henry is top notch IMHO I own just one but they have been Steller when I needed them
 
I received a new Henry single shot in .308 mid last week, this gun shouldn’t have left the factory. It wasn’t locking up properly, I spent about four hours properly fitting the the barrel to the receiver, now it’s perfect. I did it myself because I know what Iam doing but mainly because I didn’t want to take the chance sending it to Gretch. I shot it for the first time yesterday, and it’s a great shooter with iron sights, I just mounted a fixed 4x for the next time out.
 
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