Hi John, could I reutrn this gun?

PsyEx said:
Wow the haters be hatin' as my son would say. Talk about an internet lynch mob.

Common guys and girls we would all be pissed if we bought something new and it came rusted. Doesn't matter if it is a Norc or a Kimber. You would be ticked plain and simple, Right? This Gent sends a email in to Marstar, a business that does it thing on the internet. So it is resonable to believe that Marstar checks their emails on a regular basis. I am not slamming anyone or taking sides here just putting a few things in perspective. I have sent email to Marstar and not received a reply to said email, I have also send PM's on this forum directly to JohnOne and not recieved a reply either. As JohnOne has stated in the past on here he travels a lot so he is not always in a position to answer PM's (Not everyone may be as aware of this as the regulars). In the mean time here the OP is just Steaming Mad by this point (understandably one could say). Of course the forum Nazi's jump on the guy, Harshly IMHO, saying well he should know to phone (and maybe he should). However OP goes on to explain that he has damaged vocal cords from an accident making phone conversation problematic, then again understandable. This is why he was doing online business. Personally I like dealing with Marstar, love the guarentee. However Living outside Ontario (I know) sometimes phoning is a pain in the Ass, most of us have Job's and sometimes writing an email is by far easier then picking up the phone, not everyone has a boss that would be OKay with you making a personal call to your (gun) dealer, LOL. So I can understand where this guy is coming from to this point. JohnOne you are not the easiest guy to get ahold of you have admitted in the past many times. One assumes not knowing how big your business is that you have an office staff for emails. This may not be so, but like I said before one assumes an internet business does. As for those Dicks that slamed this guy for going to the forum so soon and not calling first, from what I saw, he went to the next form of communication available to him. Everyone has their situations. However to his credit JohnOne did offer a replacement gun or barrel. To me this is very reasonable. Where the whole thing falls apart to what I don't understand is, Why did the OP complain if you didn't want anything done about it? Most of your post I can understand having been there but when John offers to fix it you don't allow him any recourse. Nothing can be done if you don't want the help offered to you. I never got a discount for my revolver that the nickel was coming off. Never expected on either, I just wanted it replaced and John made that happen. Email communication could have been better but this is not a perfect world and s**t happens
Click to expand...

Who you calling "common"? :confused:

The OP was offered a free replacement or a full refund, with all shipping covered by Marstar. I believe the OP then changed his complaint to stating he thought he paid too much for the product.

Marstar offered full replacement or refund, but OP decides he wants to keep this pistol and take a discount. I guess the discolouration doesn't bother him too much after all.
 
jethunter said:
Who you calling "common"? :confused:

You may have missed the OPs post when he refused to accept a free replacement or a full refund, with all shipping covered by Marstar. I believe the OP changed his complaint to stating he thought he paid too much for the product. I guess he's looking for a full refund plus a bonus. There's something wrong with more than this guy's vocal chords (I call BS, btw).
Click to expand...

I think he meant "come on" guys and girls . . .
 
Jon, I would say at this point Let him pick one of the options they are ALL fair for what the way he is conduction himself, and say if you don't pick one i consider the matter closed and that he is happy with the product.
 
OK ALREADY;
Please read my earlier posts....
The customer was not satisfied, he had a valid issue....

He posted here, sent me several e mail, several PMs, my offers were made, replace the barrel, the pistol, a refund ? No replies....

The customer then called the office, (yes we have staff) since he was complaining about a defect he was passed on to our gunsmith (Frank) once the issue was clear Frank made the owner the very same offers, he delcined....

A few minutes later the customer called Frank back and began the entire rant again, saying he wanted to keep the pistol but wanted a discount, in an effort to apease the client Frank immediately offere him a 10% discount on the pistol, "not enough" he replied and refused the offer.

Now this gentleman is quick to ##### about communications, yet he has NOT replied to the vast majority of our efforts to resolve this matter....

And on, and on , and on we go

John
 
johnone said:
OK ALREADY;
Please read my earlier posts....
The customer was not satisfied, he had a valid issue....

He posted here, sent me several e mail, several PMs, my offers were made, replace the barrel, the pistol, a refund ? No replies....

The customer then called the office, (yes we have staff) since he was complaining about a defect he was passed on to our gunsmith (Frank) once the issue was clear Frank made the owner the very same offers, he delcined....

A few minutes later the customer called Frank back and began the entire rant again, saying he wanted to keep the pistol but wanted a discount, in an effort to apease the client Frank immediately offere him a 10% discount on the pistol, "not enough" he replied and refused the offer.

Now this gentleman is quick to ##### about communications, yet he has NOT replied to the vast majority of our efforts to resolve this matter....

And on, and on , and on we go

John
Click to expand...

Where do these people come from? It's like the people that take a key to an appliance on display at a big box store then tell the manager they want to buy the floor madel but with a discount because it's "damaged". :jerkit:
 
lolz_you_fail_heres_some_lolz_for_u_P-s531x411-53695-580.jpg
 
Oh good, this is still going on. I was afraid I would have to whine about people leaving coffee rings on the lunch table, or debate with retards about the economic future of the western world.

Where are we now? Is John a prick or is it ericling? Maybe we could draw this out for a few more weeks, there's nothing on tv right now...d:h:
 
johnone said:
OK ALREADY;
Please read my earlier posts....
The customer was not satisfied, he had a valid issue....


The customer then called the office, (yes we have staff) since he was complaining about a defect he was passed on to our gunsmith (Frank) once the issue was clear Frank made the owner the very same offers, he delcined....

A few minutes later the customer called Frank back and began the entire rant again, saying he wanted to keep the pistol but wanted a discount, in an effort to apease the client Frank immediately offere him a 10% discount on the pistol, "not enough" he replied and refused the offer.

Now this gentleman is quick to ##### about communications, yet he has NOT replied to the vast majority of our efforts to resolve this matter....

And on, and on , and on we go

John
Click to expand...

John, I am just curious. He has said in this thread, and others, that he is unable to speak. Did Frank actually talk to him personally? If someone called and spoke for him, then why the need to post on CGN? It could have been resolved over the phone with the help of that person long ago. Just wondering . . . :confused:
 
johnone said:
OK ALREADY;
Please read my earlier posts....
The customer was not satisfied, he had a valid issue....

He posted here, sent me several e mail, several PMs, my offers were made, replace the barrel, the pistol, a refund ? No replies....

The customer then called the office, (yes we have staff) since he was complaining about a defect he was passed on to our gunsmith (Frank) once the issue was clear Frank made the owner the very same offers, he delcined....

A few minutes later the customer called Frank back and began the entire rant again, saying he wanted to keep the pistol but wanted a discount, in an effort to apease the client Frank immediately offere him a 10% discount on the pistol, "not enough" he replied and refused the offer.

Now this gentleman is quick to ##### about communications, yet he has NOT replied to the vast majority of our efforts to resolve this matter....

And on, and on , and on we go

John
Click to expand...

Hi John, if you think I offend you by posting here. I apology first.

Let met repeat again. I did not call anyone as my vocal cord was damaged. It is extremely difficulty for me to speak.

Here are all the communications between me and Marstar via email.
My first email:
*********************************************************
Hi,
I just received my Norinco M201C yesterday. However, the barrel is already rusted (or ?) severely. Enclose the pic for your reference. It looks very ugly.

Could I return this gun? If yes, please inform me the procedure. I would like to return it ASAP.

BTW. Who is responsible for the delivery cost?
*********************************************************
Marstar Reply:
SEND US ONLY THE BARREL WE WILL EXCHANGE IT .. THAT WAY YOU WONT NEED TO ASK FOR AN ATT(AUTHORIZATION TO TRANSPORT). SEND IT IN BY STANDARD CANADA POST .WRITE RMA#105 ON THE OUTSIDE OF THE PARCEL AND INCLUDE A SMALL NOTE WITH THE BARREL TO DESCRIBE THE PROBLEM. THANK YOU !!
*********************************************************
Me reply:
Thanks for the quick reply. If we do in that way, the serial# in the barrel will not match the gun, which will reduce the re-sale value of this gun.
So I am wondering if we could:
1) Give me a discount for this gun, I keep it.
2) Send me a new barrel, I keep the damaged one.
3) Request for the ATT, then I send the gun back.
Thanks and Best regards,
********************************************************
Marstar reply:
WE CAN OFFER YOU 10% DISCOUNT OR EXCHANGE THE COMPLETE FIREARM . WE ARE CURRENTLY SOLD OUT ON THE M201C BUT WE CAN OFFER YOU AN EXCHANGE TOWARD A NP17 TO AVOID A MIS MATCH PISTOL (BY EXCHANGING THE BARREL) .LET US KNOW. THANK YOU !!
*********************************************************
Me reply:
I would like to return the gun for refund. Would you please instruct me how to do this. I have no experience at all.
BTW. Will Marstar be responsible for the shipment fee?
*********************************************************
Marstar reply:
GOOD DAY , AS FAR AS I KNOW YES BUT I WILL STILL CONFIRM WITH JOHN .. HE IS HANDLING YOUR CASE NOW . TO RETURN IT , PROCEED WITH STANDARD CANADA POST ... PUT RMA#105 ON THE OUTSIDE OF THE PARCEL,COPY OF YOUR INVOICE WITH A SMALL NOTE TO REMEMBER US THE ISSUE ... CREDIT WILL BE REFUNDED TO YOUR CARD .THANK YOU !!
********************************************************

Let me apology to everyone for initializing such a thread. Thanks John and Frank again for resolving this issue. Sorry for bothering everyone.

That is the end of the story. Thanks and apology again.
 
ericling said:
If we do in that way, the serial# in the barrel will not match the gun, which will reduce the re-sale value of this gun.
Click to expand...

ha:ha:ha:ha:ha:ha:
Aren't we talking about a freekin Norinco M201C???
They are cheap guns and good value for what it is but this gun has no re-sale value.

Shoot the dang thing and when it breaks, throw it in the trash and buy a new one FFS!.

d:h:
 
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