How are the days counted?

Jestersage

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I am starting to get confused about the "day counts" for PAL, since some people stated teh facts differently from what I understand.

So here's the question I am asking:
1) Does the 28 waiting days start from the date of recieve by the Firearms Center, or from the day of processing?
2) Does the 45 processing days start from the date of recieve by the Firearms Center, or from the day of processing?
3) Is it business day only, or normal count?

Reason I am asking is because my RPAL is allegedly in BC CFO, and the direct call stated that I should wait for another month to call (I made a call to them on Nov 6 2015.)

Using this website: http://www.convertunits.com/dates/45/daysfrom/Sep+28,+2015, It say that if I am using normal count, I should check on Nov 12. However, if I am counting business day only, then it's Nov 30.

Another thing I want to ask is: seeing I called them at that date, should I make another call on Nov 13?

Thanks everyone. I am getting a bit impatient.

EDIT: Looking at Far North's comment, I want to cry.
 
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The minimum number of days should be 28 from receipt of the application.
But then the CFO goes on to say but we only print licences on x day and we only send mail out on ____, and the mail takes x#of days. I even know someone that the CFO told they wouldn't start any work on processing the application until after the 28 working days waiting period once the application was processed into the system.

So hurry up and wait you are at the whim of an obstructionist unanswerable bureaucrat
 
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