I have a long term ATT with Orillia Gun Club but I had a mailing address change and I called it in one month ago. One of the ladies there completed the address update while I was on the phone, but she said another lady had to do the ATT. Anyhow, it took about 7 phone call reminders(very polite but to the point) but they finally put it in the mail this past monday and I received it yesterday. I literally had to remind this woman to update my address, reprint my ATT and put it in the mail, 7 times. Its a good job she isn't a pharmacist filling perscriptions, WOW!
Moral here is, keep calling, there isn't a queue, they are so busy and understaffed you have to keep in their face to get your sh*t done. Cheers,
Patrick