how to fix a mistake (not even their fault)

[shooterbuck]

I recently bought an M&P 15-22 rifle which at the time came with 5 mags. Transaction was smooth, great communication and it shipped pretty quickly. I was a bit disappointed to only find 4 of the 5 mags when I opened the box. A quick email and a PM explaining the situation and Ryan shipped another mag no questions asked. Not only were they selling the gun with 5 mags for a lower price than some of the other dealers were selling the gun plus a single mag, they backed it up with no questions aske customer service. Yeah it was my first purchase from these guys but it certainly won't be my last.

 

[connexion123]

Well they'll have a customer in me with feedback like that. Right on. Look forward to it.

 

[L42A1]

I wish all dealers were like this. Good to hear as I plan to buy a crate of 7.62x54r in the future.

 

[dinhulks]

Bought 1 pistol from them and it was fast.

Now, if only they can quote me a G20SF....email me at dinhulks@rogers.com for your best price.

thanks.

 

[Shepb]

In the past 3 months I have made multiple orders worth well over several thousand dollars. These were for a wide variety of products with only one small mistake which Ryan covered at his loss. Now I didn't ask for this, Ryan insisted!! Ryan and the girls do a bang up job and have my future business locked in. Thanks again for all you do SFRC!!!

 

[Oramac21]

It just goes to show that customer service goes a long way!!! I wish more companies would adopt this kind of thinking!! Nice job Ryan, thats what will keep you on top!!