I had very similar problems with both Bushnell and with Bausch and Lombe before they bought Bushnell out. I haven't bought either or dealt with any of their line of optics for years because of their poor service and warranty. The last scope that I sent pack for repair, wouldn't focus the crosshairs properly and reduce paralax at the same time. After getting the scope back from the authorised repair depot, the objective lens was crooked and the retaing ring was crossthreaded and damaged. When I complained, the dickhead in charge and probably the repair tech as well, said that I must have done the damage myself and wouldn't go good for the damages. I gave the scope, elite 4000, to my brother in law, he figured that he could get it repaired properly. He did, but had to send it to the US repair depot and pay for the repairs out of pocket, still a lot cheaper than buying a new one. Me I was just disgusted with the companies performance and will never willingly purchase another of their products. If I pick up a rifle with one of their scopes mounted, it's the first thing that goes. bearhunter